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“noise”

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Novotel Sydney Parramatta
Ranked #7 of 12 Hotels in Parramatta
Reviewed May 25, 2013

i stayed 1 months ago on the top floor and was very happy - this time i got a room on the 2nd floor and it sounded like a hot water system in the wall , this and the air conditioning was so noisy that i had to use earplugs the first time in years.
i should have complained earlier but i thought two nights is possible to deal with it ....

oh well need to stay somewhere else next time.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Traveller_EPMEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Novotel Sydney Parramatta, responded to this reviewResponded May 30, 2013

Dear Emanuel P
Thank you very much for sharing your recent experience. We would like to extend our most sincere apologies for the discomfort and any incovenience caused on your last stay in regards to noise. This is not our usual standard, and I do hope you reconsider staying with us again.
Kindest Regards,
Michael Daviss
General Manager

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837 - 843 of 1,037 reviews

Reviewed May 24, 2013

Upon arrival we were greeted with construction noises, drilling etc. Arrived in the room to relax to the pleasant sounds of a hammer drill at 2PM - this went on for some time.

At 8AM Saturday morning, the beautiful sounds of a hammer drill resumed for all to enjoy.

Absolute joke! I understand that maintenance has to occur sometimes, but seriously mid afternoon and first thing in the morning - rubbish! Oh and they charge you $14 a day to park in their carpark - there's no street parking.

Won't go back. There's plenty of other accom in Parramatta that is better.

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank RichoRocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Novotel Sydney Parramatta, responded to this reviewResponded May 30, 2013

Dear RichoRocks
Thank you for your review following your stay at Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the concerns you have noted. We do hope to have the opportunity to restore your confidence and welcome you back in the future.
Kindest Regards
Michael Daviss
General Manager

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A TripAdvisor Member
Perht
32
Reviewed May 21, 2013

During the recent stay at the hotel, which was the first time, there was one of the three lifts out of service, which is bad enough, but in the busy times of early mornings and late afternoons the lifts would take people up from the lobby, but not stop on the way back down! So I was stuck on Level 4 for over 10 minutes waiting for the lift, before hopping on a upward lift to then go straight back to the lobby.

My colleagues had the same issues, many of them resorting to the emergency stairs to get down, not easy with luggage.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Novotel Sydney Parramatta, responded to this reviewResponded May 30, 2013

Dear A TripAdvisor Member
Thank you for taking the time to provide feedback regarding your recent stay. I would like to take this opportunity in apologising for the delays that were caused by the lifts. The lifts have undergone a major service. I apologise for the inconvenience, we try our best to minimize any discomfort to our guests.
Thank you again for your time and feedback and we look forward to your return.
Kindest Regards,
Michael Daviss
General Manager

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Reviewed May 18, 2013

The lobby looks really good but that just makes the actual rooms all the more disappointing. As a friend of mine who stayed here before me said (and I'll paraphrase to keep this G rated), "the lobby really screws you over". Rooms are a bit dingy and in need of an update although they seemed reasonably clean. When we stayed there for business, I believe they were doing some renovations to the first and second floors so hopefully these will extend to the rest of the hotel. The location is quite convenient though and is an easy 10 minute walk to restaurants, Westfield and Parramatta station.

Room Tip: Rooms facing Church Street can be noisy especially on Friday and Saturday nights so consider asking...
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  • Stayed: April 2013, traveled on business
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Thank erin1708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Novotel Sydney Parramatta, responded to this reviewResponded May 30, 2013

Dear erin1708
Thank you for taking the time to tell us about your experience at the Novotel Parramatta. It is dissapointing to read to that you did not enjoy your stay. The hotel has been under refurbishment and the work is being completed today. All the guest rooms have a fresh new look. I hope you will try us again and see the improvements we have made.
Kindest Regards,
Michael Daviss
General Manager

