I’ve stayed at this hotel twice now, but this is my 1st review for them. To me, it's only fair to talk about the 1st time there because now that I've been there, they remember me and all became like family to me.
The 1st time walking in I was shocked, I've been to multiple Holiday Inns in the US and England so coming to a Holiday Inn in Parramatta (not even Sydney) I expected the same old decor and typical look. Walking into this hotel, the lobby and restaurant is refurbished to look nothing like a typical holiday inn. It's well lit and looks more luxurious and modern than any other Holiday Inn I've been to (and most Hiltons). The staff greeted me and was very accommodating to the fact that I just spent 20 hours flying and wanted a shower and change of clothes. I came up to my room and was surprised to see how everything was clean and spacious, even for a king bedroom (non-suite). From that point on, it was the routine of work and eventually seeing the staff day after day, they remembered my name as I was walking back in from work or going out to eat. Natasha and Sam would always ask me how my day was, where I ate, and gave me suggestions for restaurants that I might like. David and Marion were bartending so I always went over to stop and have a drink before going back up and while talking to them, both of them felt more like family or close friends than hotel staff. If I had laundry done at the hotel, it was always in my room waiting for me unless I had the Do not Disturb sign on. Then I’d just go downstairs and they’d have someone bring it up to me. In the morning, I wouldn’t eat breakfast but always get a coffee. Nigel, Chiara, or Johnnie would always greet me with my coffee and friendly small talk. All the people there went out of their way to make me feel like I was home, which is appreciative since we stay at these hotels for a month at a time.
For the hotel and its location, it’s not right on the Church St. strip with all the restaurants but is an equal walk any other hotel in terms of the Westfield mall or trains to get to Sydney. It’s about a 5-10 minute walk to any restaurant on the strip and right next to PJ’s for those nights you don’t want to venture out. The restaurant in the hotel is equal to any other restaurant in Parramatta, the food is great and the service is better since they frequently come around to make sure your drinks are full and happy with the meal.
I frequent Parramatta about 3 times a year and always look forward to coming back to this hotel. We’ve had other team members stay at the other hotels and apartments and every time we go over to visit and notice they don’t get the same reception as we do at Holiday Inn. I think Yesh, the GM at Holiday Inn, does a great job at training his staff and managing a high energy group of friendly staff to make people feel like they’re staying at a family member’s home instead of a hotel.
- Official Description (provided by the hotel):
- Welcome to Holiday Inn ParramattaSet in the heart of Western Sydney’s commercial district, Holiday Inn Parramatta offers accommodation within walking distance of major retail, commercial & transport interchanges. With 181 Deluxe guest rooms including 30 Spa Suites, the Holiday Inn Parramatta is the perfect base for anyone vising Parramatta.With wireless internet access in guest rooms & all public areas, a heated outdoor pool and spa, on-site gym, 7 meeting and boardroom venues, plus undercover secure car parking; Holiday Inn Parramatta offers accommodation for all your needs. Our restaurant Twenty One Fifty offers daily buffet breakfast, and a la carte dining for lunch and dinner daily. The restaurant is fully licensed with an extensive wine list and offers a relaxed atmosphere with professional service. Our chefs bring his passion for food and his hearty personality to his kitchen and menu. Also open daily, The Lobby Bar offers wireless internet, a fireplace and a large plasma TV to catch up on any sport or news action; there is no better place to relax and unwind. If you’re searching for a function room or meeting space for your next event in Parramatta, or the Western Sydney region, look no further than the Holiday Inn Parramatta. The Anderson Ballroom boasts an abundance of natural sunlight and is completely pillar less making it the only one of its kind in the area. The flexible facilities can be combined or divided, depending upon the size of the group, enabling you to host any event, from a briefing or a board meeting to a wedding or birthday party, ensuring your Parramatta function is a success. ... more less
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- Also Known As:
- Courtyard Sydney
- Sydney Courtyard