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“Food not good quality, organisation appalling .”

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De Vere Cotswold Water Park
Ranked #1 of 1 Hotels in South Cerney
Reviewed December 9, 2012

Christmas Part Dec 2012 Food not good, frozen potatoes used on roast , very slow service three courses took over 2 hours to arrive, then breakfast next morning queue was over half an hour for cooked to be presented with over and undercooked food. Room was ok but nothing special.
Overall very disappointing and would not go here again.

  • Stayed: December 2012, traveled as a couple
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Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations2007, Guest Relations Manager at De Vere Cotswold Water Park, responded to this reviewResponded December 15, 2012

We are saddened to learn that our guests stay was not as enjoyable as we would have hoped .

We have experienced a series of very busy weekends in the lead up to the Christmas season and whilst it is difficult to agree with all of the comments made here, we do apologise for any dissapointment caused and hope that our guests will reconsider another visit.

Stephen J Brock & Dominic Haigh
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,171 - 2,177 of 2,738 reviews

Reviewed December 9, 2012

Pleasant staff. Excellent spa pool and sauna. great breakfast and comfortable room. Large and plenty of events so if planning a romantic weekend check you are not booking in the same time as a major conference event. we were there for the christmas party and I would have pitied anyone seeking an oasis of calm. However I already plan to take my partner back for a spac day and overnight stay.

Wonderful setting in the Cotswolds. Modern chic in an old English setting

  • Stayed: December 2012, traveled on business
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Thank MichaelSadler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations2007, Guest Relations Manager at De Vere Cotswold Water Park, responded to this reviewResponded December 15, 2012

We are please dthat our guests find the hotel to be a 'modern chic in an old english setting' and that they enjoyed their stay so much they have already made plans to return to us.

the kind comments made here regarding our staff, excellent spa pool and sauna, great breakfast and comfortable room are very much appreciated.

Stephen J Brock & Dominic Haigh
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2012 via mobile

Stayed here December 4th on business and have got to say its the height of luxury from the service to the food quality, the spa and gym were just incredible. I am looking at coming back to spend a break here with my wife. Very very impressed!

  • Stayed: December 2012
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Thank Jastheace1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations2007, Guest Relations Manager at De Vere Cotswold Water Park, responded to this reviewResponded December 15, 2012

We are happy to learn that our guest enjoyed their time here at The Cotswold Water Park Four PIllars Hotel and have already planned a return trip. The comments made here about the facilities and staff are very much appreciated.

Stephen J Brock & Dominic Haigh
Guest Relations Team

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Reviewed December 3, 2012

Stayed for one night, brilliant hotel and surrounding, staff really cannot do enough for you. Breakfast variety catered for everyone. Spa facilities excellent had a really nice time, would definitely recommend this hotel to anyone.

  • Stayed: December 2012, traveled with family
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Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations2007, Guest Relations Manager at De Vere Cotswold Water Park, responded to this reviewResponded December 15, 2012

We are pleased to learn that our guests would recommend us and happy to learn that they enjoyed their stay with us and the facilities available in Spa6

Stephen J Brock & Dominic Haigh
Guest Relations Team

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Reviewed December 2, 2012

We loved our stay here when visiting Cirencester for the Christmas markets. The leisure facilities were superb - great pool which our 3 year old loved (careful to check the times that children can swim) and clean changing areas.
Our room was lovely - lucky to have a view from the balcony area of the lake and spotless bathroom and room.
We ate in the lounge bar and the food was of a high standard and reasonably priced. Buffet breakfast all great too.
The staff were all wonderful - they couldn't have been more helpful or friendly.
We have just booked another 2 night stay here for next year so it must have been good!

Room Tip: I think the room with lake view are in demand so request when booking.
See more room tips
  • Stayed: December 2012, traveled with family
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Thank CVALondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations2007, Guest Relations Manager at De Vere Cotswold Water Park, responded to this reviewResponded December 15, 2012

We are pleased that our guests enjoyed their stay so much that they have already booked to return to us. We look forward to seeing them again.

Stephen J Brock & Dominic Haigh
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2012

Stayed here 2 nights midweek. No complaints. Room very large with views out on to the lake. Bar food good, room service menu not to our taste but that's just us. Spent both nights in the lounge bar, staff excellent. Breakfast is wonderful, wide selection, something for everyone. £204 B&B could be seen as expensive but for the clientele and the beauty of the Cotswold area this would be the average price tag for a visit like ours.

  • Stayed: October 2012, traveled as a couple
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Thank PrincessKimmyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations2007, Guest Relations Manager at De Vere Cotswold Water Park, responded to this reviewResponded December 15, 2012

We would like to thank our guest for their review and are happy that they found their stay to be 'good value for money'.

Our Lounge Bar is open 7am-10pm serving hot beverages, morning bites available until 11am, afternoon tea available until 6pm, hot and cold sandwiches and paninis, baguettes, starters, main courses, burgers, pasta and salads, selections from the grill, desserts and cheese with biscuits.

We currently off a 2 course lunch menu at £9.95 available Monday - Thursday from 12noon to 5pm and our bar lounge is the perfect place to relax and watch the world go by as you plan your day in the Cotswolds.

Stephen J Brock & Dominic Haigh
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2012

stayed there for a three day business meeting. all was nice, friendly and efficient. some of the rooms ae quite far away from the main building, which makes quite a commute to reach the meeting rooms. both the restaurant and the boathouse pub offer nice food, nothing fancy but good quality and value. staff could be a bit more efficient, and the wifi in the main building does not always work, but thats not too bad. the area is nice, but this time hadnt too much time to enjoy it. would consider to come back though...

  • Stayed: November 2012, traveled on business
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1  Thank just_travelling_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations2007, Guest Relations Manager at De Vere Cotswold Water Park, responded to this reviewResponded December 1, 2012

We thank our guest for their review and are pleased to learn that they also enjoyed their time at The Old Boathouse pub.

We offer complimentary Wi-Fi throughout all our Public Areas and are not aware of any issues with access. The pub offer complimentary Wi-Fi too. In our guest bedrooms, we currently offer a wired internet connection.

Stephen J brock & Dominic Haigh

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Additional Information about De Vere Cotswold Water Park

Address: Lake 6, 17 Spine Rd E, South Cerney GL7 5FP, England (Formerly Cotswold Water Park Four Pillars Hotel)
Phone Number:
Location: United Kingdom > England > Cotswolds > South Cerney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in South Cerney
Price Range: $109 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — De Vere Cotswold Water Park 4*
Number of rooms: 328
Official Description (provided by the hotel):
This contemporary 4 star hotel is superbly located in the heart of the Cotswold Water Park, only three miles from Cirencester and six miles from Swindon. The hotel offers guests a wealth of amenities and outdoor activities.This exclusive resort enjoys an unsurpassed setting of lakes, rivers, wetlands and grassland. Stunning views, open spaces and a wealth of leisure and active pursuits make this the perfect place for a visit or for a break all year round. ... more   less 
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Also Known As:
Cotswold Water Park 4 Pillars Hotel
De Vere Cotswold Water Park South Cerney, Cotswolds, UK

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