We were staying in Riebeek and were recommended to eat in teh Royal Hotel. We actually called by in the afternoon and reserved a table, but should have been alerted when we turned up to find that they weren't aware of our reservation. It didn't matter anyway, as there were only a few other people dining. The problems with the service started almost straight away. We were handed menus and a wine list and asked almost immediately if we wanted a drink. We said we'd like to study the wine list and decide. However, after a while a different waitress came to take the food orders - as well as food, we asked for a bottle of white and a red for the main courses. The white arrived, but not the red. Eventually the starters arrived and were eaten - still no red wine. the main courses arrived - at this stage we asked for the red again. It finally arrived when most of the group had eaten half their main course. The exception was one member who had asked for a well-done steak - this arrived medium rare and had to be sent back for extra cooking. He was the only person who actualy had wine to accompany his whole meal! All in all, there appeared to be a lack of training and supervision of the waiting staff - the general atmosphere was surly and 'couldn't care less'. There was a marked absence of what might be called 'management' on the night.
- Official Description (provided by the hotel):
- "The grand old lady finally has her new dress on" is what the locals said when The Royal was refurbished and upgraded to the highest standards in 2005/2006. After serving more than seven generations, the oldest hotel of the Western Cape occupies a very special place in the hearts of both local and international visitors. ... more less
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- Also Known As:
- Royal Hotel Riebeek Kasteel