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“Fab Villa, Great company.”
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2 reviews
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Overview
Villa -
4 Bedrooms, 2 Bathrooms, Sleeps 8
Torrelles de Llobregat, Catalonia

Reviews from our community

Very good - based on 2 reviews
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Reviews from our community

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English first
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English first
SianCO85
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Fab Villa, Great company.”
Reviewed October 6, 2017 for a stay in July 2017

This was a lovely well presented villa with everything we needed. A fab stay and would well recommend.

I would say that while the villa is in among many other villas (i.e. you have neighbors) it is a 5/10min drive from the nearest shop/cafe/bar etc so a car is essential. We were totally happy with being away from any action so found this villa perfect, but if you are wanting to go out for meals this might not be ideal.

The villa was lovely and we really liked the pool area being a little separated - great for the toddler as we could shut it off in the evening. Lots of different spaces to hideaway and lounge about in the sun. Well recommended.

Also the company we booked through - Catalunya Casas were fab and very contactable and approachable and helpful. I would defo use them again.

A few negatives but none deal breakers at all - just things to be aware of:
- despite having paid extra for aircon, only two of the bedrooms were actually are equipped with it, so the others were unbearably hot at night.
- When we were there the outside pizza oven/bbq thing was out of bounds which we didn't know about and was quite annoying, so check in advance.
- The cleaners arrived early on our day of departure and we hadn't finished clearing the rubbish but they wouldn't let us carry even though we had an hour left... so don't leave things to the last hour!
- The transfer that the company organised couldn't find the villa and spent an hour driving around the hills shouting at us in Spanish because we had no directions with us... so take the address and directions yourself and don't rely on them to know where it is (we had the directions they were just in the hire car not the transfer car! whoops)

All in all a lush holiday! Thank you.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 9, 2017
Hola Sian,

Thank you for your comments about your recent stay.. As an agency that specialises in family villa rentals (with gardens and private pools!) in Catalonia (Barcelona, Costa Brava and Costa Dorada) we take your feedback and suggestions very seriously and continually aim to improve our services. We are happy that you found everything you needed in the villa to make your stay as comfortable as possible, and we are thrilled to hear that you enjoyed the peace and tranquillity of this villa, away from the crowds in the cities. We do recommend a car for this property but the region is also well-connected by local buses and trains.


Regarding air conditioning, in the advertisement it states the location of the air conditioning units. Those rooms that do not have air conditioning are supplied with fans.

Depending on the heat and forest fire risk, during some weeks in the summer, the government restricts usage of certain types of barbecues - if this happens, we provide a substitute barbecue which conforms to the local laws. For this reason, the pizza oven that was connected to one of the barbecues was not available; however there was a replacement barbecue allocated for use.

We also apologize that the transfer company could not locate the villa as easily. Some of our villas are located in very rural areas of Catalunya, but we always provide all our guests with the address as well as GPS coordinates, which are useful if you are unable to locate the property. Regardless, our transfer provider should also know in advance where they are going and we will deal with this issue internally with them so it doesn’t happen again.

You are absolutely permitted to occupy the villa until the designated check-out time in your contract, and cleaners arriving early is absolutely not acceptable. Nonetheless, I have investigated this comment with our cleaning company and have been assured that the cleaners most certainly did not want to rush you in anyway - rather they said you did not have to worry about the rubbish and that they would handle it on your behalf as they do with many guests.

Each of our vacation rentals is hand chosen and selected based on strict standards of quality.

We look forward to welcoming you again soon to this beautiful area and to compensate for the inconveniences you experienced, we would be pleased to offer you a 10% discount on your next stay with us!

Kind regards,

The Catalunya Casas Team!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anne S
1 review
Reviewed August 28, 2017 for a stay in August 2017
Google Translation

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 30, 2017
Bonjour Anne, Nous vous remercions pour vos aimables commentaires! Nous sommes une agence qui se spécialise dans la location des villas  (avec jardins et piscines privées) pour des vacances en  familles à Barcelone, Costa Brava et Costa Dorada, en Catalogne. Nous prenons vos commentaires et suggestions très sérieusement et nous visons à améliorer nos services continuellement. Nous sommes heureux que vous ayez apprécié l'emplacement de la villa car elle est très paisible et pittoresque! Nous sommes également heureux que vous soyez satisfait du service à la clientèle de Maria. Nous nous soucions vivement de nos invités pendant qu'ils sont dans nos villas, et nous voulons toujours confirmer qu'ils sont sûrs et confortables.
 
Chacune de nos locations de vacances sont choisis et sélectionnés sur la base des normes strictes de qualité.
 
Nous sommes impatients de vous accueillir bientôt dans cette belle région!
 
Cordialement,
 
L'équipe de Catalunya Casas!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Adults2
Children0
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