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“Over night stay”
Review of Hatton Court Hotel

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Hatton Court Hotel
N E lincs
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Over night stay”
Reviewed March 27, 2013

Having stayed at this hotel a few years ago we thought we would return. I had booked through late rooms and paid £66 including breakfast. The room was in a separate building away from the main hotel it was of good standard with all mod cons I did think the bathroom was a little tired and could do with updating but everything else was great including a lovely king size bed.
We enjoyed our evening meal in the hotel and the staff were all excellent. Breakfast was good with a varied choice.
All in all a lovely stay.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jud11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
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English first
Bristol, United Kingdom
Level 6 Contributor
104 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed March 26, 2013

Hatton Court is trying hard to provide a high standard of service and if the number of the guests staying at the hotel is a guide, then in the main they are succeeding. All the staff very much contribute to the effort by providing a friendly and professional service.
However, the devil is in the detail and although he does not poke his head up very often, he is lurking around a few corners.

Our three night package represented good value. It included a 5 course dinner on the first evening and then 3 course dinners on subsequent evenings. Plus an 'in the room gift' of a bottle of champagne or a Villeroy & Boch gift set (Tip: Choose the champagne). Plus an upgrade to a Superior Jacuzzi Room. Plus the very pleasant extras of hot chocolate and cookies on arrival and a cream tea during our stay.

Sure enough, on arrival, we were upgraded to a Superior Jacuzzi Room. Whilst the temperature outside was sub-zero, the room was warm, of a good size and well appointed. The view from the window was lovely as we watched a fox playing in the snow in late March!
The devil is in the fact that my wife and I seem to have a label stuck to our foreheads which says "Please allocate us a room which is situated over the service areas." Although not overly obtrusive, we could hear the hum and clunk of machinery, but be warned all deliveries are made to the hotel forecourt and 'Tis on a Monday morning the dustman comes to call.' and like all deliveries, he takes great pleasure in trundling his noisy trolley to and fro, to and fro, allowing the door to slam on each journey - a lay-in is not an option.

The Tara Restaurant clearly prides itself on fine dining and certainly the layout and decor is very pleasant. However, the devil does appear in the form of large ceiling mounted air conditioning unit which either shrouds you in a curtain of uncomfortably warm air or leaves you in a cold draughty corner.
The food is well presented and of a good standard. However, if you are staying for more than a couple of nights it is likely that to will be crying out for a simple chip which is not three times fried and placed in a stack, skidding on a 'smear of' towards a 'medley of' with a 'jus of'. With the greatest respect to the Chef; it is a stretch of the imagination to call a single 'amuse bouche' a dinner course when it is an exercise in culinary micro surgery, failing to amuse the mouth and certainly evaporating before tickling the tonsils.
Breakfast is generally good. However, the devil is in the eggs. My wife's poached egg was like a hard white canon ball. My fried egg was the same canon ball which had been run over by a steam roller. Whilst the lady to the left of us said "This omelette is unacceptable, take it away!" the lady to the right of us enquired "Where is my ham omelette, have you forgotten me?".

Would I recommend Hatton Court? Yes - providing a few devils are laid to rest before our next visit.

Room Tip: Gloucester Docks is well worth a visit with its warehouse full of antiques and the Quays Outlet Mall...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank onlymybumf238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lytham St Annes. Lancs, UK
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 22, 2013

Spent three nights here in March when weather was dull and cold. The hotel was warm in temperature and in hospitality. We paid £140 for dinner, bed and breakfast. The dinners were good. The bedroom was spacious with an enormous bed and as warm as you wanted. Plenty of storage space, fridge, bathrobe, very large bathroom with shower and jacuzzi. Breakfast was excellent with enough and more to see you through the day - plenty of choice too. All the staff were brilliant and nothing was too much trouble. They even gave us an excellent recommendation to a nearby inn when we fancied a change of venue. It's very handy for Gloucester and the staff were very knowledgeable about parking and amenities in the city. It's also not far from the must-visit Jenner's Museum.

Room Tip: Pay a bit more for a larger room in the annexe.
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wrinkled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 19, 2013