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Reviewed May 17, 2013

1. Was hoping for valet parking - my fault for not checking this was not a service at this hotel.
2. Self park car park a mess - very tight turn to get into and lack of signage, no clear lane markings once in. (eg you find yourself in their loading bay before you know it. Very messy looking, laundry and building mess all over the place.
3. Lifts - only 3 - the night i was there only one working, meaning a 10 minutes wait for a lift everytime.
4. 1st room i was in - tv didn't work at all. Roof panel at door where A/c unit in completely loose, free floating, hence when the AC is on, it rattled like a 747 taking off. Had obviously been an ongoing problem as there was toilet paper stuffed around the panel to try and stop the rattle.
5. 2nd room (after a long wait for lifts up and down to reception to sort out) was located directly in front on the lifts, hence lots of noise from people waiting for lifts.
6. Rooms very dark - no overhead lighting in room apart from at doorway.
7. Starting to show its age - very run down, lots of mold in bathroom.
8. Not the hotels fault but something to be aware of when staying here - lots of hoons making noise up and down Church street until late, then trucks emptying dumpster bins at 4am in the alley way my room faced onto.
9. Was not asked how my stay was on check out - I think they could tell from my expression I would have let loose if asked.
Definitely wont be back.

Room Tip: Ask for a room away from the lifts - as 3 or 4 rooms essentially open within cms of the lifts and ar...
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  • Stayed: May 2013, traveled on business
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1  Thank therockjedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Novotel Sydney Parramatta, responded to this reviewResponded May 30, 2013

Dear msjedsy
Thank you for your review. Please accept my apologies for what appears to be an unpleasant experience. This is definitely not the standard of the service we strive to offer our guests.
I have reviewed your comments with the team and have expressed my dissapointment.
I would really appreciate if you could contact me directly with your details; H8787-OM@accor.com, to further investigate more specifically the points you mentioned above.
Kindest Regards,
Michael Daviss
General Manager

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Reviewed May 14, 2013

Great location on Church St. Quiet in room, yet close to the action.
Try this ex-Sebel location (now an Accor Novotel) and you'll be pleasantly surprised.
Restaurant was a little more like Ibis than Novotel, however. Better is available on the street.

Room Tip: Childrens Activities & Spa not reviewed
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  • Stayed: October 2012, traveled with family
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Thank C-Tis-Me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Novotel Sydney Parramatta, responded to this reviewResponded May 30, 2013

Dear C-Tis-Me
Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. It is very pleasing to read to that you enjoyed your stay and you will be staying again. We look forward to your return, where we are able to again extend to you this level of service.
Kindest Regards,
Micheal Daviss
General Manager

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Reviewed May 14, 2013

Room was very dark and quite depressing. Lighten up people! When travelling for business you don't want to feel like you are staying in a mausoleum! Location is good for resteraunts but the hotel breakfast was very poor with the eggs cold and the bacon almost indelible. The hotel would also seem to be a venue frequented by Chinese tourist groups who have an unfortunate habit of being very loud in the corridors at 4.30am. Unfortunately as my company has a corporate deal with Novotel I will be forced to stay here again but if you have a choice stay somewhere else!

Stayed: April 2013, traveled on business
Thank Brisvegas_Boy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Novotel Sydney Parramatta, responded to this reviewResponded May 30, 2013

Dear Brisvegas_Boy
Thank you for taking the time to write this review. We very much appreciate your feedback.
Please accept my apologies that you experienced problems with the light in the room and the quality of breakfast. Feeling welcome is definitely an integral part of the experience and rest assured; I have passed on your feedback to all our Department Managers as this is unacceptable.
Once again thank you for providing this valuable feedback and we look forward to your return in the future.
Kindest Regards,
Michael Daviss
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Parramatta

Address: 350 Church St, Parramatta, New South Wales 2150, Australia (Formerly Sebel Parramatta)
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Parramatta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Parramatta
#7 Luxury Hotel in Parramatta
Price Range: $102 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Sydney Parramatta 4*
Number of rooms: 194
Official Description (provided by the hotel):
Discover the exciting and diverse location of the 4.5 star Novotel Sydney Parramatta! Located in the cosmopolitan restaurant and bar precinct of Parramatta, this internationally branded hotel offers 194 accommodation rooms and caters to both the corporate or leisure traveller alike. After enjoying a relaxed day out with friends or a long day at the office, retire to your home away from home and be greeted by a friendly smile in the warm ambience of our Parramatta Hotel. Tantalise your taste buds in the hotel's Two Forks Restaurant and Bar serving modern Australian cuisine. If you are feeling energetic, why not take advantage of the extensive leisure & parking facilities and treat yourself to a dip in the hotel's heated pool and spa. ... more   less 
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Also Known As:
The Sebel Parramatta Hotel Parramatta
The Sebel Hotel Parramatta

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