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PARKROYAL Parramatta
Ranked #4 of 12 Hotels in Parramatta
Certificate of Excellence
Reviewed July 13, 2014

Friendly staff and close to everything. The in-house bar and restaurant were lovely and nicely decorated. I have stayed here a couple of times now and will most definitely be back in the near future. :-)

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Pan Pacific Hotels Group
Thank Renee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this reviewResponded July 14, 2014

Dear Renee A,

Thank you for your feedback following your recent stay - I will certainly pass on your positive comments to the team. I was pleased to read you enjoyed the restaurant and bar and that the refurbishment decor is to your liking.
Once again, thank you for your comments and we look forward to welcoming you back in the near future.

Warm regards
Michael Johnson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (917)
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643 - 649 of 917 reviews

Reviewed July 11, 2014

Stayed here for three nights ( on business); excellent room, good facilities; slight problem with the TV and housekeeping attended promptly with replacement remote control to sort the problem. Table 30 - the in house restaurant was used by my group on the first night - excellent menu, not cheap but very good food, wine list and service.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Service
Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this reviewResponded July 14, 2014

Dear Stephen W,

Thank you for taking the time to share your experiences following your recent trip to Parramatta. I was pleased to read you enjoyed the hotel and our dining facilities. Our location is also ideal for entertaining in the many restaurants and bars of Parramatta. Once again, thank you for your positive comments and we look forward to welcoming you back to the hotel in the near future.
Warm regards
Michael Johnson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

Spent a Saturday night here visiting for one night for a friends birthday. Check in went smoothly. I had booked a king bed room as there weren’t any twins when I made the booking. I asked if they had any at check in as I was sharing the room with a friend. They didn’t but offered to get housekeeping to come and separate the king into two king singles. This was done within an hour of me being in the room and was done quickly while I was there. The room was very spacious and clean. Bathroom immaculate and was able to have a nice hot shower the next morning with great water pressure. I cant say the same for all hotels I have stayed in so I loved it. I can be very picky yet I couldn’t find any fault with this hotel. Had a great stay and will return.

  • Stayed: July 2014, traveled with friends
    • Sleep Quality
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1  Thank Firefly_Nelie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this reviewResponded July 29, 2014

Dear Firefly_Nelie,
We are pleased your request of having the beds split in your room was dealt with promptly and efficiently. Thank you for choosing to stay with us with your friend and appreciate your feedback.
Kind Regards,
Michael Johnson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

Recently stayed on business - clean, comfortable and service was second to none. Check-in was seamless and extremely professional - Vicky explained the hotels amenities, in-house entertainment and happily suggested local eateries when we asked for recommendations - she gave us a map and detailed everything - very professional! , she also booked our cab for the next morning. Breakfasts were excellent,the rooms were clean and very quiet. Check out was easy also - would have no hesitations in referring business to this hotel and would stay again when back in Sydney.Thanks for a great stay.

Room Tip: Become a GHA member before you get there and enjoy the wonderful benefits across this hotel and part...
  • Stayed: June 2014, traveled on business
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1  Thank Petrel08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, Manager at PARKROYAL Parramatta, responded to this reviewResponded July 29, 2014

Dear Petrel08,
Thank you for your excellent review and feedback on your stay, particularly the service received from our team. We are so thrilled that from start to finish you enjoyed every aspect of your stay and we look forward to seeing you again in the near future.
Kind Regards,
Michael Johnson
General Manager

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Reviewed June 30, 2014

This hotel is your standard good business hotel and I would definitely stay here again. It is in an excellent Parramatta location with short walk to local buisnesses/offices as well as dining precinct. My room had river views and had been tastefully refurnished. I also included an included iPhone 5 dock which was appreciated.

The king bed was comfortable and room includes mini bar, robes, slippers etc as well as a desk for working. Breakfast was included in my deal and included eggs benedict made on order at the egg station which was very nice. There is a seafood buffet saturday night but i didn't get to try that. Staff were lovely and efficient with all wake up calls and taxis arriving as scheduled.

The only downside is there is no bath and the bathroom amenities are average. Wifi with limited mb (100 i think) is included but normal access is at additional charge.

Room Tip: Request room with river views
  • Stayed: June 2014, traveled on business
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Thank TravellingAussieD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this reviewResponded September 4, 2014

Dear TravellingAussieD,
Thanks you for your review and choosing to stay at PARKROYAL Parramatta. We are thrilled you enjoyed your stay with us in every aspect from the friendly staff to the facilities at the hotel. We do have rooms with baths available and encourage you to request one of these rooms when you next stay with us, which we hope is soon.
Kind Regards,
Michael Johnson
General Manager

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Reviewed June 17, 2014

Free wifi included when you join the GH club for free! Stayed over the long weekend, very comfy beds, even the pullout! We upgraded to a corner room for a bit more space really worthwhile! Close to everything, with a free bus at the door. Small bathroom, small bench space and no bath, but very clean and functional. House staff are genuinely friendly and helpful. We included the excellent buffet breakfast with custom made coffee, Eggs Benedict or any other type you like, perfect!!

  • Stayed: June 2014
    • Value
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1  Thank Ric G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this reviewResponded September 4, 2014

Dear Ric G,
We appreciate that you chose to stay with us for your visit on the June Long Weekend. Thank you for your excellent feedback on the staff, rooms and cleanliness and we look forward to seeing you return to PARKROYAL Parramatta again in the near future.
Kind Regards,
Michael Johnson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2014

This hotel was amazing…. staff, outstanding! Even with an error on my food order, came the right steak cooked to perfection, and not only was this 'written off' but so too my dessert and glass of wine, with a very genuine apology. It was so refreshing, and I would recommend it to everyone doing business or travelling to the west of Sydney where the CBD options are not appropriate.

  • Stayed: June 2014, traveled on business
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1  Thank Elizabeth2710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this reviewResponded September 4, 2014

Dear Elizabeth2710,
We are thrilled the memorable experience during your stay with us was the friendly team providing genuine, professional service. Thank you for your review and feedback. We appreciate you recommending PARKROYAL Parramatta to friends and colleagues when they are travelling to the area and look forward to welcoming you back again soon.
Kind Regards,
Michael Johnson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Parramatta

Address: 30 Phillip St, Parramatta, New South Wales 2150, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Parramatta
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Parramatta
#4 Luxury Hotel in Parramatta
Price Range: $119 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — PARKROYAL Parramatta 4.5*
Number of rooms: 286
Official Description (provided by the hotel):
Located on the bank of the Parramatta River, in the centre of Parramatta’s bustling business district and premium entertainment belt, PARKROYAL Parramatta offers the best of both worlds. Set in a prime location, the hotel can facilitate all your corporate needs, whilst offering a sanctuary to escape to at the close of business. When you do have time to mix business and leisure, our warm and friendly PARKROYAL people will happily share their priceless local insights on great dinning, theatre and sporting venues in Parramatta. Facilities: The hotel offers premium facilities, including an out-door swimming pool, complimentary access to Gold’s gym and a variety of rooms and suites, ranging from our standard rooms to our exclusive presidential suites. When it’s time to wine and dine, we have our own bar and restaurant, BAR:30 and TABLE:30. BAR:30 offers an extensive range of cocktails and tapas selections. TABLE:30, specialises in Modern Australian Cuisine and boasts a menu of innovative dishes created from local Australian produce. Both dining areas offer a relaxed, vibrant atmosphere complemented by excellent, efficient service from our PARKROYAL people. ... more   less 
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Also Known As:
Parkroyal Parramatta Hotel Parramatta

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