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“Excellent customer service at a lovely hotel.”

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Holiday Inn Parramatta
Ranked #7 of 11 Hotels in Parramatta
Canberra, Australia
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Excellent customer service at a lovely hotel.”
4 of 5 bubbles Reviewed March 11, 2013

I recently stayed at the Holiday Inn Parramatta, and it was great. Warm welcome to start of the time being there, very fast and efficient and the hotel room was very clean and nice. It was a good size - not huge but definately good all the same, the bathroom was a little smaller than I originally thought but it was still a good size and had excellent products. I loved the bathroom products - highly recommend them.
The quality of room service was high up there - very quick and everything was cooked well. Everyone was just very friendly which definately helped with the stay.
Thanks again for making my time enjoyable, relaxing and nice.

Room Tip: Ask to be away from the main road if possible as its directly across from PJs which was really loud...
See more room tips
  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Loz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yesh M, General Manager at Holiday Inn Parramatta, responded to this review, March 16, 2013
Hi Loz H

Thank you for your wonderful review, I will certainly be sharing this with the team as they will be as delighted as I am to read that you enjoyed your stay.

Holiday Inn Hotels pride itself on ensuring our guests stay relaxed at all times and it is wonderful that you experienced this at Holiday Inn Parramatta.

Once again thank you and we look forward to welcoming you back to Holiday Inn very soon.

Warm Regards
Yesh Mudaliar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

383 reviews from our community

Traveler rating
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    169
    67
    13
    11
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70
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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  • German first
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  • Spanish first
  • Turkish first
  • Any
English first
Victoria Point, Australia
Level Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed March 3, 2013

Well located just minutes away from the railway station, shopping centre and the centre of Parramatta. Check in and out efficient but not very welcoming or friendly. Room spotless and bed comfortable. Pit there was no lounge chair.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank djdcns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yesh M, General Manager at Holiday Inn Parramatta, responded to this review, March 11, 2013
Hi djdcns

Thank you for your feedback.

I do agree our hotel’s location of easy 5 minutes walk to Parramatta CBD, Westfield shopping centre and public transportation appeals to both business and leisure travelers alike.

All guest rooms feature an ergonomic work chair along with futons for guests to relax after a busy day, although I have noted your comment regarding lounge chair. I have also shared your experience with the hotel team and send our apologies regarding your reception encounter, we will utilise your sentiments for further improvement.

We look forward to seeing you again at Holiday Inn Parramatta very soon.

Warm Regards
Yesh Mudaliar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

We stayed here overnight prior to flying out the next day. This property is close to many restaurants and excellent shopping.
Check in was ok, not really friendly, had to ask where the car park was and where the lifts were. The room was very good, clean and well appointed. Breakfast was very busy but the food and service was of a very high standard.
My only negative comment was that when we went to the bar for a drink at 2150hrs on the Saturday night we were told that it was last drinks and the bar was closing at 2200hrs even though there were many guests in the lounge and others went to the bar after 2200hrs only to be told it was closed.
Check out was freindly and effecient.
We enjoyed our short stopover here and would definately stay here again

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yesh M, General Manager at Holiday Inn Parramatta, responded to this review, March 3, 2013
Dear Roger S

On behalf of Holiday Inn Parramatta, thank you for your patronage and valuable feedback. It is delightful to see that you have rated us a 5 out 5 in all criteria’s apart from service in Tripadvisor valuation and am disappointed to be rated 4 in this area.

I have shared your comments within the team and will work with both our Front Office and Food and Beverage departments in addressing the undesirable interactions you unfortunately encountered, which I extend my sincere apologies for.

Together with the team I look forward to welcoming you back to Holiday Inn Parramatta and will appreciate it if you can please contact me directly on +61 2 9891 1277 to confirm your next reservation.

Best regards
Yesh Mudaliar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 25, 2013

After a few branding changes and room upgrades this has just improved the Hotel beyond my expectations. Great staff, good food and I would say the best beds and pillows in NSW means business trips are simply a home away from home!

Room Tip: If you need a bit more room for a longer stay the exec rooms are great
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BRADWB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yesh M, General Manager at Holiday Inn Parramatta, responded to this review, March 3, 2013
Dear BRADWB

Thank you for your great loyalty, support and time in posting this excellent review.

Whilst the hotel has undergone brand changes, the commitment to ensuring guest satisfaction is something that has unchanged. The hotel underwent an extensive renovation which completed in July last year, as part of this uplift we rebranded the hotel to Holiday Inn, a brand which is recognised worldwide further enhancing the hotel’s service culture, one of the several reasons the hotel has many return and long term friends/guests such as yourself.

Bedding and pillows are just some of the many refresh brand specific items required to be a Holiday Inn as it is featured in Holiday Inn hotels throughout the globe, this consistency has seen the arrival of new guests and Priority Club members enjoying our hospitality on a daily basis.

I do agree with your tip regarding our Spa Suites which is also great for families or a romantic getaway.

Once again thank you and together with the team, I look forward to welcoming you back to Holiday Inn Parramatta.