We stayed on a 1 night stay on Friday March 1st on a "Winter warmer". The stay included a free room upgrade subject to availability. On arrival and we checked in just before 3pm I checked the hitl website for availability of "superior jacuzzi rooms and yes there were rooms to book. However 2 minutes later at reception we were told there weren't any rooms??
Our room which was an executive was spacious and refurbished however the same standards certainly did not apply in the bathroom. This was dated and dangerous. Old gold shabby taps, a sharp and rusty shower screen and a shower that barely worked. We were forced to use the bath.
Our stay included a 5 course meal. When going down to the restaurant we were told to pick from the 3 course set menu and they would make up the other 2 courses with a spoonful of soup and tea/coffee.....
Break
Our room faced the car park right above reception so sleep was not good. Cars pulling up in the early hours and early morning deliveries or the hotel. Also outside lights permantly on.
Breakfast the next morning was a total shambles. We were seated quickly ordered a hot drink and told to help ourselves to juice cereals etc. The order for our cooked breakfast was also taken. This arrived in minutes. My breakfast was COLD and my poached egg was like rubber I was embarrassed for the waitress that served it to me. I asked for another breakfast but by the time it arrived my husband had eaten his so i ate alone. 4 couples around us had wrong breakfasts and were sending them back. Never were we offered another drink and we sat there for 30 minutes with no drink and dirty plates. We went to our room and made one ourselves. Tables around us were not being cleared and it felt attention to detail was on the wedding that was taking place that day.
We went to settle our bill and there was tea/coffee on there that was suppose to have been included? This was £5.50 so the mouthful of soup we had each cost £14.50!!!! Our allocation for the evening meal should of been £40 each.
I filled in the "how was your stay" form and handed it in at reception. I was told they go directly to the manager? I have since emailed the hotel directly 3 times with my concerns and what a surprise I have heard NOTHING from the manager. You take the time to express your opinions and no one has the decency or manners to acknowledge you. I have even emailed for there Head Office contact details and had no response. It appears to me standards are low and no one is bothered?
Such a shame my husbands birthday was miserable. We had a great stay here back in June last year.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Michelle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wetherby, United Kingdom
Level 4 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 18, 2013

I have just returned from a weekend away at Hatton Court. On arrival I was a bit worried as when we got to our room (46) the shower was dripping and the noise was driving us nuts. This was mentioned to Alice on reception and we were immediately moved in to another room (44) which was smaller but very cosy. There was also a problem with the heating but this was resolved after Alice called an electrician.

From then on I couldn't fault anything. The food was excellent and the staff very friendly and helpful, especially the trainee restaurant manager who looked after us on both nights (sorry, I don't know her name).

This was a very enjoyable stay and I hope that we will be able to stay again before too long.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wethlib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 17, 2013

I had a meal at your hotel, firstly staff were friendly, place was clean, I had the lemon chili prawns / Roast Beef / Chocolate Brownies, I was brought the pork terrine, after a short wait was given the prawns which looked as if it was just thrown on the plate, I then received my main roast beef which looked smaller then the child’s lunch, who was sat next to me, the roast potatoes were under cooked, and there wasn't any red wine gravy, the chocolate brownie which comes with vanilla ice-cream and toffee sauce, just came with small scoop of chocolate ice-cream, has you can see was not please with the small size under cooked wrongly served meal, I did mention to the serving staff that i was not happy who seemed to take it in their stride and nothing else was said, Has I was in with a party I didn't like to cause to much of a problem, but if I was on my own I would not have liked to pay £43.90 plus the price of the drinks.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank KonasR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 15, 2013

It had the advantage of being the only hotel with a free room within striking distance of the Cheltenham Festival. The room was fine - clean and simple. No fridge - nor conditioner. And very hot. The food was not so good. Breakfast was truly poor. The evening meal was truly average - at an inflated Festival price. Still...there are 42 weddings booked there this year, and its setting is relaxingly impressive.

Room Tip: The refurbished junior suite was fine.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hatton Court Hotel

Property: Hatton Court Hotel
Address: Upton Hill, Upton St Leonards, Gloucester GL4 8DE, England
Location: United Kingdom > England > Cotswolds > Gloucester > Upton St Leonards
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Upton St Leonards
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hatton Court Hotel 4*
Number of rooms: 45
Official Description (provided by the hotel):
‘Contemporary country house with the Cotswolds warmest welcome’ Set high on an escarpment overlooking the Severn Vale this 45 bedroom country house hotel lies between the Cathedral City of Gloucester and Regency Cheltenham. Hatton Court provides the right balance between traditional hotel service and all the benefits you would expect from a contemporary hotel. The Tara Restaurant is renowned locally. It is an ideal place from which to explore the Cotswolds. Hatton Court is a reassuring size; not large and impersonal, nor too small. As a former splendid Cotswold home the feeling is of being eminently comfortable as opposed to grand. Nothing is hurried. The reception is very much a lounge, with leather sofas, magazines and an open fireplace for those chillier days. Next door the bar is more a place to relax, take tea, read and talk than to rush. The care taken to prepare the food, combined with a smiling service, is complemented by the thought that has gone into creating the Tara Restaurant. Fully refurbished in late 2009 the natural colours and soft lighting make a relaxing environment for friends and relations to enjoy each other’s company. Private dining facilities are available in the equally well appointed Cotswold Room. The peace of the surrounding countryside and comfortable bedrooms, some with whirlpool baths, make for a good night’s sleep ready for another day exploring the Cotswolds. ... more   less 
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Also Known As:
Hotel Hatton Court
Hatton Court Hotel Upton St Leonards, Gloucestershire, UK

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