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“Disappointing stay in Parramatta”

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Novotel Sydney Parramatta
Ranked #7 of 12 Hotels in Parramatta
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Disappointing stay in Parramatta”
Reviewed March 7, 2013

This was a very disappointing hotel
- check in and check out was by an unfriendly man who provided no information about the hotel, breakfast, the area, etc. at check out he didn't even say hello and we had to direct the conversation, we left thinking the whole place was bizarre. We did talk to a lady on the front desk to get some information and was warm and helpful.
- The room was very dark and dated with a dingy shower over the bath and cracked walls. Lighting was very poor and noise from other rooms was constant
- breakfast at the restaurant was unpleasant, the hot food was generally in edible. This was the worst buffet breakfast I have had

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DigbyDP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (138)
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English first
Canberra, Australian Capital Territory, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 5, 2013

STAY AWAY FROM THIS HOTEL!!! When visited this hotel about a year ago it was owned by sebel and had the best weekend here. Novotel have destroyed it. Customer service was shocking. Extra hidden charges, repeatedly lied to, told we hadn't payed for breakfast to be included and were made to back to room to grab phone and prove it (we had paid), room service just walking into room without knocking early morning (didnt even have the chance to put do not disturb), front desk staff very rude. Room not clean, mirror in bathroom horribly hard to look at because of light, iron didn't work. Really really disappointed and still waiting for bond to be returned after almost a week after checking out!

Room Tip: Don't stay here!
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  • Stayed March 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Sean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Parramatta hotels

Newcastle, Australia
1 review
Reviewed February 20, 2013

My wife, daughter and I stayed in an Executive Suite. The room was OK except for the noisy aircon (sorted by earplugs) and the shower screen leaked water all over the bathroom floor. We ate at Two Forks, food was fine although one staff member only to serve the restaurant guests and look after the bar. I felt sorry for him trying to keep up with everything and it did leave us waiting. Parking underneath was secure. Counter staff seemed a little disinterested and abrupt.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wombattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Parramatta

Property: Novotel Sydney Parramatta
Address: 350 Church St, Parramatta, New South Wales 2150, Australia (Formerly Sebel Parramatta)
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Parramatta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Parramatta
#7 Luxury Hotel in Parramatta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Sydney Parramatta 4*
Number of rooms: 194
Official Description (provided by the hotel):
Discover the exciting and diverse location of the 4.5 star Novotel Sydney Parramatta! Located in the cosmopolitan restaurant and bar precinct of Parramatta, this internationally branded hotel offers 194 accommodation rooms and caters to both the corporate or leisure traveller alike. After enjoying a relaxed day out with friends or a long day at the office, retire to your home away from home and be greeted by a friendly smile in the warm ambience of our Parramatta Hotel. Tantalise your taste buds in the hotel's Two Forks Restaurant and Bar serving modern Australian cuisine. If you are feeling energetic, why not take advantage of the extensive leisure & parking facilities and treat yourself to a dip in the hotel's heated pool and spa. ... more   less 
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Also Known As:
The Sebel Parramatta Hotel Parramatta
The Sebel Hotel Parramatta

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