We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good hotel in weird neighbourhood”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
PARKROYAL Parramatta
Ranked #4 of 12 Hotels in Parramatta
Certificate of Excellence
Lahti, Finland
Level 5 Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Good hotel in weird neighbourhood”
Reviewed January 2, 2014

Good, clean, modern hotel with nice staff. Vicky was so lovely and helpful at the reception! Room quite small but cleam and had everything we needed. Location is excellent if you want to stay in Parramatta. Nice restaurants nearby. Pool is quite moderate.

Helpful?
Thank MrsMasalin
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, January 5, 2014
Dear MrsMasalin,

Thank you for your lovely review. We are happy that you enjoyed your experience with us and were able to explore Parramatta. Vicky is our Assistant Front Office Manager and we are truly lucky to have her leading our Front Office team.

We look forward to the opportunity to welcome you back in the near future.

Warm Regards,
Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Write a Review

888 reviews from our community

Traveler rating
    385
    356
    96
    26
    25
See reviews for
156
322
41
280
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (197)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Swedish first
  • Any
English first
Forster, Australia
Level 6 Contributor
124 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 29, 2013

I love staying at the Parkroyal at Parramatta the staff are always friendly and helpful and go the extra mile. I am also a member of GHA and get treated like a king.
All major restaurants are within walking distance if you don't want to dine in. The breakfast buffet is one of the best with a large selection and always fresh.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tiga01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, December 30, 2013
Dear tiga01,

Thank you for your delightful review. We truly appreciate when guests take the time to review their experience with us.

We are pleased that you are a member of GHA Discovery and are receiving your benefits during your stay. We hope you have had the opportunity to redeem a Local Experience.

We look forward to welcoming you back into our PARKROYAL Parramatta home in 2014!

Warm Regards,

Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bathurst, New South Wales, Australia
Level 5 Contributor
56 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 29, 2013

My family and I stay at the Parkroyal whenever we are going to Sydney. We stay here throughout the NRL football season and the staff are fantastic all knowing us by name. The weekend fuel package is great value for money. Would not stay anywhere else.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Belinda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, December 29, 2013
Dear Belinda S,

Thank you for your wonderful review. We are delighted that you are one of our loyal PARKROYAL guests and our team enjoy welcoming you back on each of your stays!

We look forward to welcoming you back into our PARKROYAL Parramatta home in 2014.

Happy New Year!

Warm Regards,

Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
6 reviews
3 hotel reviews
Reviewed December 28, 2013

Stayed here a couple months ago on business and let me just say loved the room, layout was slightly bigger than other hotels I've been in which was great. Super friendly staff upon check in with a can do attitude.

The lobby is massive, the bar (didn't get a chance to experience it but looked alright) as for the restaurant could make it bigger and make the breakfast a little cheaper as I've stayed at the Novotel a couple of times which only cost $19-$28 for full Buffet.

Overall I'll give 4 stars and do recommend staying here. :)

Room Tip: Get a high floor + go early for breakfast
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonolol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, December 29, 2013
Dear Jonolol,

Thank you for your wonderful review. We are pleased that you enjoyed your stay with us and our PARKROYAL Associates provided you with a warm welcome that we pride ourselves on.

Our breakfast buffet is $30.00 for a full buffet and $22.00 for a continental buffet, however when you stay next please ask our front team about pre booking breakfast and getting the full buffet breakfast at the price of the continental buffet!

We wish you a safe and enjoyable New Year and look forward to welcoming you back in 2014!

Warm Regards,
Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 5 Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed December 21, 2013

the hotel is very well located in Paramatta. it is next to the main dinining and shopping street in paramatta . the shopping mall is not far away. and lastly the train station is underneath the shopping mall.

which makes it a convenient hub for afterwork dining, and also for getting into Sydney.

but the extras in the hotel doesnt come cheap .
want a late checkout - its Aud $30 for every hour after 12
want parking - its A$19.50 for overnight parking
breakfast - well that will set you back $30 each day and it was just run of the mill, breakfast buffet.
want wi fi - well that s $9-90 per hour or $25 for the day.

i dont think the price per night was cheap as well. around the Aud $240 per night . you would have thought such a hefty room rate would come with more freebies but sadly no. They are out to squeeze you for every cent. :)

the staff were friendly and helpful. and generous with kindly advice.

Room Tip: Do avoid the rooms at the very end of the hotel( away from the main entrance. a building was torn d...
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fly_a_lot888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, December 29, 2013
Dear fly_a_lot888,

Thank you for providing feedback of your recent PARKROYAL Parramatta experience. We truly appreciate feedback from guests and were happy to hear that you were able to explore and enjoy the local Parramatta district.

As with many hotels depending on the hotel package you book there are different inclusions and if guests book a room only rate, additional costs can occur. We do offer many packages some of which include car parking and breakfast. Our guests can choose to join our loyalty program GHA Discovery which provides members with complimentary internet, bottled water and a newspaper. Please ask our team about these packages and GHA Discovery membership for your next stay and we would be happy to assist.

