Stayed at the Auberge and Bubble House. Great for beginners ski. Easy free local bus to/from sainte foy that stops outside both in case you miss shuttle bus organised by Auberge.
The highlight of the Auberge would have to be the food - delicious. Thank you Will for meeting all of our dietary requirements and for the great dishes.
The other highlight would be the service from Ben, Kieran, Will and the friendly blonde who served us our dinner for the week (I'm sorry I just cannot recall your name!) All 4 were friendly, warm and genuine and the Auberge are very luck to have them!
I am a very positive person, maybe we were unlucky but I have never written a big list of negatives like this before (check out my other reviews!!)
1. Don't order ski passes through the Auberge - on the afternoon of our check in we asked for our ski passes (that started that day) and nobody seemed to know where they were. We were told we'd know more at breakfast. As it was the first day of our holiday we woke up late just in time for breakfast and were informed in a not so friendly fashion that the shuttle bus had already left for sainte foy, that there was another that had been delayed especially for us, that we needed to hurry in order to collect our pass that was waiting for us there. We even had a knock on our room door as we were rushing around to hurry us up even more! Felt like we were actually going out of our way to rectify other people's mistakes, especially as we didn't have much to do in sainte foy once we got there so early as our beginners lesson booked through the Auberge wasn't until the afternoon anyway! As the pass was valid from the day before too, surely we should have been given them already, had a relaxing morning and then made our way up for our lesson in the afternoon using the local bus. Unprofessional.
2. Half way through the holiday we were transferred from the Auberge to the Bubble House as planned. The night before I became ill with flu so when we came down for breakfast I asked if we could stay in our room until the Bubble House was ready as I was unwell. I was told no twice, check out was at 10.00 and that we'd be picked up around 13.00. We packed our things and from 10.00 we sat in the lounge of the Auberge as I experienced the worst temperature of my life. When we were later picked up for the transfer, our luggage was still in our room. When we collected it we noticed the room had not even been cleaned/beds had not been made so it's not as if the room was needed. Absolutely disgraceful. On a positive note, when Kieran started his shift, he offered to make me a hot drink with lemon and honey.
3. If you stay in the Bubble House, make sure you have enough kindling. We were told we'd be given some more the day we checked in but nobody returned. We didn't have enough so couldn't light the stove for our first night. We ended up going to the shop the next day to buy some but couldn't find any. Luckily we happened to bump into the ever helpful Ben outside the shop! He then took care of this for us straight away.
4. Check out at the Bubble House was at 10.00. We assumed we'd be picked up and taken to the Auberge that morning to settle our bill, drop off our equipment, leave tips and then be given a lift a few hours later to our coach stop. The night before, we had an unannounced knock at the door and were asked to settle our bill there and then. We asked that as our coach transfer was at 14.45 could we wait in the lounge of the Auberge from 10.00 and then get a lift to the coach stop at 12.00 so that we only had 2hr 45mins to wait. Unfortunately they did not allow this and we were taken straight to where the coach would pick us up at 10.00! I understand that it was a Saturday, they might have been busy and were giving the lift for free etc but 4hr 45mins to wait by a row of restaurants (that hadn't opened for the day) and a shop, was a bit much. There was literally nowhere to walk or anything to do there. Luckily the hotel opposite the coach stop were much more accommodating when we explained the situation- they let us stay in the lobby/restaurant area with our luggage and order breakfast, lunch and tea for the whole 4 hrs 45mins. They even suggested we make ourselves comfortable and use our laptop to watch a film while we waited! We now know where we will be staying on our next trip to Sainte Foy.
Having spoken to other guests however and reading these reviews, I believe we were just unlucky and hopefully improvements can be made from my criticisms!
- Official Description (provided by the hotel):
- The Auberge sur la Montagne is a small boutique chalet-hotel decorated in a harmonious mix of contemporary and traditional design. Our spacious lounge with its 200 year old wooden beams has comfy sofas, a fully stocked bar and a huge fireplace. It has been styled in colours that reflect the local scenery - slate grey, sky blue and snowy white. Our candle-lit dining room has been decorated in tones of cool grey with contemporary bright accent colours. We have a separate Kid's Den with squashy bean-bags and Sky TV (terrestrial & free-to-view channels), a sun trap south-facing terrace and garden, boules court and eight guest bedrooms sleeping up to twenty-one people. We have a state-of-the-art outdoor hot tub and sauna installed in the garden. A great way to relax after a hard day on the mountain! Wherever you choose to stay you'll benefit from our personal service and the experience that comes with 20 years of ensuring that our guests enjoy their holidays to the full. We can help take the strain out of organising your holiday by pre-booking the following for you: transfers, instruction or guiding, equipment rental, lift passes, childcare. We can help you make the most of your holiday by making things easier during your stay too. We can advise on local restaurants and make bookings for you; book apres-ski activities, a soothing massage or spa treatment; order a birthday cake or have fresh flowers delivered for that special occasion. Whatever your request, our resort team will be happy to help. ... more less