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“Great off season get away-stunning property” 5 of 5 bubbles
Review of Hotel Riu Palace St Martin

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Hotel Riu Palace St Martin
Ranked #2 of 3 Hotels in Anse Marcel
Certificate of Excellence
New York City, New York
Level Contributor
104 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great off season get away-stunning property”
5 of 5 bubbles Reviewed July 3, 2013

We have been here twice, once in August 2010 and last week, in June 2013. This is a stunning location for couples and for families, and I suspect a great destination wedding locale on the French side of St. Martin. The guests are international, low key, and unpretentious. The pool is outstanding, and the beach is secluded, water calm, and safe for kids to swim and wade and try snorkeling. The summer is not too busy and is great place to relax. The breakfast buffet is wonderful and included. Lunch is at the pool or in the beachside restaurant which also serves dinner. There are boat trips available and snorkeling. There is a small pizza restaurant across the street and a 2nd that is open in season. There is a Hertz desk on site and Avis at the local air strip, and a car is a must if you want to explore or go to Grand Cass which is a few miles away and full of great French dinner options plus LoLo's which are BBQ joints on the street and perfectly fine for lunch or early dinner with kids. Marigot with great shopping is about 20 minutes away. Just beware that driving here is not for the faint of heart and the hotel is in a valley with a tricky road in and out, and the roads are narrow and some rental cars have dents and scrapes to prove it. There is a small store with wine, ice cream snacks etc. on site and a big supermarket and French pharmacy on the road to Grand Cass. We love this property and plan to go again for R&R. The rooms all have balconies or patios and we have stayed in a suite and in a regular room both were fine and comfortable. The bathrooms are lovely and well stocked with towels. The staff is helpful and courteous. There is no night life or entertainment, and dinner anywhere is on the late side beginning around 7 PM. The TV had US stations plus international which was great.

Room Tip: Rooms facing the courtyard or harbor have the best views.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lizznyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-marc J, General Manager at Hotel Riu Palace St Martin, responded to this review, July 16, 2013
Thank you for giving your feedback about your recent stay at the Radisson Blu St Martin. We are pleased that you enjoyed our buffet breakfast as the infinity pool and our beautiful beach!
We look forward your next visit!
Best regards,
Jean-Marc Jalbert - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,179 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (396)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Arlington Heights, Texas, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 2, 2013

This place is quite out of the way in terms of caribbean resorts...the first part is that you are on the very top of the french side of saint martin, which is less popular with the us crowd then the dutch side; the second is that it is deep in a valley on the water surrounded by mountains...
Beautifully maintained, we felt like we were in a european paradise, as everyone around us was french! good thing i can speak a little bit!
Overall, the place was nice and quiet, rooms were super-clean and staff was very friendly..if i was to return to st martin, this is where i would stay.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Russ B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-marc J, General Manager at Hotel Riu Palace St Martin, responded to this review, July 11, 2013
Thank you for taking the time to write a review about your recent stay with us. We are delighted that you had a great time in our little paradise!
We look forward to welcoming you again!
Best regards,
Jean-Marc Jalbert - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed July 1, 2013

The hotel grounds and pool area are beautifully maintained. We were there in June and we felt like we had the hotel to ourselves. The staff was very friendly and attentive. Be warned that the hotel is in a pretty secluded area, but that was part of the charm. The beach was great. It was calm and quiet. There were times when we were literally the only ones out there. We were pleased with the included breakfast. There was plenty of food to choose from and the cooked-to-order egg station was a plus. My husband and I both had relaxing spa treatments. Our room and bathroom was adequately furnished and updated.

We ate at their finer dining establishment too, the C Restaurant. It was okay. It definitely was not our favorite meal on the island but the desert was the highlight of the meal. We had this chocolate dome with a passion fruit center - mmm.

I would recommend this hotel if you are looking for a relaxing or romantic week. If you are looking for an action packed loud place, this hotel is not for you. You definitely need to rent a car to access the rest of the island as most other places are at least 15 mins away.

