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“Excellent customer service”

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The Cheltenham Chase Hotel - A QHotel
Ranked #1 of 2 Hotels in Brockworth
Certificate of Excellence
Reviewed February 25, 2013

Weekend break was very enjoyable. The main thing that stood out was the friendliness of staff on reception, in the pool reception and in the dining room, very welcoming!

Looking forward to another weekend there in March.

  • Stayed: February 2013
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1  Thank Chrisd100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this reviewResponded March 6, 2013

Dear Chrisd100
Thank you for taking the time to post such lovely feedback. We do circulate all of our guest feedback within the team here and it's great for the team here to realise that their hard work and dedication does not go unnoticed or unappreciated.
We'll see you again in March!
Thanks again.
Kind regards
Keith Turnbull
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,804)
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1,202 - 1,208 of 1,804 reviews

Reviewed February 25, 2013

everything about our stay was fantastic.The food in the restaurant was some of the best hotel food I have eaten.
The weekend deal was very good value for money
I would recommend this hotel and I would definitely stay there again

  • Stayed: February 2013, traveled as a couple
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1  Thank susan g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this reviewResponded March 6, 2013

Dear Susan g
Wow! such great feedback! Thank you so much for taking the time and trouble to post your thoughts on your stay at The Chase.
We hope to see you again soon.
Kind regards
Keith Turnbull
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2013

This was our first stay at a 'Q' Hotel The hotel chain was recommended to us by a friend who has stayed in many 'Q hotels but not this one as yet. We were thoroughly impressed by the layout of the hotel, the spa facilities and the helpful staff. The food was excellent and breakfast plentiful and delicious. Even though this is used for a conference hotel as well as other guests it was surprisingly quiet and peaceful! A great 2 night break for visiting Gloucester and Cheltenham close by.

  • Stayed: February 2013, traveled as a couple
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1  Thank MrBalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this reviewResponded March 6, 2013

Dear MrBalla
Thanks for posting such fabulous feedback and I'm so pleased that you enjoyed your stay!
I hope that you will try some more QHotels in the near future and indeed return to The Chase again very soon.
Thanks once again.
Kind regards
Keith Turnbull
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2013

Best hotel breakfast a really good buffet. Lots of delicious fresh fruit and pastries. All the staff were very helpful and the rooms were very pleasant. Easy drive into Cheltenham. The pool was good but a bit busy on saturday morning but I would definitely recommend this hotel as a comfortable base in Cheltenham.

  • Stayed: February 2013, traveled with family
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1  Thank alfiejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this reviewResponded March 6, 2013

Dear Alfiejo
Thank you! It's brilliant to hear such great feedback and I really do appreciate you taking the time to post your comments.
Please do come back to The Chase again soon.
Kind regards
Keith Turnbull
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2013

We did not use any of the facilities as we simply stayed the night but our time at the hotel was pleasant. The service was great at breakfast and the food was ok, although there were lots of businessmen around who were fairly noisy. Upon checking out, we found there was a queue but we did not have to wait very long. My only complaints are that it was a little strange/uncomfortable to walk past meeting rooms in order to get to our room and we found that the room was cold and took some time to warm up.

  • Stayed: February 2013, traveled with family
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1  Thank kawaiitraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this reviewResponded March 6, 2013

Dear Kawaiitraveller
Thank you for posting a review on Trip Advisor and for taking the time to give us your feedback. It sounds as though overall you enjoyed your stay at The Chase which is great to hear.
We hope you will consider returning soon.
Kind regards
Keith Turnbull
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2013

An excellent weekend was spent at this hotel celebrating my wife's 50th birthday. The staff were enthusiastic, cheerful and well trained. The rooms were quiet to the point of silence. We slept almost 12 hours on the Saturday night. The food was well cooked and superbly presented. Only two small blips and both were sorted very quickly. My wife ordered a glass or red wine with her cheese course and this was slow to appear. However the barman was busy and as soon as I reminded the waiter it was dealt with promptly. The same story following the non appearance of the newspaper I had ordered on the Saturday morning. I would thoroughly recommend the hotel.

Room Tip: Room 18 is next to the office.
  • Stayed: February 2013, traveled with family
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1  Thank Robert E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this reviewResponded March 6, 2013

Dear Robert E
Thank you for taking the time and trouble to write an on-line review regarding your stay at The Chase and may I wish your wife a very belated Happy Birthday!
I'm pleased you enjoyed your stay with us, but sorry that experienced a couple of 'blips' I am sorry and I do hope that you were not inconvenienced too much as a result.
We hope to welcome you back again very soon!
Kind regards
Keith Turnbull
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

We booked this hotel as a package for a Valentine/Anniversary break and were not disappointed. On arrival we were greeted by friendly and efficient reception staff. Our room wasn't ready as we were early so we asked if we could have our (included)Cream Tea early. This was no problem and very well presented and tasty. We were asked if it was all OK by the bar staff and Manager who then arranged for us to get our room early. He (Ash) couldn't have been more helpful. The room was spacious, comfortable and very well designed and pleasing including, fridge, kettle, iron, wifi and a lovely bathroom. The public rooms were all of a very high standard and look fabulous. The retaurant service was impeccable and although I had a problem with my meal it was all handled perfectly. The leisure centre was lovely as well, clean with everything you could want. The location is great being easy to get to, close to Gloucester and Cheltenham and within easy reach of all of the beautiful Cotswold villages. We had a wonderful stay and will definitely go back.

Room Tip: I think all the rooms are fine, there's nothing noisy and they are all the same standard from wh...
  • Stayed: October 2012, traveled as a couple
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2  Thank Jacqui C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this reviewResponded February 20, 2013

Dear Jacquibabs

What a great review! Thank you for taking the time out to give us such great feedback, it is much appreciated.

Thank you also for your praise for our team. We do circulate all feedback to all of the staff here and it's a great motivator for the team to read such positive feedback.

I'm sorry to hear that you had an issue with your evening meal, but pleased to hear that we were able to resolve this to your satisfaction.

I hope that we may have the pleasure of welcoming you back to The Chase very soon!

Kind regards
Keith Turnbull
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cheltenham Chase Hotel - A QHotel

Address: Shurdington Road, Brockworth GL3 4PB, England
Location: United Kingdom > England > Gloucestershire > Brockworth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Brockworth
Price Range: $117 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Cheltenham Chase Hotel - A QHotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
The Cheltenham Chase Hotel is situated conveniently close to both Cheltenham & Gloucester and just minutes away from junction 11a of the M5. The Hotel boasts 122 contemporary, air conditioned bedrooms, all with flat screen TVs, tea & coffee making facilities and fridges. Hardy's Restaurant offers fantastic food in a light contemporary atmosphere overlooking the Cotswold Hills, whilst Hunters Bar and Lounge provides a relaxed area in which to enjoy a great range of food and drink. There is an extensive leisure club with great facilities including a pool, sauna, steam room and jacuzzi, a fully equipped gym and weights area and a Spa offering a full range of treatments. Complimentary WiFi is available throughout the Hotel. ... more   less 
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Also Known As:
The Cheltenham Chase Hotel - a q Brockworth
Cheltenham Chase Hotel
Cheltenham Chase Brockworth
The Cheltenham Chase Hotel - A QHotel Brockworth, Gloucestershire

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