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Colby67
Darwin, Australia

All Seasons Phuket under managed.

2.0 of 5 bubblesReviewed Oct 7, 2012
The All Seasons Phuket is located across the road from the beautiful Nai Harn beach, with an island out front and cliffs both sides. The roms are very avrage, and the layout a mazz. This is a hotel in paridice that is under managed, staff have little or no direction.
Date of stay: October 2012
Trip type: Traveled solo
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMAllSeasons, General Manager at All Seasons Naiharn Phuket, responded to this review
Responded Dec 4, 2012
Thank you for your feedback.

The hotel gardens can indeed be disorientating on the first day; for this reason, the bellboys or the night staff escort each and every guests to their room. After the first day, it is easy to find the way in the hotel.

I do not agree fully with your comments about the staff; you spent over one hour on your arrival day to try to renegotiate the rate you booked.
After the original two nights, you requested to extend your stay on two consecutive days, spending again over one hour each day trying to negotiate the rate and looking on every possible website to try to find a cheaper rate than the one given to you.

Staff have their instructions and do follow them properly but on this occasion, even my reception manager had a hard time..
Some guests are harder to handle than others

We finally managed to find an agreement that satisfied both parties and I am glad for that.
Thank you again for taking the time to share your experience.

Gilles Tourenne
General manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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    Reviewed October 5, 2012

    I am also late in writing this review, and normally I do not write. But after reading some of the reviews about this hotel I will do now. It sems to me that I stayed really not the same place some people stayed the same time. Since 2006 we spent there every year 2 weeks for Christmas and New Year, last two years together with our little son. We enjoyed and we are happy to go there end of year again.
    Beach: Nai Harn is a perfect beach to relax. Of course in peak season there are many people who want to enjoy too, but you will never have problems to find a place to swimm and to dine in one of the small restaurants at the beachway (and all of them are good). But if you are looking for bars and nightlife, Nai Harn is not the area which fullfill your wishes
    The hotel is only a few steps away from the beach. Rooms: clean and since the refurnishing 2007 you find everything you need. Normally you will not stay whole day in your room, so it is big enough. Try to avoid the rooms near the street. But if you look for 50 squaremeters and flatscreen with 50 international channels you better move to another place.
    Pool: the new big one is excellent, the old small one could be renewed once,
    Staff: even in peak season you will find a friendly staff who try to make your stage comfortable.Of course sometimes you have to queue for breakfast, which is btw ok, but In 6 years I could not complain about one person. Obviously the management does a good job.
    May be the staff become more friendly if people not try to teach them how to do their job, also words like please or thank you can help a lot.
    We really recommend all seasons for an uncomplicate and relaxing holiday.

    Thomas, Panita and Felix

    Room tip: away from the street
    Date of stay: December 2011
    • Trip type: Traveled with family
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    6  Thank Thomas J
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    GMAllSeasons, General Manager at All Seasons Naiharn Phuket, responded to this reviewResponded December 25, 2012

    Dear Thomas,

    Thank you very much for taking the time to review our hotel.
    It is quite rare that our many regular guests take the time to give their feedback on Tripadvisor and as such is very much appreciated and touching.

    As you mentioned we are more suited for a relaxing holidays: quite successful with families or couples as Naiharn is in the quiet area of Phuket and hosts the most beautiful and preserved beach of Phuket.
    It is also relatively safe compared to other as all sea engines are forbidden in Naiharn Beach (no jet-skis, speedboats or others driving like crazy in the middle of the swimmers)...

    The hotel is indeed not recommended for guests who prefer to party every evenings.

    Thank you again for the very accurate details of your review and we are looking forward to see you at the hotel again.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Reviewed August 25, 2012

    We stayed here for 2 weeks in January 2011. I'm late in writing this review obviously!

    So, overall our experience was positive. If there were more options the same distance from the beach I'd probably look around. But remember that in this area there are VERY few choices for accommodation within a 30sec walk to this beach. From what we could tell it was this place, the Royal Yacht Club (whatever it's called, its ridiculously expensive), or any of the hotels up in the Naiharn town area which are a decent walk to the beach and not recommended under the scorching sun.

    All we were looking for was a comfortable, clean, quiet room. This place ticked those boxes. Yes, it is far from the 'action', but on our day trips to areas such as Patong (which we found to be extremely dirty, loud, and annoying) we found ourselves very glad that we stayed in Naiharn. This area is so beautiful. We took a day trip to Coral Island and while it was beautiful, the beach at Naiharn is just as good. And anyway the hotel has a free shuttle service to the main drags which we did a few times. Make sure you book a few days in advance. They will also take you up to Promthep Cape for sunset - don't miss this. There are some lovely shops up there and the shop keepers just give you the best price straight up unlike Patong etc.

