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“Great resort in Batu, East Java”

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The Singhasari Resort
Ranked #1 of 26 Hotels in Batu
Certificate of Excellence
Surabaya, Indonesia
Level Contributor
240 reviews
237 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
“Great resort in Batu, East Java”
4 of 5 bubbles Reviewed December 4, 2013

Stayed here for 1 night. Great resort to stay. The convention hall is not yet finished but overall its a solid 4 stars.
As for 5 stars as declared, then you had to asked their facility to compared. For example, if you asked for additional blanket, the hotel will charges you for it. Weird policy....
I dont think, any 5 stars hotel/resort will charge you for additional blanket.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexandre N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSinghasari, General Manager at The Singhasari Resort, responded to this review, February 7, 2014
Dear Alexandre,

Greetings from The Singhasari Resort!

I am very sorry on the areas that did not meet your expectations as shared in your review. Your comments are on our list for further improvements.

We look forward to welcoming you back for your next trip to Batu – Malang.

Best Regards,

Fetra, Rusmaidi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

411 reviews from our community

Traveler rating
    213
    159
    27
    7
    5
See reviews for
275
42
3
46
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Surabaya, Indonesia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed November 2, 2013

I stayed here 3d/2n with my family last Christmas 2012. It was nice, probably the best in Batu, but to rate it 5 stars??? 4 stars maybe more likely.
Checking in took a long time, lack of staffs.
The room is average, clean (since its quite new). The food is edible, average, this is the weakest point of this hotel... for a so called 5 stars hotel.. the food is a big no no.
(To compare it with Harris Hotel Malang (which is a 3 /4 stars hotel), Harris is much nicer, food is excellent)
The pool & jacuzzi is what is good about this hotel.
Overall this hotel need much more improvement to be a real 5 stars hotel.
We end up going to Klub Bunga to use their sport & playground facilities...

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SindyYW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSinghasari, General Manager at The Singhasari Resort, responded to this review, February 7, 2014
Dear ShindyYW,

Greetings from The Singhasari Resort!

We would like to apologize on the overall disappointments that yourself experienced, as shared in your review.

We have gone through your review with our team, and noted the service areas you mentioned that needed improvement.

We would like to take this opportunity to wish you all the best and we look forward to welcome you back to The Singhasari Resort for your next trip to Batu – Malang.

Best Regards,

Fetra, Rusmaidi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed October 2, 2013

Staying in this hotel on 27 Sept 2013 for 2 nights with our relatives from overseas. We booked 5 deluxe rooms but when we got there they upgraded us to the Premier room. The premier room is huge with King size bed, sofa, bath tub and also shower box. 4 of our rooms are facing the lobby, so it's a bit noisy especially when there are bus groups arriving. One of our room is facing the pool, this room is very nice and has really nice view.
Hotel facilities are quite complete. There are 2 basketball/tennis courts, swimming pool and also
1 kids swimming pool which has 1 of them has a water slide. There also jacuzzi and spa facilities near the pool. Gym, X-box room, ping pong table and also a small toddler room.
Our booking comes with breakfast, which is a buffet breakfast. Food is really average, they are edible but doesn't taste that great.They should improve their food. Staff are friendly.
Will go back to this hotel again and recommend for family who really want to relax and enjoy the facilities.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank xiong29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSinghasari, General Manager at The Singhasari Resort, responded to this review, February 7, 2014
Dear Xiong29,

Greetings from The Singhasari Resort!

Thank you for your comments related to your recent stay at The Singhasari Resort. I was delighted to note that you and the family enjoyed the facilities.

We have noted your comments regarding the breakfast and will look into this matter with our team. We are looking forward to welcome you again upon your next visit to Batu – Malang.

Best Regards,

Fetra, Rusmaidi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Indonesia
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

it's a brand new hotel in batu. 5 stars resort. so everything is great although the price quite expensive for hotel rate in batu city malang. but you get what you pay. this hotel is classified as a family hotel. have a nice big swimming pool for adult and child. jacuzzi and spa. the hotel also have child room with variouse games like xbox.

Room Tip: i think pool view is the best view. my room view is the wedding chapel which quite good also.
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SETYADARMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSinghasari, General Manager at The Singhasari Resort, responded to this review, February 7, 2014
Yth SETYADARM,

Greetings from The Singhasari Resort!

We thank you for taking the time to submit this review, and glad that you enjoyed your stay with us.

We would like to take this opportunity to thank you very much for choosing The Singhasari Resort as your holiday destination and I look forward to welcome you back in future.

