Apologies for typos- written on an ipad and i cant scroll down to edit....
My husband and i have stayed at the woodridge hotel on two occasions. Firstly, on christmas day 2011 where we enjoyed the food and the drink which is excellent.
However, as above, we also encountered problems with reception. On checkout we were presented with a much larger bill than expected. Reception were quite annoyed and claimed they were right when we pointed this out to them and it took quite a long time to adjust the bill to the right amount.
The second time was two weeks ago. Having paid the deposit of the stay (50%) by online transfer i was sent two or three emails before i arrived to say that it had not arrived. We arrived at the hotel to be told that is still had not arrived and that we would have to pay the full amount. We were shown to our room, again lovely and with a nice plunge pool.
The next morning we came to check out. I spent 45 minutes after breakfast on the phone to my bank who confirmed that the money had been transferred. My bank even spoke to their bank who said the money had been paid into their account. The hotel were still adamant that they had looked throu their banking records and there was no transaction. I therefore paid the full amount.
Having taken the issue up with them the week after my stay again, they advised me to check my online account again. I sent them a copy of the transaction. Eventually thay admitted, on the friday after staying, that they had the money after all. Not onlh had i pretty much ruined my breakfast morning but also spent considerable time on the phone to my bank. The email apologising came at about 3 o'clock on a friday afternoon but the refund could not be processec as tht accounts dept was already closed. Fast forward to today (6 days later) i still have not had my refund and have had no reply to an email i sent on tuesday of this week (2 days ago).
This hotel is being let down badly by its administration staff, i certainly wont stay again.
- Also Known As:
- Woodridge Country Hotel South Africa/Balgowan