    We loved the 100THB cocktails at happy hour by the pool. Fitness room not great but nice beach and flat paths around for jogging in the mornings. Breakfast was good enough. At peak times i.e. 9am it was hard to get a table and staff struggled to keep up. There was one short-lived power outage during our stay (boohoo get over it and go to the beach) In my opinion minor inconveniences are worth it to stay at this location. There are a bunch of restaurants across the road which were magical at night time. All the tables are in the sand and the food is amazing (Food Mama is the best) and cheap.

    So basically, my point is this: if you travel overseas to spend all your time sitting in a luxury hotel room, you will not like this place. If you want a decent (decent, not 5 star) and safe place to crash after getting out and about, you'll be fine.

    Room tip: Ask for a room not facing the road as motorbikes can go past late at night and early morning.
    Date of stay: September 2011
    • Trip type: Traveled as a couple
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    2  Thank reenbee
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed August 3, 2012

    The beach by this hotel is amazing. It is right across the street, and has perfect sand and waves. That all being said, our hotel room smelled like sewage when we walked in. Called the front desk and they came up and basically just ran the A/C on blast until it went away. Throughout our stay, whenever we would leave the A/C off for a while... same thing would happen. Also, I accidentally broke a glass bottle of water on the floor and they came up to sweep up the pieces of glass. That was very nice of them, however they charged me 60 baht for doing that on my bill. Interesting... The included buffet breakfast was decent, we figured out that the cook will make omelettes for you if you ask, otherwise you'll just get eggs by themselves. All in all, I would stay here again because of the location and hopefully the sewage issue was just a fluke in our wing of the hotel...

    Date of stay: July 2012
    • Trip type: Traveled as a couple
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    1  Thank rstrazz
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed July 25, 2012

    We stood here for 11 nights, had two separate rooms with a connecting door. We had Superior Rooms with 1 King Bed each. Single Occupancy each. We took a taxi from the Airport, it was 600 Baht for two people. The rooms have been very spacious and have been equipped quite good. The baths rooms also have been equipped well and have also been spacious. The rooms have been behind the main building in the hills. From the beach you even couldn't see anything else but the main building which I think is very well done. There are two resorts next to the all seasons who are clearly visible and their look disturb the environment notably more than the all season's buildings do. The nearby beach is good and wide but also was packed but then we've been there during high season. Respecting this the price has been reasonable (approx. 68 EUR per night, breakfast included). The breakfast was good, two chefs there cooking to order. As the resort is part of a french Chain it was not a surprise that man french guests have been there, which all have been very polite and nice. When you went to the beach things could get different with lots of russian guests there. Their way to spend a holiday is different to the way western european people do. As Naiharn beach is quite quiet, I recommend to go to Rawai Beach (Tuk Tuk costs 300 Baht). There are some nice places to go. Don't miss the seafood market at Rawai pier, buy some fresh Tiger Prawns os Lobster there and go to one of the two restaurants on the other side of the street. They'll prepare the food you brought at a small charge, order some side dishes as well as drinks and make it a good night! We ordered a shuttle service back to the airport and the hotel charged us 1000 Baht. I liked the resort and the location! And yes, when a friend of mine, who used to live in Rawai in winter, stood at my room for a few nights, the room still was spacious. And the reception staff was extremely nice, even remembered my name 5 days after checking in.

    Date of stay: February 2012
    • Trip type: Traveled with friends
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    1  Thank Reiner71
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed July 19, 2012

    We arrived in the All Seasons on a Saturday morning and were greeted by reception who asked us for a deposit of 2,000 bkts. We were then directed to our room by the porters aka ' the stable boys' who expected a tip. The room itself was clean however the bed was fairly uncomfortable. On two occasions we had to ask for towels in our room as the cleaner forgot to replace them. Overall staff were pleasant but not overly helpful. I asked for an iron at reception and I was told the hotel didn't have one. The breakfast was fairly decent with a buffet offering a variety of foods. The pool area was fairly nice with music busting out tunes til 7pm and happy hour. In the surrounding area the coconut cafe is a must to dine in however do avoid Seafood Nai Harn which is complete crap. The free shuttle service is good but remember to book in advance. As a location it is fairly remote without transport unless you are prepared to rent a scooter or car. Overall , not a bad spot but I wouldn't want to return either.....

    Room tip: Tell them its a special ocassion, maybe you will be lucky to get a room towards the front near the beach.
    Date of stay: July 2012
    • Trip type: Traveled as a couple
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    1  Thank angellionsigh
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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