Now I must be honest, I didn't eat here, I only visited for a drink and visited on probably their busiest day of the year. Bank Holiday (Duck Race Day). However that really is no excuse for what I witnessed.
Two young ladies sitting beside me had ordered food. One of them returned hers to the bar with a complaint that the sauce was like water.
Eventaully the landlady/manager came out to see her. The conversation went like this, and bear in mind this was for all to hear.
M. I undestand you had a problem with your food.
C. Yes the sauce on it is like water, it's runny.
M. Well that's not really our fault the fact that you just don't like it.
C. It says it is a creamy tomatoe sauce. There is no cream it's like water. It has no taste.
M.I'll take it back to the chef and see what he says. I can't really give you a re-fund just because you didn't like it.
A COUPLE OF MINUTES PASS AND THE MANAGER RETURNS.
M.The chef say's that's how it's delivered in it's packet so there's nothing wrong with it. I can't give you a re-fund but I can offer you an exchange.
C.I don't want an exchange it really is not nice. You advertise it as a creamy tomatoe sauce. There is no way that is creamy. I don't want anything else thank you.
Two minutes later the manager slammed a refund on her table and said, There's your re-fund I hope your happy now and walked off.
I think a lesson in customer service skills is needed here.
- Also Known As:
- The Eliot Arms Hotel South Cerney
- The Eliot Arms South Cerney, Cotswolds, UK