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“Horrible apartment but great facilities”

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Solanas Punta del Este
Ranked #4 of 9 Hotels in Punta Ballena
Certificate of Excellence
Buenos Aires, Distrito Federal, Argentina
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Horrible apartment but great facilities”
Reviewed January 13, 2013

We received a unit in Royalmar- which is the older part of Solanas. The apartment is tiny, dark, poorly decorated and dirty. We have a baby and we did not let her crawl there even for a minute. When we arrived the fridge did not work and it took them two days to fix it. Also, the internet did not work for most of the time (5 days out of seven...).
On the other hand, the facilities of the club are great and kids friendly. The main pool has a water park for kids, including an instructor twice a day who offered fun games in the pool. Next to that pool there is another pool for adults, in which they offered "Aqua Gym" twice a day; an hour of aerobics class in the water with professional instructors. Next to those pools there is a big indoor pool- which was a great solution for the two days it rained.

Room Tip: I think the Forest area is newer and offers better rooms.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank OshratM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia-Solanas, Dto. Atención al Huésped at Solanas Punta del Este, responded to this review, January 18, 2013
Dear Sir.

Thank you very much for your comments and for sharing your experience with the other members of the Trip Advisor Community

Our Maintenance Team work on a daily basis to keep our property and accommodations in the best conditions. We are deeply sorry if this Service didn´t fulfill your expectations, and we receive your comments as a motivation to keep working in order to improve our Service Quality.

We hope to revert this situation in the near future.

On the other hand, we appreciate that you´d enjoyed our Facilities.

Best Regards.

NAIR CARABAJAL
Coordinadora de Atención al Huésped
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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610 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
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English first
Kfar Tavor, Israel
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 23, 2011

Very nice surroundings full of trees , the rooms need better maintenance. As any other place in this area overpriced, the beach is about 3 km.We did not have wifi reception in our room

Room Tip: Do not go to this place
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  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Leonardo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Punta Ballena hotels

Curitiba, PR
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 21, 2011

Far from anywhere. Disgusting dirty room and badroom. Incompetent and unpleasant staff.
You have to cross an highway to buy something to put in the refrigerator - there isn´t room service at all. The restaurant: I and my wife had dinner there at the night we arrived and never returned - I can´t understand some good recomendations about the restaurant in this site!!!
It´s enough looking to the dirty waiter clothes to refuse to eat there.
It´s a shame. Uruguay does not deserve this. We go frequentely to Uruguay, a very nice, safe, clean and pleasant country. We will continue to go to Uruguay, buy never more to Solanas.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank CesarSabbaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santos, SP
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 30, 2011

We stayed in a nice room, cozy and clean. The biggest problem is the location, too far away from everything.. But in general it was a nice stay...

  • Stayed September 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bruna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 13, 2011

Very nice place. Lots of nature, trees, gardens, specially for biking.
Very good service. Nice restaurants.
Expensive, yes, but it is worth.
Been there a week December 2010 with my wife and kids.
They enjoyed it a lot.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dieguito F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcallaggio, Depto. de Atención al Huésped at Solanas Punta del Este, responded to this review, June 15, 2011
Thank you very much for your comments. We look forward to welcome you again in the near future.
Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 27, 2009

Well let´s begin this analysis

Location: The place is "near" (u have to cross the road and walk 10 min to get to the beach they it´s only 100mts away) ... the Portezuelo beach is not that breathtaking ..but the sunset is pretty nice. About the location itself it´s far away from anything and to take a taxi to punta u might spend 20 dollars or more. U can also take a bus to Punta..but for that u´re gonna have to wait 30 minutes or something..

Staff : The attention is not good enough and cleaness is really poor. I mean ..the bedrooms are quite clean ..but the common areas are really dirty. Not to mention the barbecue area that seems to not be part of a 5 stars complex.
Besides all of this...when i first checked in they seemed to not know i was about to come... and asked me for a voucher they had never sent (expressing that this was my obligation) and then i should go to the reception with my computer...and send them the emails i've exchanged with the reservation area.....

Bedrooms : This is the funny part...as they kinda didn´t know i was about to come..my bedroom was not ready and they ''upgraded'' us to the best bedroom in the whole complex in the Forest area. Then after 2 days we came back to our poor one.
Yeah..really poor one. U pay 200 dollars to stay in very very bad bedroom in the Royalmar area (of course its not worth it) and the BEST one in the Forest area is not worth 400 dollars a day either...

Wi-fi : Of course a 5 star complex u pay at least 200 dollars to stay should have free wi-fi no? No, they don´t. And then u have 2 options... go to the reception (which is always far away from your bedroom and use the "free'' one in the reception or u can pay really expensive fees to have the access for a few hours...

Breakfast : Ahh pay attention to that. Paying 200 dollars doesn´t mean the breakfast is included ok?! Of course they didn´t mention it. Then i argued with them and they gave free breakfast for us... after some hours of stress.

Well talking about the rest...the complex is nice...it´s beautiful there...with nice swimming pools... tenis court...children attention and activities.......but the staff seem to be poorly trainned and the commercial and reception area doesn´t seem to work together as a team.

I would only recommend this place in one situation :

- Stay in Forest area (and don´t pay 400 dollars a day for it)
- Make them give u free-wifi
- Have a car to take u to Punta del Este or don´t care going there
- U´re with your family and want your children to have fun
- Don´t care a lot about the cleanness of the common areas
- Are willing not to "lose" the swimming pool towel coins ..or u can be charged !!
- Wanna be in touch with the nature

Well if u want to check if i am telling the truth... take a look on the other evaluation.

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank brazilianboy_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 31, 2009

Stayed here for 6 nights. Nice aprt. style room. Clean. Lots of english TV ch. NOT a party place, then stay on the peninsula. I did not have any problems like some of the other reviewers.
Some very good restaurants near by. "Oliva y Sal" is very very good! Remeber that dinner is after 9 PM. If you like to walk, the nudist beach Chihuahua is 30-45 min away. VERY NICE.

  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank NorwegianTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Solanas Punta del Este

Property: Solanas Punta del Este
Address: Ruta Interbalnearia Km 118 500 | Punta del Este, Punta Ballena, Maldonado 20003, Uruguay
Location: Uruguay > Maldonado Department > Maldonado > Punta Ballena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #4 of 9 Hotels in Punta Ballena
Price Range (Based on Average Rates): $
Hotel Class:4 star — Solanas Punta del Este 4*
Number of rooms: 298
Official Description (provided by the hotel):
Mediterranean Style apartments, surrounded by Forest, offer a wide range of facilities, such as: Tennis courts, Swimming Pool, Gym, Lake, Restaurant, Spa & convention center, as well as 300 apartments. ... more   less 
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Also Known As:
Solanas Vacation Club Hotel Punta Del Este
Solanas Vacation Hotel
Solanas Punta Del Este Uruguay/Punta Ballena

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