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“3 night stay - Parramatta Parkroyal”

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PARKROYAL Parramatta
Ranked #4 of 12 Hotels in Parramatta
Certificate of Excellence
Reviewed January 23, 2013

I had booked a queen bed room and arrived at nearly 3.00pm. There was no queen bed room that had been cleaned yet! I was placed in a twin double bed room.

The room itself was very nice & clean. Spacious and good facilities. However:

* for a hotel of this standard, you expect better toilet paper. It was of very inferior quality - about the standard of older shopping centres

* the tea sachets were not re-filled at all.

* instructions relating to room facilities were minimal. I had to call down to find out about internet & car parking.

  • Stayed: January 2013, traveled solo
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Thank Andy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daviddonald, General Manager at PARKROYAL Parramatta, responded to this reviewResponded January 30, 2013

Dear Andy W,

I appreciate your candid feedback following your recent stay at the hotel. I have taken the points you raised on-board and will review with the leadership team to ensure we meet your expectations on any return stay. We are in the process of reviewing the traditional 'compendium' style hotel information, how it is presented, and through what means (hardcopy vs TV menu selections). The team and I value any feedback received, and welcome the opportunity to improve.

Thank you again for your review.

David Donald
General Manager

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871 - 877 of 1,003 reviews

Reviewed January 19, 2013

Recently modernised this is a high standard hotel with good amenities and staff. Join their loyalty club for free wifi and water in rooms. Car park is under hotel and is not 2 expensive at $20 per day.
Did not eat in hotel ate in two local restaurants around the corner see other reviews. Happy to recommend.

Room Tip: Try back quieter but view is of car park.
See more room tips
  • Stayed: January 2013, traveled as a couple
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Thank Centrehouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daviddonald, General Manager at PARKROYAL Parramatta, responded to this reviewResponded January 20, 2013

Dear Centrehouse,

I am pleased you enjoyed the location of the hotel, and the many restaurants and cafes located on our doorstep. Significant investment has been made to the property in 2011 and 2012 with the view of positioning the hotel as preferred place to stay when visiting Parramatta, and we continue to look at where we can add value to the customer experience through product and service enhancements.

Thankyou for taking the time to share your experience.

David Donald
General Manager

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Reviewed January 16, 2013

I stay here fairly often for work (4-5 times a year) and really appreciate the location. I love to jog along river (which has free wifi along the banks). There are many restaurants in the area as well as Westfield 600 m away for lots of shopping.

The rooms are good, very quiet, great airconditioning (I was there when it was 45 degrees). The restaurant and bar in site are really good as well. I really appreciate that the Restaurant allows me and my work associates to split a bill. We all have different expense accounts and this really makes it easier. Members also get free wifi

Check in is always a lot slower than I would like at the end of a long day but is made easier now that I am a member.

Clean rooms
Fast lifts
Good food
Great location
Daily Newspaper delivered (my choice)
Great buffet breakfast

  • Stayed: January 2013, traveled on business
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Thank CultOfOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daviddonald, General Manager at PARKROYAL Parramatta, responded to this reviewResponded January 20, 2013

Dear Cultofone,

It is always good to hear from our regular customers, thank you for choosing the hotel for your business needs. The complimentary internet available to customers has been a welcomed benefit, particularly by our corporate clients as they use the relaxed restaurant and bar environment to conduct business activity. The team and I look forward to welcoming you back in 2013!

Regards

David Donald
General Manager

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Reviewed January 12, 2013 via mobile

Very comfortable room, including current Cosmo mag & plunger coffee! Great buffet breakfast, complete with make-your-own fresh juice & omelettes cooked to order! Great value deals to be found on Wotif & Lastminute including parking, late checkout, breakfast & fuel cards!

  • Stayed: January 2013
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Thank racy_jacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daviddonald, General Manager at PARKROYAL Parramatta, responded to this reviewResponded January 16, 2013

Dear Racy_jacy,

It is the smaller detail that leaves our customers with fond memories of the hotel. I am pleased we were able to add to your experience with some of our home away from home in-room options. I can gather from your comments that you took advantage of one of our popular packages, they continue to be popular at this time of year. Keep revisiting our package selection, as they change according to seasons and upcoming special events within the Parramatta area.

Thankyou

David Donald
General Manager

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Reviewed January 12, 2013

We stayed here for one night during Christmas holiday. Before our stay at Parkroyal Parramatta, we also stayed one night at Hilton Sydney. I really liked Parkroyal Parramatta alot more than Hilton. The room size for both hotels seem to be quoted the same, but Parkroyal Parramatta seem alot more spacious. The location is convenient to all the eateries - just around the corner is the famous 'Church St'. We hotel rate we had was the 'fuel package' which included complimentary car parking, breakfast, and a $25 Caltex card - it was great value for money!

Also, don't forget to join the GHA Discovery membership. It's free to join and you get unlimited Internet access, which was great for us.

The only negative I can say about the hotel is that the window was very dirty. So I drew the curtains just so I don't see the dirty window. I'm not sure why the housekeeping never picked that up. I know the view (from the room we were staying) wasn't great, but the windows should still be kept clean.

Overall, we enjoyed our stay very much.

  • Stayed: December 2012, traveled as a couple
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Thank Ali T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daviddonald, General Manager at PARKROYAL Parramatta, responded to this reviewResponded January 20, 2013

Dear Ali T,

Thank you for sharing you experience following your recent stay at PARKROYAL Parramatta. It is particularly pleasing to read your comments comparing our product and service to that of 5 star hotels in Sydney CBD. The team and I have focussed on creating a superior product and service offering whilst staying in Western Sydney, and always looking at the value proposition within the local market. I see you took advantage of one of our many packages, next time you visit the area check our selection again as we try to keep these relevant to events in the local area and seasons.

Again thankyou for you feedback.

David Donald
General Manager

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Reviewed January 7, 2013

Hotel is located about 10 mins walk from Parramatta train station and about 5 mins walk from the Ferry terminal.
Rooms are comfortable and clean. We stayed 4 nights and loved it. It takes about 25 mins by train to get to Central Sydney by train and about 45 mins by ferry.
Nearby are some lovely Italian restaurants which had great food.
Would definitely go back.

  • Stayed: December 2012, traveled as a couple
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Thank peter_mm_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daviddonald, General Manager at PARKROYAL Parramatta, responded to this reviewResponded January 16, 2013

Dear Peter_mm_10,

It is always good to receive feedback from our international travellers that visit Parramatta. Your comments on the ease of public transport options are shared by many reviewers - and certainly a value add when choosing to stay at PARKROYAL Parramatta. I see you also discovered the delights of Church Street, otherwise known as 'EatStreet' with its selection of restaurants and cafes. Due to the restaurant strip being right on our doorstep this option is a very popular choice for our customers. If you return, why not try a cocktail from the hotels BAR:30 before or after your dinner!

Thankyou for you positive feedback.

Regards

David Donald
General Manager

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Reviewed January 5, 2013

We purchased a fully inclusive package of breakfast parking and two nights accommodation and we suitably impressed.
the hotel is centrally located, has friendly helpful staff and a very good buffet breakfast. I would recommend you purchase breakfast as it was good.

The beds were comfortable and the place allowed us to relax after a busy function we had earlier in the day.

There are too many "extras" like over priced water in rooms, Internet and carparking so make sure you know what you get and compare accordingly. If we received a similar deal next time, we will be bacl

Stayed: January 2013, traveled as a couple
Thank porkiebants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daviddonald, General Manager at PARKROYAL Parramatta, responded to this reviewResponded January 16, 2013

Dear Porkiebants,

I see you have selected one of our popular packages, these are in great demand particularly during the holiday season where the customer profile is predominantly leisure. Whilst it is always good to receive comments on the product and service, it is particularly pleasing to read your comment on our beds. We completed a full bed replacement program throughout 2012, and focussed on the overall sleep experience - we continue to receive great feedback on both the beds and pillow options. This is an area we will continue to add value as we progress through 2013.

Regards

David Donald
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Parramatta

Address: 30 Phillip St, Parramatta, New South Wales 2150, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Parramatta
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Parramatta
#4 Luxury Hotel in Parramatta
Price Range: $105 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — PARKROYAL Parramatta 4.5*
Number of rooms: 286
Official Description (provided by the hotel):
Located on the bank of the Parramatta River, in the centre of Parramatta’s bustling business district and premium entertainment belt, PARKROYAL Parramatta offers the best of both worlds. Set in a prime location, the hotel can facilitate all your corporate needs, whilst offering a sanctuary to escape to at the close of business. When you do have time to mix business and leisure, our warm and friendly PARKROYAL people will happily share their priceless local insights on great dinning, theatre and sporting venues in Parramatta. Facilities: The hotel offers premium facilities, including an out-door swimming pool, complimentary access to Gold’s gym and a variety of rooms and suites, ranging from our standard rooms to our exclusive presidential suites. When it’s time to wine and dine, we have our own bar and restaurant, BAR:30 and TABLE:30. BAR:30 offers an extensive range of cocktails and tapas selections. TABLE:30, specialises in Modern Australian Cuisine and boasts a menu of innovative dishes created from local Australian produce. Both dining areas offer a relaxed, vibrant atmosphere complemented by excellent, efficient service from our PARKROYAL people. ... more   less 
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Also Known As:
Parkroyal Parramatta Hotel Parramatta

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