Room Tip: Ask for a room facing the interior of the property for a better view.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank melannwolff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-marc J, General Manager at Hotel Riu Palace St Martin, responded to this review, July 11, 2013
Thank you for posting a review on TripAdvisor. We are pleased that you liked our infinity pool and our beautiful beach surrounded by the mountains!
We hope you will be back to the Resort soon!
Best regards,
Jean-Marc Jalbert - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 28, 2013

We chose to stay at this hotel for a sister's long weekend after extensively researching other hotels on the island. And for us, it was perfect. The hotel is absolutely gorgeous and tucked away on the north part of the island in Anse Marcel with one other hotel. There are three restaurants (of reasonable quality) and a small convenience store across the stress for daily needs. But in my opinion, a car is a must. It makes airport transfers very easy and it allows you to experience other parts of the island. You are within 10 minutes of Grand Case and its FANTASTIC restaurants. The drive over the hills to the resort, while definitely hilly, isn't that bad...though as many others have said, it should not be under taken after drinking.

The concierge is very helpful in setting up daily activities, several of which leave from Anse Marcel itself. At night, there is a nice lobby bar, but otherwise not a lot at the resort. If you are looking for nightlife, this is not the place for you. The breakfast is amazing and there are a couple of options for lunch by the pool. All in all, if you are looking to enjoy the gorgeous scenery, explore the island, eat well and just relax, this is a great value for a beautiful hotel.

Room Tip: When booking a room, request one above the ground floor so you can leave your balcony door open at n...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elizabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-marc J, General Manager at Hotel Riu Palace St Martin, responded to this review, July 11, 2013
Thank you for this nice review. We are glad that you had a relaxing week end while taking advantage of all that our Resort and the island can offer!
We look forward to welcoming you again!
Best regards,
Jean-Marc Jalbert - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 25, 2013

The Radisson is wonderful: beautifully sited, well maintained, and reasonably priced. The location, in Anse Marcel, is a bit out of the way, involving a ~45 minute drive from the airport and a harrowing ascent and descent of a nearby hill every time you enter or leave the property. It's worth the trip. The location is perhaps the best in St. Martin: a secluded cove with only two other hotels, a large beach, crystal-clear waters, and beautiful views of Anguilla in the distance.

The hotel itself is up-to-date, with gracious open-air common spaces. Importantly, many incidentals are included: wifi, parking, and breakfast, among others. To be clear, it's not a 5-star property, nor does it have any such pretensions. Still, rooms are large, and generally feature some private outdoor space, in the form of a balcony or patio. The staff is gracious and accommodating, and in the French tradition, rarely expect tipping.

We spent seven nights in the hotel, frequently venturing to Grand Case (a ~10 minute drive) for dinner. Pinel Island, an even shorter drive, is well worth a day trip, too. In all, it was a great stay, perfect for anything from a honeymoon (our trip) to a family vacation.

Room Tip: Marina Suites are quite literally located in the marina, probably designed for people with boats. Th...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chase R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-marc J, General Manager at Hotel Riu Palace St Martin, responded to this review, July 11, 2013
Thank you for taking the time to leave a review on TripAdvisor. We are thrilled that you enjoyed our peaceful and beautiful location, as our amenities! We hope you will be back soon!
Best regards,
Jean-Marc Jalbert - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fortaleza, Brazil
Level Contributor
88 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 bubbles Reviewed June 21, 2013

First of all, I have to say this. If you have allergy to dust, carpet, old curtains, and all that kind of stuff, be aware that you might get sick as soon as you step inside the room.

I've had big issues at this hotel, and will detail it below.

** Check-in

The front desk attendant was very kind, and brought us a "welcome drink".

** Room

It's beautiful! Light colors, good bed, spacious, the mini-bar has lots of options, and the bathroom, although has no privacy at all, it's huge!

Now, the downside… It smells like it's a 2000 years old room! I don't know why… I don't know If it was the carpet, or the curtains, or the bed… But the minute me and my wife stepped inside, we felt like a bug walked into our noses… Ok. We left the windows open and went to the restaurant, hoping that when we went back, that issue would be gone.

Two hours later, we went back to the room, and it was just the same. Ok, we called the front desk, and they were very kind, apologized for the inconvenience and said they were going to set up a new room for us.

They sent us to another room, a better one actually, bigger and facing the front of the hotel. Well… I must say it was a good try. They sprayed probably a bottle of cologne there… 30 minutes after, the old and gold smell was back!
Well.. we didn't know what to do. We were kind of embarrassed to ask to change rooms again, so we went to front desk to ask If it was possible to leave the hotel and have 50% of the rate we paid, back. Just to clarify, this happened 4 hours after we checked in. We've paid for 2 nights, and we were asking a refund of one night only, even though we didn't even stayed the first night. They said no. But the front desk attendant called Myriam offered us one of the suites for 40 Euros more, each night. We thought.. "Really? Your hotel smells like a 100 years building, we were sick of that, and you want us to pay more to change rooms?" We didn't want an upgrade, or even the money back. Just put us in a decent room! When we were about to leave the hotel, without any money refunded, the manager sent us to the suite without any charge.

