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Joyo Island
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Reviewed September 18, 2019

My family (me, husband, 18 month-old toddler, my sisters and parents) recently went on a 4D3N stay at Pukau Joyo from 8 to 11 Sep. It was a fabulous stay with the staff ever ready to take us out on sea activities, making our beds every day discreetly and planning meals in surprising venues and with a good variety of dishes. We did not repeat the lunch/dinner dishes and the dining venue throughout our stay. Beyond these, the staff was ready to extend help when we needed -making porridge for our toddler and lending us a knife and chopping board to dice fruits. They looked into all our needs and we felt very pampered. The massage services (extra fees) were delightful and made us feel truly relaxed! When told that my mum and sister were going to celebrate their birthdays, they went the extra mile to plan the decorations and bake a cake. We also paid extra for fireworks and it felt amazing to see the night skies light up. After we left the island, we realised we left an iPad and the staff (Dedy and Anton) went out of their way to help us locate it and arrange for it to be brought back to us. We are truly amazed by their professionalism and highly recommend a holiday at Pulau Joyo.
I would rate them 10/10 anytime!

Date of stay: September 2019
Trip type: Traveled with family
Thank Claudia1985wsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2019

Beautiful island – rooms and swimming pool are just idyllic. However, service was really lacking. The resort desperately needs a good manager/front of house who knows what they're doing and can train the rest of the staff. Every time we asked for something the staff just giggled back as they don't speak English.

First impressions were not great. The booking process was a painful experience. You wait 48 hours for a response over email only to receive an email that doesn't answer the questions you've asked. And then they'll send you a spreadsheet to fill out. For a hotel charging this much there really isn't any excuse for such a poor booking system.

At check-in we were told the room wouldn't be ready until 2pm so they would serve us lunch first. Then we were left waiting around for another 45 mins after lunch until we asked someone if the room was ready. When we were finally taken to the room the previous guests were still vacating it.

Food is very simple Indonesian cooking. Okay fish, meat and rice for mains – not particularly well cooked though – we've eaten much better dishes in Indonesia. Desserts were terrible – either cheap, sugary cakes out of a packet or bizarre concoctions! We were served what can only be described as a glass of Pepto-Bismol with chopped up fruit and avocado floating in it. On another day we were served canned fruit with yoghurt and a sprinkling of cheese on top.

This hotel is charging the same as Cempedak island which is just opposite. However whereas Cempedak is pure luxury with fantastic service, beautifully cooked, home-made food and an impressive wine list, Pulau Joyo does not offer a menu – you eat what you're given – and the limited wine on offer has not been stored properly so it's totally ruined and undrinkable.

On this beautiful island you will be lucky enough to see the wildlife wondering about the grounds – it's a real treat! But the staff really need to be trained to look after the wildlife otherwise it won't be around for long. This is not an eco-friendly resort! The staff cover your plate in cling-wrap before removing it and serving it to you. The cling wrap is then discarded in bins that are on the ground and open. We unfortunately watched a monitor lizard pull the cling wrap out of the bin and eat it. There's no need for having lots of little bins around the resort – just one in the bar area that's raised off the ground perhaps?

On departure we were kindly gifted a snack 6 donuts and 2 bottles of water to take away with us. The donuts came in a plastic box with plastic cutlery in their own plastic wrapper. Really hope the hotel will rethink its choice of packaging to eliminate the amount of disposable plastic it sends guests off with.

In summary:
Island – fantastic
Rooms – fantastic
Cleanliness – not great
Service – terrible
Food – terrible
Swimming pool – fantastic!

Date of stay: August 2019
    • Value
    • Rooms
    • Service
Thank travelsandspokes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2019

One of the most amazing islands I have ever been too! It has a lovely and unique vibe to it- and staff could not have been nicer and accommodating. They really go the extra mile to make sure you have a fantastic experience. Food and cocktails really great and fresh, lots of cute and fun games to play. Beaches and water games all around- the island offers a fabulous mix of chill by the pool and activities. All amenities 10/10 and it's a true paradise. My partner and I loved it!

Date of stay: August 2019
    • Value
    • Location
    • Service
Thank MalinL614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2019

Picture perfect island that’s instantly makes you feel relaxed and special.The accomodation is first class and is ideal for couples as well as groups , staff made you feel very welcome and were always on hand to help
The food was excellent typical Indonesian dishes cooked to perfection with the freshest of ingredients.

Date of stay: July 2019
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
Thank Peterloaring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2019

Joyo Island is a little piece of paradise; stunningly beautiful - where action & relaxation mix perfectly. Every detail has been thought in curating the amazing Tree House rooms whether on your own or shared with friends & family. The staff are welcoming, friendly & attentive. The island is a lovely mix of luxury, manicured gardens, natural surroundings, sand & sea. We loved every minute of our 3 day stay on Joyo.

Date of stay: July 2019
Thank Patti G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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