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“A Must-stay Hotel in Bangka”

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Novotel Bangka Hotel & Convention Center
Ranked #1 of 7 Hotels in Pangkal Pinang
Certificate of Excellence
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215 reviews from our community

Traveler rating
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    31
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    4
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Any
English first
Singapore, Singapore
Level 6 Contributor
402 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 1,052 helpful votes
Reviewed June 6, 2014 via mobile

Novotel bangka charges 50k (4dollar) for a plastic laundry bag ( not even muslin or spun bag) a seriously plastic bag.

No extra bed for kids or additional one person in room, you need to open another room and you cant have two card keys even when you stay for two person in one room.

none pick up the phone after 10pm.
Breakfast is minimal. The name of Novotel is way too heavy for them. Not even the standard of Novotel, but again its all about the money right?


  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank beautifulmatters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToatEdiWijaya, General Manager at Novotel Bangka Hotel & Convention Center, responded to this review, June 10, 2014
Dear Mr/Mrs. Bongkeh,

May I begin by thanking you for your review on TripAdvisor. Your experience certainly does not in any way represent the quality of standards we strive for, and indeed customarily maintain at Novotel Bangka. It is with sincere regret that we note your dissatisfaction with our service and facilities.

The experience you described causes us deep concern. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

I would like to end by saying that it was a pleasure to serve you at Novotel Bangka and we hope to see you again soon where you can witness the improvements we have made.

Sincerely,


Toat Edi Wijaya
General Manager
ACCOR Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 2, 2014

warm, cozy and have a good food are complete in this hotel. I got picked up service from airport with a nice driver. easy to checked in even I didn't get welcome drink. clean pool refreshing me after whole day trip.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank irfanjasri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToatEdiWijaya, General Manager at Novotel Bangka Hotel & Convention Center, responded to this review, June 10, 2014
Dear Mr. Irfanjasri,

May I begin by thanking you for your review on TripAdvisor. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Novotel Bangka is renowned.
All of us at Novotel Bangka would like to offer our sincere thanks for your delightful review.

We are so happy you enjoyed your stay and look forward to welcoming you back again.

Sincerely,


Toat Edi Wijaya
General Manager
ACCOR Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 6 Contributor
104 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed May 21, 2014

Stay here on 17-18 May 2014, only one night stay. I went to Pangkalpinang for business purposes. And stayed here because its location near the airport.

Room:
Quite big, a Novotel standard room size.
Bed comfort enough, no complaint.
The room facilities also ok, no complaint.
No noisy sounds that distract my sleep.
The room clean and brights, a Novotel standard quality for rooms.

Bathroom:
I LOVE this hotel bathroom! Its quite big for space, and they make difference side for toilet and for the shower area. And in the middle is the sink + mirror area. Love it and no complaint!
Towels also clean and nice.

Hotels facilities:
Its ok, for, seems like other Novotel Hotels. Have swimming pool (two swimming pools - kids and adult). Have the gym center and also sauna.Located on the 3rd floor of this hotel.
But I didn't have time to swim or went to the gym at that time.

Breakfast:
OK. Varieties of food Ok. Taste of Food OK.
No complaint!

Hotel's Staff's Services:
For the check in procedures, its quite need much time to do the check in, not that fast procedures, but its ok.
The staff's ok, friendly enough.

Location:
Its location near the Depati Amir Airport, only 5 minutes by car to reach the airport. Which is good!
But there's nothing around the hotel, no food area/food center and no public places around hotel, except Giant/Hypermart store. So if you get hungry at night, you only can count on their room service,but taste OK.

Cons:
When I stayed, there many times electricity down/off. And took about 3 minutes with no lights and electricity. I think for hotel with this class, they should manage it well. How to solve the problem.

Pros:
What I LOVE about this hotel, I asked the receptionist whether I can have the late check out or not, I asked to check out at 3pm, so I can go directly to the airport, and they allowed us for the late check out. Thanks for your help on this matter!

At the end, if I go to Bangka again in the future, yes maybe I can stay at Novotel again.
I think this hotel is the best hotel in Bangka/Pangkalpinang area.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BarneyAlexander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToatEdiWijaya, General Manager at Novotel Bangka Hotel & Convention Center, responded to this review, May 22, 2014
Dear Mr. Barney Alexander

We very much appreciate your comments regarding your stay at the Novotel Bangka Golf & Convention Center. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Toat Edy Wijaya
General Manager
ACCOR Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogor, Indonesia
Level 5 Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 26, 2014

We just coming back from Bangka and we stayed at Novotel Bangka at the last day. We love it, the staff are very helpfull and friendly.And the breakfast is good and have many choices, such as rice,bread, salad or cereal
the room is clean and nice, the bed is comfortable, we sleep with not a sound but the bathroom has a few thing that we have to take some attention if you going to stayed with family..it has a big glass window that we can see directly from bed and there are no doorkey..
But we think we will stay here again if coming back

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank m4r14_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToatEdiWijaya, General Manager at Novotel Bangka Hotel & Convention Center, responded to this review, February 6, 2014
Dear Mr/Mrs. m4r14_10

We very much appreciate your comments regarding your stay at the Novotel Bangka Golf & Convention Center. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Toat Edy Wijaya
General Manager
ACCOR Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangka Hotel & Convention Center

Property: Novotel Bangka Hotel & Convention Center
Address: Jl. Soekarno Hatta, Pangkal Pinang, Bangka Island 33136, Indonesia
Location: Indonesia > Sumatra > Bangka Belitung Islands > Bangka Island > Pangkal Pinang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Pangkal Pinang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bangka Hotel & Convention Center 4*
Number of rooms: 222
Official Description (provided by the hotel):
The hotel is strategically located in Pangkalpinang within the beautiful Island of Bangka Belitung. Only six minutes' drive from Depati Amir Airport and a short drive to the tropical and white sandy beach of Pasir Padi. The stylish Novotel Bangka Hotel & Convention Centre offers a truly comfortable and modern stay with 222 spacious guest rooms, 1800 sqm Grand Ballroom for wedding and conferencing along with well-equipped meeting rooms and contemporary facilities including restaurant, bar, karaoke, fitness centre, swimming pool, kids club, indoor Jacuzzi, spa and sauna. ... more   less 
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Also Known As:
Novotel Bangka Hotel & Convention Center Bangka Island/Pangkal Pinang

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