I must say it's a beautiful apartment. Beautiful view. The smell in the living room is the same! But thanks god in the room is better! So, let's continue the review…

** Restaurant

They don't have lots of options, but the view is amazing, in front of the beach. The service is very good! And the food is good!

** Breakfast

I really didn't like. Bugs everywhere and the food wasn't good. In my opinion, of course.

** Activities

As it's located pretty much far from everything in the world (and in the island), and with a "private" beach, they have tons of activities! Watersports, big pool, Marina, etc…

** Location

Listen. If you have a family, kids, or just want to enjoy the hotel, it's perfect. But, otherwise, just don't! This hotel is unbelievable far from anything in the island. At 5:00am, we took 35 minutes to the airport. In St. Maarten!!! For me, it was a nightmare… Drive 30 minutes every time you want to go to the city? When you are in the Caribbean!?

** Check-out

Well.. I must say. If you are lucky enough to stay in a room far away from the front desk (which probably it's going to happen, as the hotel is huge), and have to check-out at 5:00am, get ready to walk a lot! They don't have any bell-boy during the night...

Besides that, the gentleman during the checkout wanted to charge our room rate again, although I've pre-paid it. I showed him my reservation confirmation, which cleared said that it was pre-paid. It wasn't enough. Then I showed him my credit card statement, already paid. Also, it wasn't enough. So, I just told him that I wasn't going to pay again. I said they have my credit card information, and Of course, in case my payment wasn't there, they could easily charge me for that.

** Conclusion

I will never stay here again, for the reasons I said above.

But you might like it! If you don't mind to stay far from the city, and don't have any problems with old rooms, allergy, etc… If you want to enjoy the hotel, have kids, etc.. then you might really like this place.

I also have to say that they sent 2 different "gifts" to my room as an apology, which was very nice of the manager.

Room Tip: If you can afford a suite (which is not much more expensive from the standard rooms), they have a be...
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  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Lucas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-marc J, General Manager at Hotel Riu Palace St Martin, responded to this review, June 24, 2013
Dear LGuterres,
We are disappointed that we were not able to offer you a room that you liked and rest assured that we are thankful that you took the time to share your concerns with us. We discovered that the smell came from an A/C malfunction and the problem has been resolved.
Thank you for your kind comments about our Resort including the restaurant service and the amenities.
Best regards,
Jean-marc Jalbert - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
134 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed June 19, 2013

The Radisson Blu provided a good contrast to the more congested (cruise boat) areas of the island. Although relatively isolated, it is not a very far drive to Grand Case and Marigot to dine and explore. The staff, particularly at the beach bar, went out of their way to be friendly and helpful. We thought we would be bothered by the isolation of the resort, but ended up appreciating and enjoying it. This was my first trip back to St. Martin in many years and we made the right choice of hotel.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-marc J, General Manager at Hotel Riu Palace St Martin, responded to this review, June 24, 2013
Thank you for taking the time to leave a review on TripAdvisor. We are glad that you enjoyed the Resort and our staff!
We hope to see you soon!
Best regards,
Jean-marc Jalbert - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace St Martin

Property: Hotel Riu Palace St Martin
Address: BP 581, Anse Marcel 97056, St. Maarten-St. Martin
Phone Number:
Location: Caribbean > St. Maarten-St. Martin > Saint-Martin > Anse Marcel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Anse Marcel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace St Martin 4*
Number of rooms: 252
Official Description (provided by the hotel):
Discover the Hotel The Hotel Riu Palace St. Martin, situated at the beachfront on the Caribbean island of St. Martin, is the perfect place for a dream vacation and it's ready for you to enjoy all the amenities and services RIU offers to its guests. ... more   less 
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Also Known As:
Radisson Blu Resort, Marina & Spa St. Martin Hotel Anse Marcel
Radisson Blu Resort, Marina And Spa St. Martin
Radisson Anse Marcel
Anse Marcel Radisson
Hotel Riu Palace St Martin St. Maarten-St. Martin/Anse Marcel

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