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“Quiet location but you need a car, dated and tired”

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Mercure Gloucester, Bowden Hall Hotel
Reviewed March 2, 2013

My Sat Nav couldn't find it totally but as it was still light could see it, its down some windy lanes from nearest main road, but looks good from outside. They couldn't find my booking but resolved that quickly, the entrance is okay but oldy worldy and I at once noticed the carpets in the bar/ lunges was rucked up in some places which could be a bit dangerous if an older person. To get to room you went up a small staircase but at the bottom was a huge chair lift sticking out with bits of metal could catch you and hurt, corridors look like they have been repainted quickly so you see differening shades of emulsion as you walk along_ not a good first impression. Room was okay though, high floor at the front so a lovely view over tress and the small Lake, everything you need although a bit old and free wi-fi was good. Shame the swimming pool closed at 8pm, way too early as I had to go out to see family and got back at 9pm. Food in lounge bar expensive and one poor man seemed to be doing night reception/ bar and serve lounge food. Breakfast was a let down, limited choice of cereals but usual yogurts, fruit, etc but bacon and eggs had been under heat lamps for a while - so dry and pretty horrid tasting, if I was on Room Only I would not pay extra for that breakfast. Also if finished at 9am which is too early. If you had a value weekend and wanted to walk and relax could be okay, but need a car as nothing but a pub and small shop in Village.

Room Tip: High floor at front
  • Stayed: February 2013, traveled solo
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Thank Uktallguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BowdenHall, General Manager at Mercure Gloucester, Bowden Hall Hotel, responded to this reviewResponded March 5, 2013

Dear Uktallguy

Thank you for your recent review of the hotel

The hotel is set within the beautiful country side and a stone throw away from the Cotswolds within easy reach of the M5 Junction 11a.

I am sorry to hear that we were unable to find your reservation at first but pleased to see the reception team dealt with this quickly and efficiently. I have noted your comments regarding the carpets in the lounge and have sent a copy of your review to our group property director.

Our Breakfast service is normally a high standard and I will investigate your comments with my operations manager to ensure that we have not wavered from the group presentation. I am ensure as to your comment regarding breakfast finishing at 9am as we serve breakfast until 9.30 weekdays and on the weekend until 11am.

We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the Mercure Gloucester Bowden Hall hotel and provide you with a genuine hassle-free experience.

Kind regards

Gavin Jones - General Manager

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686 - 692 of 840 reviews

Reviewed March 2, 2013

This hotel was freezing, we literally had to turn radiators on in the bedroom and bar/lounge area, I can't describe how cold it was. Pipes in the bedroom made noises all night with running water and the room was very small. Pool was the size of a postage stamp. We had a set meal which was tasty and good value but even this would not make me return!

  • Stayed: October 2012, traveled as a couple
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Thank princessNDJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BowdenHall, General Manager at Mercure Gloucester, Bowden Hall Hotel, responded to this reviewResponded March 5, 2013

Dear PrincessNDJ
Thank you for taking the time and trouble to write a review on Trip Advisor after your stay in October.

I can confirm that the heating is controlled by a timer and can be overridden should a guest feel cold during their stay with us. We also give our guests the flexibility to be able to control their own heating in the bedroom by adjusting the thermostatic value.

I am unsure of the size of PrincessNDJ’s postage stamps, but can confirm to our other reviewers that the swimming pool at the Mercure Gloucester Bowden Hall is 4 meters Wide 10 meters long and 1.5 meters deep.

I was pleased to read that you enjoyed your set menu and that you felt it was good value for money and tasty.

Once again thank you for your feedback, as we continue to improve in our service delivery
Regards

Gavin Jones – General Manager

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Reviewed February 25, 2013

We were recommended to try Bowden hall as a venue for our Annual Trefoil Guild (Girl Guiding for Grown ups) Thinking day meal. What a lovely meal and what a nice experience, There were almost eighty of us and we were made warmly welcome by the staff The beautifully prepared dining room set the atmosphere, the extensive choice of food made sure that everyone was happy and the quality of the meal gave so much pleasure to us all. We would not hesitate to book again next year. A big thankyou to all the staff (and to the friend who recommended Bowden hall!)

  • Stayed: February 2013, traveled with friends
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1  Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BowdenHall, General Manager at Mercure Gloucester, Bowden Hall Hotel, responded to this reviewResponded February 27, 2013

Dear Mary S

Thank you for taking the time to leave feedback on Mercure Gloucester Bowden Hall Hotel.

To be recommended and have everything going perfectly for you is so pleasing to hear. We do pride ourselves on our quality food and great customer service which you have now experienced and hopefully you will now recommend us to your friends and family with confidence.

It was a pleasure having you here and look forward to seeing you all again very soon.

Thank you for leaving feedback.