Best regards
Yesh Mudaliar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester,England
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed February 25, 2013

Friendly staff with good attention to detail, normal Holiday Inn hotel, no frills but you get exactly what you expect. Good breakfast. Pool area needs serious work,
Crazy internet prices, still in the dark ages with this

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrankfromUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yesh M, General Manager at Holiday Inn Parramatta, responded to this review, March 3, 2013
Dear FrankfromUK

Thank you for your patronage and valuable feedback.

We do encourage all team members to engage and take ownership of all our guest requests and requirements thus it is pleasing to read you experienced this during your stay.

I have noted your comments regarding the pool area and internet prices and will utilise this as part of our commitment to keep striving towards total guest satisfaction.

Once again thank you, we look forward to welcoming you back at Holiday Inn Parramatta in the near future.

Best regards
Yesh Mudaliar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, Argentina
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

We were at this hotel for NYE because it was impossible to get affordable rooms in Sydney at this date. The hotel es very well situated, 3 blocks from Westfield mall, train station in a very nice area. The rooms are big, confortable and the pillows are a peace of heaven. We really enjoyed staying at this hotel.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolineSantaFe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yesh M, General Manager at Holiday Inn Parramatta, responded to this review, March 3, 2013
Dear CarolineSantaFe

Thank you for your patronage and for your time in reviewing our hotel. Holiday Inn Parramatta prides itself on providing value for money to all our guests and it certainly is great that you and your family experienced this at first hand.

The commercial hub of Parramatta, Westfield Shopping Centre and public transportation including the ferry service (a great way to commute to and from Parramatta), all within walking distance from the hotel, are some of the key factors guests choose to stay with us. It is great to read that you enjoyed the pillows as this one the many Holiday Inn brand specifics featured throughout the hotel.

Please keep the Holiday Inn Parramatta in mind when visiting Sydney in the future.

Best regards
Yesh Mudaliar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Curlewis, New South Wales, Australia
Level Contributor
91 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed February 8, 2013

I have been staying here for nearly ten years and it just keeps getting better. The thing that makes this such a lovely place is its staff - always helpful,welcoming and courteous. This motel is close to Westfield, so I always enjoy ducking down for a quick shop when I stay. Close to the train station if you are commuting.
Rooms are quiet and fabulous with the latest renovations - if you stayed here a few years ago you will be amazed at the freshness of the rooms and foyer area now!

Room Tip: Ask for level 5 or 6 as you are further away from the traffic noise below
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AngeM2381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yesh M, General Manager at Holiday Inn Parramatta, responded to this review, February 12, 2013
Dear AngeM2381

On behalf of the staff and management of the hotel, thank you for your loyalty and feedback. The hotel has undergone significant improvements in the last year and half, whereby all the guests rooms, restaurant, lobby, bar, function rooms were renovated. This vibrant look has been warmly welcomed by all our guest including long term guests such as yourself.

As in any business staff changes occur, the service culture of ensuring guest satisfaction is something that remains and passed on within the hotel. After all hotels are just buildings, guests remember us for the great interaction and genuine care as guest comfort is our number priority.

Once again thank you for your loyalty and support. Together with the team, I look forward to welcoming you back to Holiday Inn Parramatta very soon.

Best Regards
Yesh Mudaliar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Parramatta

Property: Holiday Inn Parramatta
Address: 18-40 Anderson St, Parramatta, New South Wales 2150, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Parramatta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Parramatta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn Parramatta 4.5*
Number of rooms: 181
Official Description (provided by the hotel):
Welcome to Holiday Inn ParramattaSet in the heart of Western Sydney’s commercial district, Holiday Inn Parramatta offers accommodation within walking distance of major retail, commercial & transport interchanges. With 181 Deluxe guest rooms including 30 Spa Suites, the Holiday Inn Parramatta is the perfect base for anyone vising Parramatta.With wireless internet access in guest rooms & all public areas, a heated outdoor pool and spa, on-site gym, 7 meeting and boardroom venues, plus undercover secure car parking; Holiday Inn Parramatta offers accommodation for all your needs. Our restaurant Twenty One Fifty offers daily buffet breakfast, and a la carte dining for lunch and dinner daily. The restaurant is fully licensed with an extensive wine list and offers a relaxed atmosphere with professional service. Our chefs bring his passion for food and his hearty personality to his kitchen and menu. Also open daily, The Lobby Bar offers wireless internet, a fireplace and a large plasma TV to catch up on any sport or news action; there is no better place to relax and unwind. If you’re searching for a function room or meeting space for your next event in Parramatta, or the Western Sydney region, look no further than the Holiday Inn Parramatta. The Anderson Ballroom boasts an abundance of natural sunlight and is completely pillar less making it the only one of its kind in the area. The flexible facilities can be combined or divided, depending upon the size of the group, enabling you to host any event, from a briefing or a board meeting to a wedding or birthday party, ensuring your Parramatta function is a success. ... more   less 
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Also Known As:
Courtyard Sydney
Sydney Courtyard

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