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“Great location, great breakfast, booking error”

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PARKROYAL Parramatta
Ranked #3 of 12 Hotels in Parramatta
Certificate of Excellence
Snowy Mountains, Australia
Level Contributor
79 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great location, great breakfast, booking error”
Reviewed May 3, 2014 via mobile

This is a great location, we were there for the Children's Hospital at Westmead, so it was an easy drive and things to do the day before. Shopping/ restaurants.
We used Wotif.com to book, stating there would be 3 guests, 2 adults and 1 child. When booking in I was informed that there was no configuration that I had requested. We were offered a roll-away, I said yes. When asked what our visit was for, I stated going to Children's Hospital, I was then offered a corner room on 11th floor. This was great except we had to pay $30 for extra bed. We had already booked for 3.
Overall this is a great hotel.

Stayed April 2014, traveled with family
Helpful?
1 Thank Shan-Gedro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, May 11, 2014
Dear Shan-Gedro,

Thank you for your email. We appreciate you taking the time to provide us with feedback of your recent experience. We are pleased that you enjoyed your stay and that you were able to take advantage of our close proximity to Westmead Hospital. We are happy that our team were able to assist you with fixing the problem of the reservation being made for 2 guests instead of three and you were able enjoy your stay comfortably.

We look forward to the opportunity to welcome you back in the near future.

Warm Regards,

Michael Johnson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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851 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (186)
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English first
Wodonga, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 22, 2014

We often travel, and Sydney is a regular destination.
This time a visit for the Royal Easter Show. We spent 3 nights at Parkroyal Parramatta.
On arrival, very friendly staff quickly had us organised and checked in.
The Room was on the 8th floor, and very, very comfortable.
Restaurants and Cafes were practically next door, but Table 30 (Inhouse) was a great choice.
The Breakfast was excellent with a wide variety of freshly cooked foods, or cereal and a nice selection of fresh fruits and juices.
Bar30 was also excellent, and we spent an evening catching up with friends in a very nice environment with some live music pleasantly playing in the background.
A very nice Motel, located only a 5 min stroll to the train station or Ferry.

I feel that the difference between a good Motel, and a Great Motel, is the staff.
Parkroyal Parramatta Staff get a 10 out 10 from us. So professional, courteous, friendly and ready to help. They were always smiling and happy, which makes a great start to each day.
I will be staying there again.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tony A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, April 27, 2014
Dear Tony A,

Thank you for taking the time to review your recent stay at PARKROYAL Parramatta. We truly appreciate your wonderful review and are pleased that our PARKROYAL team made you feel welcome during your stay.

We are happy that you were able to take advantage of our central location in Parramatta and were able to explore the restaurants, bars and shops which are on offer. We are pleased that you were able to indulge in our breakfast buffet at TABLE: 30.

We look forward to the opportunity to welcome you back in the near future.

Warm Regards,

Michael Johnson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 20, 2014

Made very welcome, tidy room, excellent breakfast and also great position for getting around. We were on the top floor and had views towards Parramatta Park and the Parramatta River. Hotel is in the restaurant area so there are plenty of choices for food as well as the hotel dining room.

A very pleasant stay.

Room Tip: Check their site and they sometimes have low cost upgrades and try and get on the upper floors. You...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WantirnaWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, April 27, 2014
Dear WantirnaWanderer,

Thank you for taking the time to review your recent experience at PARKROYAL Parramatta. We truly appreciate when guests provide us feedback of their experience and our team were delighted that you enjoyed your stay.

We look forward to the opportunity to welcome you back in the near future.

Warm Regards,

Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 6, 2014

I am a regular 'visitor' to the beautiful Parramatta through my work and this hotel is fantastic. The staff, whether front desk, housekeeping, room service or the restaurant, all ensure you feel as welcome as if you were at home.
The buffet breakfast and fresh juice machine are an ideal way to start the day and the chef always takes pride in the dishes he cooks fresh on request.
The new dinner menu has some absolute delights on it and I am eager to make my way through it.
For those who love to exercise they have a great deal with Golds Gym which is a very short walk down the road providing some first class equipment for use in a safe and secure environment and if you aren't a gym junkie the picturesque Parramatta Park is just down the road and is a great place for a walk or run (so is the river for that matter).

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, April 12, 2014
Dear Keith B,

Thank you for your wonderful review. We truly appreciate your feedback and are delighted that you make PARKROYAL Parramatta your home away from home when you are in Parramatta. We hope you have joined our loyalty program GHA Discovery so you can take advantage of the rewards when you are staying with us.

We look forward to the opportunity to welcome you back into our PARKROYAL home in the near future.