Best Regards,

Fetra, Rusmaidi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bojonegoro, Indonesia
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed August 15, 2013

First timer in this resort and I'm impressed, even though this hotel is half way done in their construction. The view in this resort is to die for, we have a mountain view room and we like the fresh air surrounding this resort. Their room is big even though we booked a standard room and we even have our own veranda.This resort is an open space building, so every where we go we can breath fresh air. They have a complete facilities for kids, like game room, playground, and kids pool so it's a perfect family gateway. The swimming pool is big and they have a nice Jacuzzi and sauna for us to relax. The check in and check out are fast enough and their service is excellent. The only downside is their breakfast and dinner menu, lack of varieties and portion. We have to wait quite long for another batch of food being served and sometimes they don't have menus that are suitable for kids. Overall it's a very interesting stay, will be back for sure.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan_Mulyanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSinghasari, General Manager at The Singhasari Resort, responded to this review, February 7, 2014
Dear Susan_Mul,

Greetings from The Singhasari Resort!

We thank you for taking the time to post a review and are glad that you enjoyed the room, the tranquility of the area and the hotel facilities.

Your comments on the breakfast, dinner menu and slow service in the restaurant are noted for our future improvements and I thank you very much for sharing your views.

We look forward to welcoming you back, with your family, on your next visit to Batu – Malang.

Best Regards,

Fetra, Rusmaidi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
the rain city
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 5, 2013

This facility left a memorable impression in our hearts. We reserved the family suite which offers ample space and room to move (comfortably) for the 8 of us. You can tell that the way the room is set up is to maximize space. It has lots of nooks and crannies, just perfect to store our belongings. The family suite has 2 areas for closets, it also has a huge sectional sofa in the middle that can serve as extra bed.

I took the time to walk around the hotel on the jogging trail and I had a pleasant time. The interior and the exterior are cohesive and become one seamless beauty. Service is also impeccable, staff are courteous, knowledgeable and helpful.

Overall, this has been an enjoyable stay. Will definitely come here again.

Room Tip: I would not advise the pool access room, unless you don't mind swimming guests have a view to yo...
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank globetrekker3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSinghasari, General Manager at The Singhasari Resort, responded to this review, February 8, 2014
Dear Globetrek,

Thank you for taking your time out to share with us your stay experiences. We are very happy to read that you enjoyed the services and facilities offered throughout.

We thank you for your support and we look forward to welcome you back to The Singhasari Resort for your next trip to Batu – Malang.

Best Regards,

Fetra, Rusmaidi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
60 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
1 of 5 bubbles Reviewed July 9, 2013

When I choose a hotel room, I usually make a survey first before I booked. Either through Tripadvisor or some other travelling sites or simply to somebody blogs which pop-up while I surf google.

I read many reviews about how unfit this hotel to become a 5 star hotel so I just want to try my luck when I booked this hotel. Another reason was because it was cheap compare to 5 star prices at average and it was the only 5 star hotel in Batu so far. I booked through Agoda and it cost me only IDR 1,139,961 (around 115 USD).

When we came to the room, it was with cigarette smell and some cigarette ashes was piled at the corner of the bathroom. Wondering why it was not seen and/nor cleaned by the cleaning staffs, i instantly asked another room for a change. We asked through the front desk. We didn't have the chance to see the new room since we had limited time and had to leave soon to Jatim park.

In the evening, when we got back, very tired, all we found was that the room key could not functioned. It could not open the room door. It took 30 minutes or more just to get the attention from the front desk to handle the problem. Really such a bad service.

The room wall is so thin and that night, a room near our room was making a lot of noise, talking, and laughing etc since it looked like the room packed with -I was pretty sure- a whole village inside it. Too many people in that room so noise was something that unavoidable for them.

I'm sure i will not stay there again if i go to Malang and certainly i would not recommend Singhasari resort to any one.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank awe2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSinghasari, General Manager at The Singhasari Resort, responded to this review, February 8, 2014
Dear Awe2011,

Thank you very much for taking time to write a comment.

I am very sorry on the areas that did not meet your expectations as shared in your review. Your comments are on our list for further improvements from time to time reflecting our promise of relaxing and enjoyable offerings.

Customer satisfaction is our priority set of the team The Singhasari Resort.

I would like to take this opportunity to wish you all the best and we look forward to welcome you back to The Singhasari Resort for your next visit to Batu – Malang.

Best Regards,

Fetra, Rusmaidi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Singhasari Resort

Property: The Singhasari Resort
Address: Jl. Ir Soekarno no. 120, Batu 65326, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Batu
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 26 Hotels in Batu
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Singhasari Resort 4.5*
Number of rooms: 193
Reservation Options:
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