After returning home almost 6 weeks ago.....the Hotel has only just replied with a short e-mail saying that it is not being held responsible for a break-in which we endured on the 12th January...whilst sleeping. We lost several valuable possessions....including two cameras, two telephones , money , and medications as well as other personal belongings.
However....the Hotel did put us through all the trouble of obtaining invoices and obviously some copy invoices (which took valuable time of ours).....only to now tell us that their Insurance policy does not cover losses from guests' rooms, and that there is nothing more they can do .
I read from various reviews...some dating back to November 2012....that there have been many problems with break-ins and money going missing from guests' safe boxes.....including a review advising guests to change their code number daily . However.....no-one enters these Hotel rooms with enough time to "crack codes"......suggesting that there is a BIG possibility that staff or someone uses a key to open a safe .....
I think that it is going to take serious injury or worse to guests in their rooms...before the Hotel take this GRAVE lack of security seriously.....something which guests are paying for....and ceratinly expect from a 5 * hotel....which is charging 5 * prices.....
We definitely would never return to this Hotel.....it's expensive enough as it is...without adding on costs of stolen possessions !!!!
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- Also Known As:
- Coco Ocean Hotel Bijilo
- Coco Ocean Resort And Spa Gambia/Bijilo