Warm Regards,
Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
65 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 6, 2014

Just a night in Parramatta to watch the league.
Great location, a walk to the river to have a drink in Port Bar and then short walk back to change for footy. Walk to Pirtek Stadium, and then a walk back via the church street restaurants, we ate at Sabu Japanese - but its not on Trip Advisor yet? It was excellent.

There was no concierge at any point in our stay at the Park Royal. So a little parking confusion - by us. Sadly the Park Royal didn't provide a express check out form - so the checkout in the morning was painful. We asked and the staff indicated 'You need to ask for Express Checkout as an option". Really...!! Wouldn't it make your life and ours much easier at checkout peak time??
I recommend they offer express checkout for all. But then I'm not in the game and there may be a good reason not too.

Terrific spot otherwise.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GourmetStyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, April 12, 2014
Dear GourmetStyle,

Thank you for taking the time to review your recent PARKROYAL experience. Our team are delighted that you enjoyed your experience with us and were able to take advantage of our central location in Parramatta.

While we do not always have a concierge in the lobby, our Guest Services Agents on the front desk are all trained and ready to assist with any guest requests that may be required. On your next stay, please see the front desk or any of the PARKROYAL team and I am sure they will be able to assist you.

We look forward to the opportunity to welcome you back in the near future.

Warm Regards,

Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 4, 2014 via mobile

We often stay at the Parkroyal Parramatta and have done for many years. We always travel as a family and the facilities are always suited to our needs. The buffet breakfast is always presented fresh and restaurant staff are ready to assist you with your requirements. The staff are very helpful and generous and show a great deal of professionalism. They are very helpful with assisting us from booking our getaway to directions or even offering further packages whilst we're traveling. Located 1 minute from the award winning restaurants in Church St, this hotel has so much on offer. Only a 5 minute walk to the Parramatta ferry service and a 10 minute walk to Westfield shopping Centre. As we we have booked in on many occasions, the staff now recognise us on arrival and always welcome us back everytime.

Stayed March 2014, traveled with family
Helpful?
2 Thank Craig R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, April 12, 2014
Dear Craig R,

Thank you for your wonderful review. We appreciate guests taking the time to provide us with feedback of their experiences with us, especially our loyal regular guests who stay with us repeatedly.

Our team are delighted that you choose to make PARKROYAL Parramatta your home away from home when you are in Parramatta and our PARKROYAL team make you feel part of our PARKROYAL family each time you stay.

We look forward to welcoming you back again soon. Have a wonderful Easter & ANZAC break.

Warm Regards,
Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Macquarie, Australia
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed April 2, 2014

Everything was great very frenidly and helpful staff the room was perfect we were only there for the one night (to see Mrs Browns Boys) but the hotel made things like getting around so much easier and the free bus right out the front made getting around for the shopping ( which my partner loved) so much easier.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Allen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, April 12, 2014
Dear Allen M,

Thank you for taking the time to review your recent stay at PARKROYAL Parramatta. Our team are delighted that you enjoyed your stay and were able to take advantage of our central location and easy access to Olympic Park. We trust you enjoyed Mrs Browns Boys, a number of our guests said it was a fabulous show.

We look forward to the opportunity to welcome you back to the PARKROYAL Parramatta in the near future.

Warm Regards,
Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Parramatta

Property: PARKROYAL Parramatta
Address: 30 Phillip St, Parramatta, New South Wales 2150, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Parramatta
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Parramatta
#3 Luxury Hotel in Parramatta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — PARKROYAL Parramatta 4.5*
Number of rooms: 196
Official Description (provided by the hotel):
Located on the bank of the Parramatta River, in the centre of Parramatta’s bustling business district and premium entertainment belt, PARKROYAL Parramatta offers the best of both worlds. Set in a prime location, the hotel can facilitate all your corporate needs, whilst offering a sanctuary to escape to at the close of business. When you do have time to mix business and leisure, our warm and friendly PARKROYAL people will happily share their priceless local insights on great dinning, theatre and sporting venues in Parramatta. Facilities: The hotel offers premium facilities, including an out-door swimming pool, complimentary access to Gold’s gym and a variety of rooms and suites, ranging from our standard rooms to our exclusive presidential suites. When it’s time to wine and dine, we have our own bar and restaurant, BAR:30 and TABLE:30. BAR:30 offers an extensive range of cocktails and tapas selections. TABLE:30, specialises in Modern Australian Cuisine and boasts a menu of innovative dishes created from local Australian produce. Both dining areas offer a relaxed, vibrant atmosphere complemented by excellent, efficient service from our PARKROYAL people. ... more   less 
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Also Known As:
Parkroyal Parramatta Hotel Parramatta

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