I went there in the month of April 2012 over a long weekend from Bangalore. We had booked 4 deluxe rooms and everything was confirmed beforehand.
Travelled 300+ kms to reach the place dead tired...first impression of the facility was good..but then the horrible story started...we were made to wait for more than 2 hrs in the lobby as the guest in our room had gone out with the keys...they could not arrange the keys and could not open the room as the guest luggage was still inside (none of my problem). With kids and elders waiting in the lobby for hours was absolutely terrible and irritating. The manager was not available and the jr staff couldnt understand/speak english/hindi. We yelled and yelled and yelled...finally the manager decided to open the room. Then came another shocker...the deluxe room was in no ways deluxe..the balcony had a wall covering it. It was dirty and the mattress was soiled...we yelled again. The manager upgraded us to the cottage room. This was much better.
Food was average - not much variety though..room service was just average..you have to keep yelling to get the work done.
Overall..it was relaxing only because of the greenry it provides and the location it is in - close to all famous hotspots...but which this price...I would rather suggest to see something better to stay and enjoy peacefully...
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- Also Known As:
- Green Gates Hotel Kalpetta
- Green Gates Kalpetta, Kerala, India