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The Victoria Hotel
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Reviews (566)
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All reviewsafternoon tealovely hotelnight porterfunction roomsunday lunchreception areawould stay againtram stationplenty of parkinggreat nightbridal suitefamily roomexcellent value for moneycouldn't do enoughbirthday partycooked breakfastbreakfast was excellent
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521 - 526 of 566 reviews
Reviewed September 24, 2012

There are some great things about this hotel. Some staff are fantastic, the refurb has enhanced the hotel substantially. Overall though, there are inconsistencies which mean the overall quality of the hotel doesn't quite make it to the 'very good'. The rate we paid was £70 for bed and breakfast for a double room, so overall good value for money.

Reception staff are very efficient. On booking, they were very courteous and able to beat any online price which was a surprise to me. Check in was easy. The rooms were immaculately clean, well refurbished and had a lovely view over the garden. The room is well lit and the bed very comfortable. We slept very well all night. Ringtons tea, coffee and biscuits are provided. Unfortunately there was no hot water in the morning in the shower. It did come on for about one minute; just long enough for me to get shampoo all over me and then went cold again...really frustrating!

The bar/restaurant arrangements are a little odd. The bar is located in the restaurant, but drinks are served in the large lounge/reception room. This means you have to catch the waitress's eye all the time to get served. The efficiency of this arrangement varies a great deal depending on who is working. Early evening, we had a mega-efficient waitress who was also there at breakfast the next morning. She was bubbly, funny, suggested drinks for us and was always just there when you needed her. At other times, the staff didn't really seem bothered, had to be found to take orders, got orders wrong, sometimes were comically miserable and on one occasion charged the wrong room. Late that night, no staff were visible so we apparently committed the mortal sin of walking into the bar to order some drinks. We were told, rather curtly by the girl who appeared to be in charge, quote :"This isn't a bar, it's a restaurant and somebody will take your order in the lounge". Clearly hotel and catering courses don't teach you how to talk to customers these days. This is such a shame because other staff, as I said earlier are superb.

The restaurant menu is fairly wide and perhaps a little too wide because quality was compromised. The cod was badly overcooked resulting in dryness and a pesto sauce that appeared to be baked solid onto the cod. Venison was served on a bed of mash. It badly needed some vegetables for both taste and appearance. Veg were on the menu as extra sides, but none were suggested to go with the venison. The meat itself was tough and some pieces were actually inedible. Rabbit pie was the best main course on the table. Nice chunks of meat, well presented in a shortcust lid.

Breakfast was reasonable. A good selection of pastries, cereals and some dried fruit and yoghurts were on offer as well as a reasonable hot menu. Some items incur an extra charge such as kippers. I just opted for a couple of poached eggs on toast. They were nicely cooked. You have to ask for jam or marmalade though since oddly they are not provided.

Overall for £70, the Bower was reasonable value. I really wanted it to be better but the consistency and quality you increasingly get at the big chain hotels was lacking. This really showed at my next evening at the Holiday Inn, Sheffield which was £65 for service and quality that I couldn't fault.

  • Stayed: September 2012, traveled with family
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Thank RobbyJYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

Had a very enjoyable stay here whilst attending a Golden Wedding . Our room was lovely , bigger than
average bed and lovely decor. Staff were very friendly . Price included breakfast so was really good
value for mobey.Breakfast lovely . Will definitely revisit .

  • Stayed: September 2012, traveled as a couple
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1  Thank b e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2012

Stayed there last week for a wedding.

Room was lovely, the bed was big and really comfortable, room was nicely decorated and was in a great position overlooking the garden.

Niggles - not enough staff on behind the bar at the wedding, so resulted in long queues.
Breakfast - not enough tables for guests and no one told us where the juice and cereals were (not visible from where we were sat)
No ventilation in the room where the reception was held and we were unable to use the patio or open the doors due to the local residents.

  • Stayed: September 2012, traveled with friends
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Thank Kerensa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

I stayed here 4 years ago and it was horrendous. But needed to stay somewhere close by family so tried the Bower again. Wow what an improvement. I could not believe, once refurbishment is completed it will be great. The staff and kind friendly and caring (Lindsay and Graham). Well done new owner of the Bower!

Room Tip: I have room 126, over looks garden.
  • Stayed: July 2012, traveled solo
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Thank Anita1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

I recently had a birthday party at the Bower in the Byron Suite. I cannot praise this hotel too highly. The room was beautiful, the food was excellent (and this was the opinion of all the guests). The DJ played everything I asked for. The bar staff coped brilliantly with "very thirsty" partygoers and Nick looked after us both in the bar and in the hotel lounge afterwards. The guests who stopped loved the rooms and breakfast was excellent and cooked to order, which is a rarity in most hotels. All in all the staff could not do enough for us and I would like to thank Phil, Craig - the General Manager and Nick on the bar for making my night, one to remember.
This hotel is excellent and the customer service second to none. We are now regulars at the Bower and I cannot recommend it too highly.

  • Stayed: August 2012, traveled with friends
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Thank Linny527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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