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Hyatt Regency Tamaya Resort & Spa
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Reviews (2,088)
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Reviewed October 13, 2013

An organization whose Board I sit on had our annual conference here in 2007, and it did not go so well. Our constituent companies are all in the high tech industry and when we meet, we suck down a LOT of Internet bandwidth. In 2007, this hotel was a disaster. The staff was exceptional and the facilities were beautiful, but the food was predictable, the hotel pools were inadequately heated, and the cell phone and Internet was beyond awful. Despite that experience, we gave this property a second shot in 2013, and they have improved, a LOT. The staff is still exceptional, and the facilities are still beautiful (and MUCH improved), but everywhere else it was pretty obvious that management has taken their shortcomings seriously and is working to address them. The food was much better (though it took them till the last day to have salsa available with our eggs ... which I found odd because, well, it is New Mexico after all) ... although I have to say the afternoon snack time remained a mixed bag ... the cupcakes on the last day may have been the finest yet made by man, but the cookies on day one were frankly short of Hyatt standards (they need to contact the Hyatt by O'Hare in Chicago and get their afternoon cookie recipe, THOSE things are so good you'll go to Chicago in cold weather for them). The pool is salt water, heated far more effectively than it was 6 years ago, and was delightful for lap swimming (for those of us who are swimmers, this is a BIG deal). But the biggest improvement was in technology delivery. In 2007 you couldn't get make or receive a phone call throughout the entire property and the Internet speeds in the rooms bordered on 1990s dial up speeds. In 2013, they have their own cell tower on property (4 bars minimum pretty much everywhere I went) and the Internet speed was acceptable (we're a little forgiving in that there are hundreds of us, all making serious demands on the Internet service they provide ... it wasn't instant, but it was orders of magnitude better than it was and, after a bit of a rough start on day one, certainly within our organizations acceptable standards (one thing that was a bit odd/annoying though was that the network disconnected anyone idle for any significant length of time ... again, this was more a minor annoyance than anything.

The only thing this property really fell down on this time was the comfort of their beds. Clearly the beds haven't been replaced in too long. I have had back surgery so I'm obviously sensitive to this issue, but a number of others also noted to me that the beds simply weren't very comfortable, and that really is a significant negative (and definitely the key reason I'm giving them 4 and not 5 stars with this review). Still, this property has always had a lot going for it; they have a great staff and a great facility, and they're a LOT better than they were a few years ago. If they replace the beds, I'd stay here again in a heartbeat.

  • Stayed: October 2013, traveled on business
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2  Thank Duane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmm12, Public Relations Manager at Hyatt Regency Tamaya Resort & Spa, responded to this reviewResponded October 16, 2013

Hello Duane B,

Thank you for the detailed feedback regarding your recent visit to Tamaya. We regret to know that your past experience with our property was unsatisfactory. Thank you for returning and allowing us to provide you and your fellow board members the exceptional guest service and quality that we strive for. We appreciate your suggestions, which will be reviewed by our management team, and we thank you for pointing out specific areas where we can make improvements on guest accommodations. We hope to be able to welcome you back in the future.

Sincerely,
Jena Marquez
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013

This is one of the most most unique hotel properties that I've had the opportunity to visit. The Hyatt Tamaya is located about 35 minutes from the ABQ airport. To say that it is tucked back from most civilization would be an understatement as it is located on the Santa Ana Pueblo reservation in the foothills of the Santa Ana Mountain range.

My five day stay was part of a business conference. The accommodations were quite nice and themed to the Indian motif of the entire hotel. The property is visually striking ... both from inside and outside and materials used to construct the exceedingly well maintained property were first class.

Conference food (always a challenge feeding a couple hundred people en mass) was FAR above the norm for conference food. My litmus test? If it were a sit down meal and I was paying the table, would the food and service past muster? For EVERY meal during my stay, the answer was an enthusiastic yes.

I didn't visit the Spa, but understand from others that the facilities and staff were first rate. I did visit the hotel gym a couple of times and found it well equipped, exceedingly clean and ALL equipment was 100% functional (rare for most hotels). I'm also a runner and was delighted with the rustic running path that also ran beside the Rio Grande River (which is located about 3/4 of a mile on the backside of the hotel property).

I enjoyed my stay immensely and even after five days was sorry to leave.

Remember - you get what you pay for. This is not an inexpensive property, but I considered it a value for the dollar given all factors.

Room Tip: Ask for a room with a view of the mountains.
  • Stayed: October 2013, traveled on business
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Thank audio_man01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmm12, Public Relations Manager at Hyatt Regency Tamaya Resort & Spa, responded to this reviewResponded October 16, 2013

Hello audio_man01,

Thank you for taking the time to review our property. We sincerely appreciate your positive feedback and are delighted that you enjoyed your stay during your conference. We strive to provide all of our guests with an excellent experience and we are happy to know that you were impressed with our unique facilities and guest service. We hope to be able to welcome you back to our beautiful property again soon!

Sincerely,
Jena Marquez
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

My husband surprised me with a romantic night away at the Tamaya Resort and it was a wonderful gift. We enjoyed a relaxing couples massage at the last minute and a quiet night away from everyday life. The onsite restaurant was good for dinner and breakfast, but a bit overpriced for the breakfast buffet. Pools were closed for quite a bit in the afternoon due to lightening nearby, irritating but understandable. The couples massage would have been better if they allowed relaxation time for the couple together instead of just meeting in the room, have massage, then go your separate ways. The staff was very nice and courteous.

Room Tip: Be sure to get a room facing the Bosque (that's the direction of the Rio Grande) instead of the pool.
  • Stayed: September 2013, traveled as a couple
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Thank ZamLat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmm12, Public Relations Manager at Hyatt Regency Tamaya Resort & Spa, responded to this reviewResponded October 16, 2013

Hello Zamlat,

We are happy to hear you and your husband chose to spend your birthday with us and we appreciate your valuable feedback. Thank you for your suggestions on improving our spa experiences. We will be sure to share this with our spa management team. We hope to welcome you back again soon!

Sincerely,
Jena Marquez
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013 via mobile

Nice rooms ... Super clean and nice size. Grounds are beautiful and well maintained. Staff was friendly and willing to please in every way. It is tucked away and about a 45 minute ride from the airport. Ask for a room with a view.

  • Stayed: October 2013
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Thank Dec2501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmm12, Public Relations Manager at Hyatt Regency Tamaya Resort & Spa, responded to this reviewResponded October 16, 2013

Hello Dec2501,

Thank you for sharing your experience at our property. It is wonderful to know you enjoyed your time with us. We pride ourselves on providing excellent guest service so it is wonderful to hear you experienced this. We appreciate the kind words and hopefully we will have the chance to welcome you back soon.

Sincerely,
Jena Marquez
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

Excellent and efficient staff, well maintained rooms and very good food, even at the conference.
Wish I had more time for relaxation. First rate accomodations. Views of the mountains are awesome and the pool area was beautiful although I never got to use it.

Room Tip: Room locations can be very far from the lobby, so if you are not a walker, be sure to ask for a room close.
  • Stayed: September 2013, traveled on business
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Thank Ray2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmm12, Public Relations Manager at Hyatt Regency Tamaya Resort & Spa, responded to this reviewResponded October 16, 2013

Hello Ray2k,

Thank you for taking the time to share your experience. We are delighted to know you enjoyed your stay with us. We hope to have you relax with us on a future visit.

Sincerely,
Jena Marquez
Public Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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