Kind regards

Gavin Jones – General Manager

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Reviewed February 24, 2013

My Wife an I have enjoyed many a Long W/end at Bowden Hall, allways First class service from everyone on the payroll.... food an beverages... Household.... front of house. Beautiful location...The Cotswolds awaits you...!!!
If the weather's really bad... stay in ... go for a swim .. a sauna... hot tub .. table games in the Lounge..TV.. Brasserie... it really is all there !

  • Stayed: February 2013, traveled as a couple
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Thank phillip_j_brown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BowdenHall, General Manager at Mercure Gloucester, Bowden Hall Hotel, responded to this reviewResponded February 27, 2013

Dear Philip_i_brown

Thank you for taking the time to leave feedback on Mercure Gloucester Bowden Hall Hotel.

I am pleased to hear that you thoroughly enjoyed your stay here at the hotel our staff are a great asset to our hotel and work hard to ensure we deliver a first class service.

I am delighted to hear that you will recommend us to all your friends and family and therefore look forward to seeing everyone in the near future.

Thank you for leaving feedback.

Kind regards
Gavin Jones – General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2013

We had a short stay at the Bowden Hall Hotel. The staff on reception were very attentive and helpfull. Our room was very nice and spacious with a 4 poster bed lovely view over the grounds.In the evening we ate in the restaurant. It was decorated for Valentines it looked lovely all in candle light. The food was delicious, well presented and cooked to a very high standard . Breakfast was very nice cooked to order.
We had a lovely stay at the hotel would go again and will tell all my friends and family to give it a go

Room Tip: nice views at the front of the hotel
  • Stayed: February 2013, traveled as a couple
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Thank belinda g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BowdenHall, General Manager at Mercure Gloucester, Bowden Hall Hotel, responded to this reviewResponded February 22, 2013

Thank you for your kind review of Mercure Gloucester Bowden Hall Hotel

I am so delighted that we looked after you so well for your Valentines night and that the dinner, the bar service and the bedroom were to such a high standard !

I must admit that this room is one of my favourites with great views across the cotswolds

Thank you once again for taking the time to write your experiences down on Tripadvisor, and do come back again soon.

With kindest regards,

Gavin Jones - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2013

Great location, very quiet and lovely views. Very friendly and efficient staff. Plentiful food available at the breakfast buffet. The rooms are spacious and comfortable but could improve their bathtubs as they seemed to have seen better days. The spa room was small but fulfilled its purpose. Great value for money.

  • Stayed: December 2012, traveled as a couple
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Thank Ernest Jnr M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BowdenHall, General Manager at Mercure Gloucester, Bowden Hall Hotel, responded to this reviewResponded February 22, 2013

Dear Ernest Jnr M

Thank you for taking the time and trouble to review our hotel following your recent visit

I am pleased to read that you had a pleasant stay and enjoyed the spacious and comfortable guest bedrooms while been able to enjoy the lovely views.

I will discuss you comments with our Property Director regarding the bathtubs.

I look forward to welcoming you back to the Mercure Gloucester Bowden Hall in the not to distant future and keep looking at our website for our great weekend break packages

Kind regards

Gavin Jones - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2013

We were welcomed and made to feel welcome by the staff at this pleasant old house which has been turned into a very nice place to stay. Our rooms were clean and very well situated with a superb overlook of the grounds and the surrounding area. The restaurant and the food therein were of a high class and all six of us enjoyed our meals. This hotel is one we shall use again and I would recommend The Bowden Hall hotel without any hesitation.

Room Tip: Ask for an upgrade!
  • Stayed: February 2013, traveled with family
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Thank Roger M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BowdenHall, General Manager at Mercure Gloucester, Bowden Hall Hotel, responded to this reviewResponded February 19, 2013

Dear Roger M

Thanks for your feedback. It sounds as if you really did enjoy your stay

Thank you for taking the time to post such lovely feedback and for rating us so highly. It is much appreciated.

We hope to see you for your in the near future

Kind regards
Gavin Jones
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Gloucester, Bowden Hall Hotel

Address: Bondend Lane Bondend Road, Upton St Leonards, Gloucester GL4 8ED, England
Location: United Kingdom > England > Cotswolds > Gloucester > Upton St Leonards
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Upton St Leonards
Price Range: $103 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Gloucester, Bowden Hall Hotel 4*
Number of rooms: 72
Official Description (provided by the hotel):
Classically-styled country house hotel with Regency decor; amenities for business & leisure guests; situated on beautiful grounds. ... more   less 
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Also Known As:
Ramada Upton St Leonards
Ramada Hotel Bowden Hall
Ramada Gloucester
Gloucester Ramada
Mercure Gloucester, Bowden Hall Hotel Upton St Leonards, Gloucestershire, UK

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