Decided to get away for a night with our boys. We got an Executive Spa suite which had a fold out sofa bed for the kids at $150 inc breakfast. Unfortunately the good deal wasn't so good due to having very little sleep. We were all woken at 4am by an intoxicated guest trying to get into our room. We tried calling reception to no avail, then the same man came back again about 20 minutes later and tried again, finally reception answered and got him sorted. With us all wide awake it took awhile to get back to sleep. (The kids were hyped up from being scared by the banging on the door).
We had an 11am checkout (being a Sunday morning) and we were all woken once again at 8am by Housekeeping asking when were we checking out! Never have we had this happen before during our travels. Obviously no communication between reception and housekeeping.
Sent two feedback email comments to the hotel group and have had no response. The breakfast was nice and location good but would have had a better night at home.
- Official Description (provided by the hotel):
- Mantra Parramatta comprises of spacious studios, one bedroom apartments and Spa Rooms all with premium facilities such as individually controlled air conditioning, broadband internet, cable TV, in-house movies, kitchenette and laundry facilities (apartments only), private balcony (apartments only), in-room safe, mini bar, tea and coffee making facilities. Mantra Parramatta caters to business and leisure travellers who demand and expect quality, comfort and premium facilities. With 24 hour reception, a foreign exchange desk, concierge and leisure facilities including a outdoor pool, spa, gym, sauna, Turkish bath, under cover parking charged at $15 per day (subject to availability), ironing facilities, data port, room service, guest laundry and restaurant and bar. Mantra Parramatta also offers guests the convenience of dining in style at the Social House Dining & Bar. ... more less
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- Also Known As:
- Mantra Parramatta Hotel Parramatta
- Mantra Hotel Parramatta