We wish you a Happy New Year and look forward to the opportunity to welcome you back in 2014.

Warm Regards,
Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 18, 2013

We stayed here for three nights. The location was great and there we plenty of restaurants within walking distance. The room was comfortable although a little dim. Could do with a few more lights. The staff at reception was excellent and professional. Buffet breakfast was great in terms of variety and quality. The only downside to our stay was the general cleanliness of our room. The tables and shelf were dusty and I noticed that the water jug had coffee stains. Two out of three bath towels had hair in them. I declined to use them for obvious reasons and left them in the bathtub for housekeeping to have them replaced in the morning. What was odd was that I found similar hair in the "new" towels in the evening. It made me wonder if housekeeping simply folded the towels back on the rack! Would have given five stars if not for the issue with cleanliness. Overall, we had an enjoyable stay at Parkroyal and would not hesitate to stay here again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shouen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, December 29, 2013
Dear Shouen,

Thank you for taking providing us with feedback on your recent experience. We truly appreciate feedback from our guests we are happy that you enjoyed your experience with us. We were concerned to read of the cleanliness issues in the guest room and will ensure that we share this with our housekeeping team as this is not indicative our high PARKROYAL standards that we pride ourselves on.

We look forward to the opportunity to welcome you back when you are next in Parramatta.

Warm Regards,
Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 6 Contributor
142 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed December 14, 2013

We stayed here for one night as we were going to a concert. Our room wasn't ready by the time we checked in but that was ok. Our room was clean and comfortable and pleasant decor. (Only little thing I must admit was the tables were quite dusty, perhaps missed to getting our room ready for us).

This hotel is in a great location, close to lots of restaurants and cafes and close to the train station that we used to go to a concert.

The breakfast in the morning was surprisingly very nice. Having travelled a lot we usually expect buffets to be quite average. This buffet we found had lots of variety, nice fresh food, a fabulous do-it-yourself juicer and food actually was quite tasty.

The only thing that would make this place better is free wifi. A room away from the noisy street is a good choice. I would choose to stay here again next time we are up for a concert.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Butterflygirl54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, December 17, 2013
Dear Butterflygirl54,

Thank you for your review. I was pleased to hear you enjoyed the hotel and that the breakfast was one of the better ones you have experienced. We do put on an extensive selection and with our omelette chef cooking to order makes our breakfast offering special.

Once again, thank you for your review and we look forward to welcoming you back in the future.

Kind regards
Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Parramatta hotels
0.0 mi away
Meriton Suites Church Street, Parramatta
0.5 mi away
Mantra Parramatta
Mantra Parramatta
#5 of 12 in Parramatta
1,294 reviews
1.0 mi away
Mercure Sydney Parramatta
Show Prices
Show Prices
Show Prices
0.1 mi away
Novotel Sydney Parramatta
Novotel Sydney Parramatta
#7 of 12 in Parramatta
962 reviews
0.6 mi away
Holiday Inn Parramatta
Holiday Inn Parramatta
#8 of 12 in Parramatta
404 reviews
1.2 mi away
Rydges Parramatta
Rydges Parramatta
#3 of 4 in Rosehill
597 reviews
Show Prices
Show Prices
Show Prices

Been to PARKROYAL Parramatta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about PARKROYAL Parramatta

Property: PARKROYAL Parramatta
Address: 30 Phillip St, Parramatta, New South Wales 2150, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Parramatta
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Parramatta
#4 Luxury Hotel in Parramatta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — PARKROYAL Parramatta 4.5*
Number of rooms: 196
Official Description (provided by the hotel):
Located on the bank of the Parramatta River, in the centre of Parramatta’s bustling business district and premium entertainment belt, PARKROYAL Parramatta offers the best of both worlds. Set in a prime location, the hotel can facilitate all your corporate needs, whilst offering a sanctuary to escape to at the close of business. When you do have time to mix business and leisure, our warm and friendly PARKROYAL people will happily share their priceless local insights on great dinning, theatre and sporting venues in Parramatta. Facilities: The hotel offers premium facilities, including an out-door swimming pool, complimentary access to Gold’s gym and a variety of rooms and suites, ranging from our standard rooms to our exclusive presidential suites. When it’s time to wine and dine, we have our own bar and restaurant, BAR:30 and TABLE:30. BAR:30 offers an extensive range of cocktails and tapas selections. TABLE:30, specialises in Modern Australian Cuisine and boasts a menu of innovative dishes created from local Australian produce. Both dining areas offer a relaxed, vibrant atmosphere complemented by excellent, efficient service from our PARKROYAL people. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Pan Pacific Hotels Group, Hotels.com, Priceline, Expedia, Orbitz, Travelocity, Booking.com, Cancelon, TripOnline SA, Hotwire, Cheap Tickets, HotelQuickly and Evoline ltd so you can book your PARKROYAL Parramatta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Parkroyal Parramatta Hotel Parramatta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing