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“great Night”

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Novotel Sydney Parramatta
Ranked #7 of 12 Hotels in Parramatta
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“great Night”
Reviewed June 20, 2013

The Novotel Parramatta is in a great position right on the food road . Hotel was great and will go again soon. Please take the time to walk aroung the sughts of Parramatta there are lots of historic sights to visit

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank 685Tiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review, June 30, 2013
Dear 685Tiger
Thank you for your wonderful review. We are so pleased that you were impressed by your choice of accomodation and the location. There are so many attractions here in Parramatta and I am so glad that you found the time to see them. I do hope that we will have the privelege of serving you again soon.
Kind Regards
Michael Daviss
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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951 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Russian first
  • Any
English first
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 15, 2013

Staying just 1 night for business was not a five star experience. Paid for a nicer room, with breakfast included. Was given a room alongside the swimming pool, with no mention of breakfast. Not even a paper in the morning. Iron had rust stains...all in all, very disappointed.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Brettcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review, June 30, 2013
Dear Brettcs
Thank you for your review following your stay at Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the concerns you have noted. Please feel free to contact me directly on H8787-OM@accor.com when your travels bring you back to Novotel. I will personally ensure that you are allocated to a room on a high floor, and your stay is memorable for all the right reasons.
Kind Regards
Michael Daviss
General Manager
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Travelers are raving about these Parramatta hotels

Melbourne, Australia
1 review
Reviewed June 14, 2013

A friend and I had recently visited Parramatta for a 3-day Music Festival and loved absolutely every aspect of it, especially the proximity of distance between our Hotel and the Venue of the Festival. The Rooms were tidy, beds comfortable, and breakfast sumptuous. Not to mention the friendly staff at the Hotel.
Thank you Accor!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank kpajay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review, June 20, 2013
Dear kpajay
Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. It is very pleasing to read that you enjoyed your stay and you will be staying again. We look forward to your return, where we are able to extend to you this level of service.
Kindest Regards
Michael Daviss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 12, 2013

Novotel Parramatta is located on Church St just by Parramatta River. Great location for Parramatta as you are within walking distance to the many great restaurants and cafes on Church St and only 5mins away from Westfield. The hotel is average looking and even though the foyer looks nice, I feel the rooms and hallways need a little 'sprucing' up to make it feel more warm and inviting. However saying that the rooms itself are comfortable enough, had everything one would need for a stay and actually was quite impressed on the variety of drinks on offer in the mini bar.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review, June 20, 2013
Thank you for telling us about your experience at the Novotel Sydney Parramatta.
We are happy that you were pleased with your overall stay whilst at the hotel. Your comments regarding the guest corridors have been raised with our Maintenance and Housekeeping Teams and we are currently looking at how we can improve. We appreciate your views as it can only help us improve.
Thank you again for sharing your recent experience.
Kindest Regards
Michael Daviss
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubbo, Australia
1 review
Reviewed June 11, 2013

Was good value stay, really close to main food strip and ideal to walk to parramatta stadium. very clean and good room quality. booked 8 rooms and everyone happy with their rooms. was nice to have a real shower and not over bath. great sized vanity that you could actually use the bench

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank dubbodave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review, June 20, 2013
Dear dubbodave
Thank you for your positive review and I am so glad that you enjoyed the rooms and location. The guest rooms have all been refurbished recently and I must agree with you, the size of our vanity in the bathroom is a plus!
We look forward to welcoming you back the next time your travel plans bring you back to Sydney.
Kindest Regards
Michael Daviss
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
Reviewed June 10, 2013

I travel to West Sydney often for business. Novotel provides me the base I need, it's close to numerous restaurants and is clean. Staff always helpful. The rooms are modern and well presented, the gym could do with an overhaul but I'm there to work so this is no deal breaker.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Cunners73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review, June 20, 2013
Dear Cunners73
Thank you for your review. I am pleased that you enjoyed your stay with us and you find the staff welcoming and accomodating. The pool and spa area has just been under refurbishment and has just been completed with a brand new tiled surface. At this particular time the gym equipment did not get an upgrade however we do service the gym machines on a regular basis.
Thnak you again for sharing your recent experience.
Kindest Regards
Michael Daviss
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
Reviewed June 6, 2013

Having stayed here previously l was very surprised to have had such a bad night. Admittedly l have never had a room to the front of the hotel which is probably why l was able to hear all the traffic noise and people enjoying themselves at the restuarants near the hotel. The other issue was the dripping sound from my heater, thinking that if l turned the unit off it would stop the noise was just wishful thinking.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank 66Sleepy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review, June 20, 2013
Dear 66Sleepy
Thank you for taking the time to let us know about your recent stay at Novotel Sydney Parramatta. I was dissappointed to read that you did not have a very peaceful stay due to the noise encountered outside the hotel plus the noise from the heater, especially when all your other stays have been so good. I would like to express my sincerest apologies. When you return to stay with us again please inform the reception that you enjoy the rooms more to the back of the hotel and I am sure they will do their best to accomodate this request. I also wanted to let you know that the Maintenance Manager has followed up on your feedback regarding the heating and he is currently assesing all room air conditioners to assess the standard and highlight where improvements can be made.
Thank you once again for your feedback and we hope to see you again soon.
Kindest Regards
Michael Daviss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Parramatta

Property: Novotel Sydney Parramatta
Address: 350 Church St, Parramatta, New South Wales 2150, Australia (Formerly Sebel Parramatta)
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Parramatta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Parramatta
#7 Luxury Hotel in Parramatta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Sydney Parramatta 4*
Number of rooms: 194
Official Description (provided by the hotel):
Discover the exciting and diverse location of the 4.5 star Novotel Sydney Parramatta! Located in the cosmopolitan restaurant and bar precinct of Parramatta, this internationally branded hotel offers 194 accommodation rooms and caters to both the corporate or leisure traveller alike. After enjoying a relaxed day out with friends or a long day at the office, retire to your home away from home and be greeted by a friendly smile in the warm ambience of our Parramatta Hotel. Tantalise your taste buds in the hotel's Two Forks Restaurant and Bar serving modern Australian cuisine. If you are feeling energetic, why not take advantage of the extensive leisure & parking facilities and treat yourself to a dip in the hotel's heated pool and spa. ... more   less 
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Also Known As:
The Sebel Parramatta Hotel Parramatta
The Sebel Hotel Parramatta

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