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“Enjoyable Stay” 4 of 5 bubbles
Review of Holiday Inn Parramatta

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Holiday Inn Parramatta
Ranked #5 of 11 Hotels in Parramatta
Melbourne, Australia
Level Contributor
108 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Enjoyable Stay”
4 of 5 bubbles Reviewed June 17, 2014 via mobile

Easy check in Friday afternoon room nice and clean quiet location only 5 minute walk over to Westfield Parramatta and Train station.
Staff we encountered were always nice and friendly and would stay again.
Only slight annoyance was the charging system had one pending charge for the room which is fine one for any incidentals which again was fine and standard yet after checking out have another pending charge of $136.00 put on my card.

Stayed June 2014, traveled with family
Helpful?
Thank aussiebill42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yesh M, General Manager at Holiday Inn Parramatta, responded to this review, June 18, 2014
Hi aussiebill42

Thank you for visiting Holiday Inn Parramatta and for your valuable feedback.

Please let me begin by extending our apologies regarding the charges, your comments have been shared with our Front Office Manager to ensure this matter does not arise again.

We are pleased to read that you and your family enjoyed our friendly and efficient service. We too look forward to seeing you all again.

Best Regards
Yesh and Holiday Inn Parramatta Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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379 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed June 6, 2014

We stayed as a family of three for 7 nights in April 2014. Upon arrival at our room, I honestly thought we'd been assigned the incorrect room! We had booked a corner spa suite which has a separate living area with a sofa bed.
So my husband went to reception to say there must be a mistake, this is not the room we booked - but sure enough, it WAS the spa suite!
The front door opened on to the living area, but the sofa bed rendered the small room useless when it was pulled out (which was all of the time as it was my son's bed!) and we also had to navigate our way around the sofa bed from the front door to get to our bedroom.
The bathroom - what can I say? We dubbed it "the shower scene from Psycho!" Very dated and in need of a good scrub. You also need to be fairly agile to climb out of the shower which is over the very deep spa bath. Interestingly, there are no photos of the bathrooms on the website.
I was so disappointed that I went to another large hotel chain nearby to see what they had available but unfortunately they couldn't accommodate us for the entirety of our stay.
Having said all that, we were out from 7am till 11pm every day and as such really did only sleep there. The bed was very comfortable and housekeeping was good but we had to ask for pillows for my son's sofa bed, which were promptly supplied.
The room keys malfunctioned on a daily basis which became somewhat tiresome.
The bar staff were outstanding and very attentive - the bar snacks were also great when we nothing was open on Good Friday night - no complaints there! Unfortunately, we didn't get to try the restaurant, but my son did have breakfast there on a couple of occasions & said it was great.
We initially chose this hotel for its proximity to public transport. It's a 10 min walk to Parramatta train & bus station which suited us perfectly. There is also a fabulous Irish Pub across the road where we ate most nights on our way back to the hotel.
If I ever stayed in Parramatta again, I'd probably opt for a different hotel.

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank TheGFamily4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yesh M, General Manager at Holiday Inn Parramatta, responded to this review, June 9, 2014
Hi TheGFamily4

Thank you for sharing your review of Holiday Inn Parramatta, we were extremely disappointed to read of your experience.

We pride ourselves on delivering an outstanding level of service and it is clear that on this occasion we have failed to deliver on certain areas and on behalf of the team I extend our sincerest apologies.

We are pleased that you found the bedding very comfortable and enjoyed our hotel bar and that your son had a great breakfast experience.

Best Regards
Yesh Mudaliar and Holiday Inn Parramatta Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dereham, United Kingdom
Level Contributor
143 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed June 5, 2014

If you want a hotel to go sightseeing in Sydney this is not for you. It is a long way out of the city but perfect when attending a conference at Rosehill Gardens racecourse. Very friendly and efficient staff, good food and nice and clean.

  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brstocker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yesh M, General Manager at Holiday Inn Parramatta, responded to this review, June 9, 2014
Hi Brstocker

Thank your for patronage and 5 star review of Holiday Inn Parramatta. Delivering a high level of service is something we all strive towards daily thus we are delighted that you experienced this during your stay.

Please keep Holiday Inn Parramatta in mind when next visiting Sydney.

Best Regards
Yesh Mudaliar and Holiday Inn Parramatta Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollongong, Australia
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed June 2, 2014

We recently stayed at the Holiday Inn Parramatta for our business trip for 9 nights from the 25th April - 4 May 2014.

As a Platinum Member we were very privileged and thankful to receive an upgrade to one of the suites which made our stay very relaxing after very busy days.

As you walk into the foyer you are always greeted with a smile and hello from the staff, even if you don't stop at the bar for a drink.

Rooms are very comfortable and even being directly opposite a pub/nightclub the rooms are quiet.

The restaurant had a new menu and food was cooked superb.

So I just wanted to say a big thank you to the management of the hotel Yesh Mudaliar for another great stay at his hotel. He should be very proud of all of his staff (and I imagine he is). He has really set a standard for a Holiday Inn. We mainly stay at the Intercontinental’s, however, he should be commended in how he runs his hotel with such a high standard.

I have never stayed at a Holiday Inn (besides Patong Phuket) where the returning and Platinum guests are invited to drinks/canapés and have a chance to meet the management. A very nice touch :-)

I’m sure he must receive many compliments from guests so I won’t waffle on but I do want to mention some staff members who really deserve recognition as they made our business stay very pleasurable.

They are:

David - Restaurant. Wow, what a wonderful young man. Made every effort possible to ensure everything was well with us. Including trying to find an alternative for me to get to a gym as their machines were out of order.
Ups - Bar. Great sense of humour and always a pleasure.
Melissa, Laura and Ron - again great staff members.
Of course the Chef who cooked meals perfectly and you can never forget to mention Housekeeping as they are the ones who keep you very comfortable.

