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“Awful - avoid - rude uncaring staff!”

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Novotel Sydney Parramatta
Ranked #8 of 12 Hotels in Parramatta
Reviewed April 25, 2008

My stay at the Carlton started out ok, but I got terribly sick and everything from that point was a huge disappointment and shock on how we were treated.

The room was quite nice and spacious - we had a view of the road at the front which was nice (last time I stayed here I had a view of the back roof and the room was considerably smaller). The pool area is not up to scratch and needs some maintenance and a good clean, however is a nice touch for the area if you have a family. The gym is very old fashioned however would be great as it was almost always empty.

Location-wise it is good - especially if you are going to the theatre nearby but it is a fair distance to the main shopping area surrounding Westfield (if that is your main reason for staying!).

In the middle of our last night I got terribly ill (let's just say the bathroom got a good work-out!). I was unable to walk a metre without being sick and I have never ever been that ill before in my whole life (sorry for the details but I just wanted to give you an idea!).

Anyway check out time came (I didn't want to risk moving before this!) and we went to reception. I was unable to even keep down a sip of water so my partner asked for directions to the hospital. They seemed extremely annoyed and impatient that we were asking questions and were not helpful at all. He then asked whether we could have an ice-cream container or something similar from the kitchen (something they would throw away) so I could have a 'bucket' to catch anything on the way. They flatly refused and denied they had anything I could use at all - not even a plastic bag. My partner asked them to ask the manager or kitchen, and again they refused and said they could not help. Obviously we were checking out so they didn't care anymore - not their problem.

Anyway I ended up in hospital for 12 hours on two drips to re-hydrate me so I definetely was sick. The whole episode and their disgusting attitude has assured me that I will never ever return the hotel - and would suggest there are many better options in Parramatta for the traveller. I was very disappointed.

  • Stayed: May 2007, traveled as a couple
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    • Check in / front desk
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    • Cleanliness
    • Service
4  Thank AMADKRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A TripAdvisor China Member
Reviewed February 5, 2017 via mobile
Google Translation

Stayed: February 2017, traveled with family
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed May 2, 2016 via mobile
Google Translation

Stayed: November 2015, traveled with friends
Thank LaAdiA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen W, General Manager at Novotel Sydney Parramatta, responded to this reviewResponded May 24, 2016

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Reviewed December 11, 2015
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Stayed: January 2015, traveled with friends
Thank beautyrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen W, General Manager at Novotel Sydney Parramatta, responded to this reviewResponded December 23, 2015

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Reviewed December 6, 2015 via mobile
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Stayed: November 2015, traveled solo
Thank Nicolas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen W, General Manager at Novotel Sydney Parramatta, responded to this reviewResponded December 23, 2015

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Reviewed November 15, 2015
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  • Stayed: November 2015, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank happynina5883
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Stephen W, General Manager at Novotel Sydney Parramatta, responded to this reviewResponded November 24, 2015

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Reviewed September 15, 2015
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  • Stayed: October 2014, traveled on business
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1  Thank 심박
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Parramatta

Address: 350 Church St, Parramatta, New South Wales 2150, Australia (Formerly Sebel Parramatta)
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Parramatta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Parramatta
#8 Luxury Hotel in Parramatta
Price Range: $118 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Sydney Parramatta 4*
Number of rooms: 194
Official Description (provided by the hotel):
Discover the exciting and diverse location of the 4.5 star Novotel Sydney Parramatta! Located in the cosmopolitan restaurant and bar precinct of Parramatta, this internationally branded hotel offers 194 accommodation rooms and caters to both the corporate or leisure traveller alike. After enjoying a relaxed day out with friends or a long day at the office, retire to your home away from home and be greeted by a friendly smile in the warm ambience of our Parramatta Hotel. Tantalise your taste buds in the hotel's Two Forks Restaurant and Bar serving modern Australian cuisine. If you are feeling energetic, why not take advantage of the extensive leisure & parking facilities and treat yourself to a dip in the hotel's heated pool and spa. ... more   less 
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Also Known As:
The Sebel Parramatta Hotel Parramatta
The Sebel Hotel Parramatta

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