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Little Girls Birthday Party Success

Brilliant soft play centre, we booked our little girls 7th Birthday Party here, she had the most... read more

Reviewed 3 days ago
Kelly S
,
Manchester, United Kingdom
Birthday party

We had there our son’s 6th birthday party. Superheroes room, 12 kids and Stephanie was the... read more

Reviewed 1 week ago
BeataD22
,
Manchester, United Kingdom
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Reviewed September 12, 2019

We had our little girl’s 5th birthday here last week. The kids had a great time. Party hosts Jess and Harrison were super and really engaged with the kids playing games and dancing with them in the disco room and later playing hide and seek in the soft play area. Food good quality too. Always clean and tidy whenever we visit. Thank you HOH for a great party!

Date of experience: September 2019
Thank Monty5432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
headoverheelsplay, Manager at Head Over Heels, responded to this reviewResponded September 15, 2019

Thank you so much for your fantastic feedback. we are delighted we could make you daughter's party a great one and that Jess and Harrison kept them entertained and had lots of fun and everyone enjoyed the food as well. We hope to see you all again very soon.

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Reviewed September 4, 2019

I went here with my Fiance and 2 young daughters aged 2 and 7 last week, I'll start by saying that out of all the local soft play centers this has the best layout, if you were a child writing this review then you would say it was easily the best around, it's clean and a lot of fun for the kids...but...as a parent...you'll pay for it, because it's also the most expensive, by quite some stretch.
Firstly, for us to go it was £27 for 2 and a half hours, more than double anywhere else, but this did include a kids meal for our daughters, fair enough I thought, this is Cheadle after all, you expect it to be a little more expensive, but...you eyebrow will be raised once you see the prices on the rest of the menu if you intend to all eat together, £8 for a chicken and bacon Panini??....and that's without chips, that'll cost you another £3, and it really wasn't that good, very average food with a hugely above average price made to sound like a posh menu.
The other problem I had was that there was no where for our children to play together, neither was allowed in the others area, my 2 year old was in the under 4 area and when my 7 year old wanted to go and see her we were told quite abruptly by a woman that worked there that 'She's not allowed in here' ....it kind of tainted our experience, I mean I get it, you don't want all the big kids playing in the same area as the infants because they play rough, but...somewhere for them both to play together would have been nice.
All in all this place is geared towards parents that can afford to pay £60 for 2 and a half hours of soft play, which is fine, you need both ends of the spectrum and it's definitely in the right area for that, but they really need to look at their menu prices, because the food seriously isn't worth the prices they are asking.
The kids had a great time though, but then...they didn't have to pay for it.

Date of experience: August 2019
Thank Pugs1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
headoverheelsplay, Manager at Head Over Heels, responded to this reviewResponded September 10, 2019

Thank you for your feedback, we are delighted you enjoyed our facilities and felt it is the best play centre in the area. Our aim is always to provide the best experience we can, and our pricing reflects both the size and quality of our venue. This same attention to detail is given to our menus. We believe in serving only restaurant quality meals, which is what our customers tell us they want. We freshly prepare our dishes using high quality ingredients and feel we charge a fair price to reflect the quality of what we do. All our paninis are £6.55 and come with salad and coleslaw, and a bowl of chunky chips is £2.65. We are sorry you were disappointed with your choice and we would have appreciated the opportunity to do something about this during your visit. We are always open to feedback.
With regards the play facilities, safety is our number one priority. We are sorry you felt it tainted your visit that your 7 year old was not allowed to play in the under 3's toddler area with her sister. Our play facilities are designed and operated to meet requirements outlined by RoSPA (Royal Society for the Prevention of Accidents) and European Regulations on play which states we must have a section for toddlers which is monitored and kept separate from the older children to ensure safe play. At quieter times, younger children are allowed to play on the large play frame but with adult supervision at all times, the only exception is the slides which are not suitable for this age group.
For more information, our fair play policy is available in the centres and online. You may also be interested to know that on weekdays during school term time we offer discounted entry prices and unlimited time in the centre. To see our full list of prices (including menus) and options visit https://www.headoverheelsplay.co.uk/wilmslow and click on the link at the top of the page ‘Plan your visit’. We hope this information is helpful.

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Reviewed August 28, 2019 via mobile

At the end of the day, the main aim was the little one to have fun... he did

Place is large, food was nice and reasonably priced.
It is clear that the staff work hard to keep it clean and return toys to the correct location and all were pleasant and polite that I spoke to.

Parking was a nightmare though, really popular venue and with limited spaces, we had to wait for an hour to get one (thankfully little lad was asleep during this period)

I would certainly go back though I would make sure it is within term time

Date of experience: August 2019
Thank timtom124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
headoverheelsplay, Manager at Head Over Heels, responded to this reviewResponded September 2, 2019

Thank you so much for your great feedback about your visit, we are delighted you had lots of fun. In addition to parking at the front and rear of the building (off Earl Road), you may be interested to know that at weekends only there is additional parking on Commercial Avenue with a Head Over Heels attendant. At weekends and school holidays we can get really busy as you have experienced. If you want to avoid the crowds, we recommend plan your visit for early mornings or later in the day, as these are usually our quieter times. We hope you will visit us again soon.

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Reviewed August 28, 2019 via mobile

I have been to many kids soft play centres over the last 8 years, and this by far is the best.
It’s always clean and tidy. The toilets are clean and bright, with proper dryers! There’s lots of seating for adults and lots of things to do for the kids. The cafe is gorgeous, and the menu is such a breath of fresh air. Not the usual frozen chicken nuggets and crappy cheap burgers, but things like Quesadillas, hummus & olives, and fruit/veg platters with pitta on the menu! Adult menu is lovely too. The only negative is the fact that they charge adults to come in (like we have a choice!) I think that’s quite cheeky, considering we probably spend a fair amount in the cafe while our little ones play.
Compared to their places though, they are definitely the best

Date of experience: August 2019
Thank Zoe-Sherratt77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
headoverheelsplay, Manager at Head Over Heels, responded to this reviewResponded September 2, 2019

Thank you so much for taking the time to share your feedback. We are committed to delivering a high-quality customer experience for children and adults and are delighted that you enjoy and value what we do. This all requires continuous investment and our pricing structure has been created to be as fair as possible to all visitors who enjoy our facilities which is why we have an adult charge. Thank you again, and we look forward to welcoming you back very soon.

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Reviewed August 26, 2019

Our two always love coming to HoH but Jess has recently made their visits unforgettable she has spent the entire time we’ve been here smiling playing and making them both laugh! It’s a lovely thing to see such a wonderful place have such fabulous staff as well!

Date of experience: August 2019
Thank Smithpop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
headoverheelsplay, Manager at Head Over Heels, responded to this reviewResponded August 27, 2019

Thank you for taking the time to share your feedback with us. We really appreciate your comments about Jess and delighted that she made your visit such an enjoyable one. We hope you will be back again very soon.

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