Well worth staying for either a Race Day at Rosehill or business trips and of course a central hotel for overseas visitors with easy access for day trips to our beautiful Blue Mountains.

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JazzbabyAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yesh M, General Manager at Holiday Inn Parramatta, responded to this review, June 3, 2014
Hi JazzbabyAustralia

Thank you for your continued loyalty to Holiday Inn Parramatta, IHG and for your time in posting your review from your recent stay.

I am delighted to read that you continue to receive a high level of service and I have to agree that I am proud of the team’s daily efforts in striving towards delivering a high standard.

Inviting guests including IHG Reward members to drinks/canapés gives management and team members additional opportunity to further engage and learn what we can do better to meet expectations. It is also another way of making guest feel relaxed after a long day.

Your comments have been shared with the team and David, Ups, Melissa, Ron and Laura have certainly been commended for their extra efforts.

We wait with great anticipation in seeing you again soon.

Warm Regards
Yesh Mudaliar and Holiday Inn Parramatta Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland
Level Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed May 30, 2014 via mobile

This was our first time at this property and as we weren't expecting too much we were pleasantly surprised upon checking in that we had been.upgraded to a one bedroom suite and that we had been.given a free.breakfast. the breakfast in particular was appreciated, something that I wish was actually a set.platinum benefit.

The room was as to be expected, nice and roomy with typical holiday inn amenities, the nespresso machine was a nice touch. The bathrooms could be renovated soon to bring them up to standard with the rest of the room. It's perfectly acceptable though.

We would definitely stay again. Even if it was only to get a feast over the rail lines in Harris park

Stayed May 2014, traveled with family
Helpful?
Thank Bass_ke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yesh M, General Manager at Holiday Inn Parramatta, responded to this review, June 1, 2014
Hi Bass_ke

Thank you for being one of our most loyal guests, it is very much appreciated and thank you also for selecting Holiday Inn Parramatta. We are delighted that you enjoyed the stay and found our service to be of a very high standard.

We look forward to welcoming you back in the future and wish you a memorable stay on your next visit to another IHG hotel.

Warm Regards
Yesh Mudaliar and Holiday Inn Parramatta Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed May 27, 2014

Recently booked 2 rooms as daughter was getting married the following day. The staff, in particular the General Manager Mr Yesh Mudaliar, went well over and above our expectations on learning the reason for our stay. His thoughtfullness and kindness will be remembered by us all. Every member of staff we dealt with were helpful and approachable and everything done with a smile. We were unaware that this level of service and customer focus was still around and our stay was made all the more memorable by the amazing and special treatment we received. We highly recommend this Hotel, its General Manager and staff. On another note, the bed was sooooooooo comfortable I wanted to take it home.

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kelly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yesh M, General Manager at Holiday Inn Parramatta, responded to this review, May 29, 2014
Hi Kelli C
Thank you for wonderful sentiments of Holiday Inn Parramatta.

Customer service is our core priority and we are delighted that we could help in making this special occasion more memorable for you and the newlyweds. Great to also read that you found the bedding very comfortable.

We extend our best wishes and hope that they have a life filled with happiness together.

Warm Regards
Yesh Mudaliar and Holiday Inn Parramatta Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Moresby, Papua New Guinea
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed May 18, 2014

Returning each day to the hotel after going through an hectic day was relaxing and calming. Wonderful room to relax in, loved the foyer and the warm fire to keep warm in the cold autumn evenings and the bar to get my favorite cocktail. The food was suburb for breakfast and dinner.

Room Tip: Rooms away from the roads are quieter
See more room tips
  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MeriPacifica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yesh M, General Manager at Holiday Inn Parramatta, responded to this review, May 20, 2014
Hi MeriPacifica

Thank your for choosing to stay with us and for your time taken in providing us your feedback. We are pleased to hear that you were able to enjoy our hospitality and services. It further delights us that we were able to provide a relaxing stay for you after a busy day.

Warm Regards
Yesh Mudaliar and Holiday Inn Parramatta Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Parramatta

Property: Holiday Inn Parramatta
Address: 18-40 Anderson St, Parramatta, New South Wales 2150, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Parramatta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Parramatta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn Parramatta 4.5*
Number of rooms: 181
Official Description (provided by the hotel):
Welcome to Holiday Inn ParramattaSet in the heart of Western Sydney’s commercial district, Holiday Inn Parramatta offers accommodation within walking distance of major retail, commercial & transport interchanges. With 181 Deluxe guest rooms including 30 Spa Suites, the Holiday Inn Parramatta is the perfect base for anyone vising Parramatta.With wireless internet access in guest rooms & all public areas, a heated outdoor pool and spa, on-site gym, 7 meeting and boardroom venues, plus undercover secure car parking; Holiday Inn Parramatta offers accommodation for all your needs. Our restaurant Twenty One Fifty offers daily buffet breakfast, and a la carte dining for lunch and dinner daily. The restaurant is fully licensed with an extensive wine list and offers a relaxed atmosphere with professional service. Our chefs bring his passion for food and his hearty personality to his kitchen and menu. Also open daily, The Lobby Bar offers wireless internet, a fireplace and a large plasma TV to catch up on any sport or news action; there is no better place to relax and unwind. If you’re searching for a function room or meeting space for your next event in Parramatta, or the Western Sydney region, look no further than the Holiday Inn Parramatta. The Anderson Ballroom boasts an abundance of natural sunlight and is completely pillar less making it the only one of its kind in the area. The flexible facilities can be combined or divided, depending upon the size of the group, enabling you to host any event, from a briefing or a board meeting to a wedding or birthday party, ensuring your Parramatta function is a success. ... more   less 
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Also Known As:
Courtyard Sydney
Sydney Courtyard

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