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“Nice 3 day break” 4 of 5 bubbles
Review of Hatton Court Hotel

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Hatton Court Hotel
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Nice 3 day break”
4 of 5 bubbles Reviewed October 9, 2013 via mobile

We stayed recently for 3 nights over a weekend. First impressions were very good, however we did have to park in the overflow area most of the time due to weddings on the Friday and Saturday night. Our room was nice, we had one of the recently renovated rooms on the first floor, which had a big corner bath.

Breakfast was good, with hot food cooked to order (though serving size was smallish) and selection of cereals, fruits, toast, cheese etc from a buffet.

Our only complaints would be that due to the weddings being held we were woken by guests returning to their rooms late at night. Also, on our last morning trying to have a sleep in, housekeeping came by at 9am which woke us up. Perhaps they could check to make sure we had actually checked out before coming to clean the room?

Overall though our stay was lovely & would recommend it to anyone staying in the Gloucestershire area.

Stayed October 2013, traveled as a couple
Helpful?
Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,215 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (274)
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English first
Gloucestershire
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 9, 2013 via mobile

Myself and 3 others visited Hatton Court in September for Afternoon Tea, with a Groupon voucher and we all really enjoyed it. There were plenty of sandwiches, cakes and the scones were really nice. The champagne was just as good. Compared to other afternoon teas I've been to, this one has to be the best one yet! :-)

  • Stayed September 2013
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank antontothemax2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed September 29, 2013

The first room that we were given was very dark,in the eaves and had no bath. We were upgraded to a room in the "new wing". Which was much lighter. The bathroom,however was awful. The shower screen was covered in mould,the skirting boards were full of muck and quite frankly,it was not acceptable.

We had dinner in the restaurant. The soup was cold,we had to ask for bread and the service was very lacklustre.
We asked to see the manager the next morning. He was great,listened to what we had to say and gave us a discount with one free dinner. We really believe that he would look into our concerns and do something about it.

Room Tip: Don't go!!
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Barbara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed September 28, 2013 via mobile

We had the 6 course taster menu and really enjoyed it. The courses came quickly and there was a nice variety of dishes. Lovely food, nice location and the service was good. Using the voucher made it excellent value and we had no problem booking.

  • Stayed September 2013
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank Pookie_324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 24, 2013

My husband and I used the recent Travelzoo offer for the tasting menu. The food was lovely, exactly as described, the prosecco bubbly and the service very good. When the bill arrived for the wine and cheeseboard we had ordered I noticed that we had only been charged for one bottle of Chablis rather than 2 - I pointed this out to the waitress and was just slightly disappointed that she did not thank me for my honesty in noticing this but simply walked off and returned with another bill showing the 2 bottles which we then duly paid for! Just a slight criticism of an otherwise lovely evening.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 23, 2013

Me and my husband stayed here for one night Saturday 21st September for a weekend away. When we first checked in the first impressions were not good. We stood at reception for a while before the lady sitting in the back office said hello. We then had to say we had a room booked before a young lady from inside the back office came out. There was no warm welcome and we had to ask what time breakfast was, something that we should already have been told automatically when checking in. The room was very small but had a lovely view. It was very obvious the room has not been updated in a while as there was lots of chipped paint in places and it felt very old fashioned. The shower cubical was very small and the water just trickled out so I was unable to wash my hair while I was there as I would have been there all day. There was bottles of water in the room though which was good. There was a wedding going on that day which we had no problem with but it was quite noisy in the hallway/outside our door when they were going to bed. When we drove back to the hotel after eating out that evening (9pm) we could not get a parking space in their car park due to the evening guests that had turned up for the Wedding reception. We had to park in an overflow car park which was in a field down the road. Reception advised they told evening guests to use the overflow car park but there was no one making sure this was done. The barman working that night was really nice, very socialable and friendly. Breakfast was the highlight of the stay, the service was excellent especially the young man serving us and the food was really good too. I recommend the Eggs Benedict. They even offer hot chocolate which I was really pleased about as I don't like tea or coffee. So overall is was an ok experience and would have been better if the maintenance of the room was updated and the reception staff had the same customer service as the restaurant staff. If I visited again I would see what other hotels there were in the area. The King's Head pub down the road was a good place to eat/drink with good service.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Katie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 22, 2013

Just returned from lovely afternoon tea at Hatton Court Hotel - Tara restaurant. Lovely experience from start to finish. Nice venue, really helpful staff. Used a Groupon voucher and had no problems with booking (nor for using on a Sunday due to Saturday being fully booked).
Lovely selection of sandwiches - catering for veggie diet too. Fresh cakes and scones.
Would recommend and would like to go back to sample the rest of the menu. 5* from me :-)

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gill P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hatton Court Hotel

Property: Hatton Court Hotel
Address: Upton Hill, Upton St Leonards, Gloucester GL4 8DE, England
Location: United Kingdom > England > Cotswolds > Gloucester > Upton St Leonards
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Upton St Leonards
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hatton Court Hotel 4*
Number of rooms: 45
Official Description (provided by the hotel):
‘Contemporary country house with the Cotswolds warmest welcome’ Set high on an escarpment overlooking the Severn Vale this 45 bedroom country house hotel lies between the Cathedral City of Gloucester and Regency Cheltenham. Hatton Court provides the right balance between traditional hotel service and all the benefits you would expect from a contemporary hotel. The Tara Restaurant is renowned locally. It is an ideal place from which to explore the Cotswolds. Hatton Court is a reassuring size; not large and impersonal, nor too small. As a former splendid Cotswold home the feeling is of being eminently comfortable as opposed to grand. Nothing is hurried. The reception is very much a lounge, with leather sofas, magazines and an open fireplace for those chillier days. Next door the bar is more a place to relax, take tea, read and talk than to rush. The care taken to prepare the food, combined with a smiling service, is complemented by the thought that has gone into creating the Tara Restaurant. Fully refurbished in late 2009 the natural colours and soft lighting make a relaxing environment for friends and relations to enjoy each other’s company. Private dining facilities are available in the equally well appointed Cotswold Room. The peace of the surrounding countryside and comfortable bedrooms, some with whirlpool baths, make for a good night’s sleep ready for another day exploring the Cotswolds. ... more   less 
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Also Known As:
Hotel Hatton Court
Hatton Court Hotel Upton St Leonards, Gloucestershire, UK

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