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Reviewed December 28, 2016

Hotel standards are wonderful from the cleaning ladies to the waiters,it was so peaceful and relaxing once we arrived.The journey there is gruelling and going back was worse,4 hours there and 5 hours back,and the worst part was collecting half a coach of parents and grumpy children at the last pick up,bear in mind we had been adults only for 2 weeks!I know we could have had a private transfer,but I don't see why having paid the amount we did that we should have to pay extra for a taxi!
This is not down to the hotel but the travel companies.
Beautiful Island,fantastic staff,wonderful setting.
Don't let this put you off,we went to chill out and we did.
Thank you so much Cayo we had a fabulous holiday.

Stayed: December 2016, traveled as a couple
3  Thank sneezeone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Cayo Levantado, responded to this reviewResponded December 30, 2016

Dear Sneezeone,

Please receive warm greetings from all the staff in our Hotel Luxury Bahia Principe Cayo Levantado Don Pablo Collection.

First of all, we would like to thank you for your excellent review. Our staff is always happy to hear our guest feedbacks and is truly a pleasure to learn that you had a pleasant stay with us.

Definitely we hope we can have the chance to welcome you again in a near future to be able to provide you a memorable experience, only with Bahia Principe Hotels & Resorts you are able to find the holiday of your dreams.

Kind regards,

Lissa Matos
Luxury Bahia Principe Cayo Levantado
Don Pablo Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2016 via mobile

Just back from 10 days on this beautiful island.

The resort itself is beautiful, well kept and very clean. The small size is really what makes it so quaint. The resort is a tad hilly in spots and could cause issues if you have any difficulty walking at all, HOWEVER, thus is easily solved with their constant "taxi" service! You almost never have to wait before one shows up and takes you wherever you want to go.

The beach is OK. VERY windy on one side and VERY crowded and shady on the other. The beach is narrow and short, so no walks along the beach. Not much they can do about that tho'! Ended up spending most of our time at the quiet pool. The quiet pool is wonderful. So clean and sunny up there. None of those rows and rows of chairs you see at most resorts. There are lots of gazebos or umbrellas if you are looking for shade. Beach pool is not as nice.

The people are incredible. Very good service in most areas/restaurants. Two of our favourite people are Maria at breakfast/lunch and Armando in the main lobby bar. Euris, Customer Service Manager was a great help. He made all of our dinner reservations prior to our arrival and any questions or concerns we had were handled immediately and always with a smile!

Rooms are nice and housekeeping does an excellent job in keeping them clean and tidy. Mini bar was refilled daily and if we left a note asking for more or less of something, they always accommodated us.

Our only complaints about this place is with the buffet food....but really, who goes south for the food??? It was good for breakfast and the egg guy was wonderful. Good selection. While we only had dinner twice in the buffet, we ate lunch there most days or at the other 2 smaller buffets. Food was really hit and miss in the buffets. Food in the heating trays was never really hot, just warm. Selection was ok. The à la carte restaurants were good, they were the same as any other Luxury Bahia Principe. Don Pablo's Chef Selection menu was quite good.

Would we return to this resort... probably not. We travel a lot and there are nicer places at comparable prices. Would we recommend this resort.....yes, if a nice beach is not a priority.

Stayed: December 2016
6  Thank DeeJoOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Cayo Levantado, responded to this reviewResponded December 24, 2016

Dear DeeJoOttawa,

Receive warm greetings from all the staff working in our Hotel Luxury Bahia Principe Cayo Levantado Don Pablo Collection.

We are so glad after having received your comments letting us knows your experience in our Hotel, and that you have enjoyed it, specially the service from our staff. We appreciate your input in the variety of food of our restaurants; we will discuss this matter with our Chef.

We look forward to receive you once again for another Great Vacation in Hotel Luxury Bahia Principe Cayo Levantado Don Pablo Collection.

Best regards,

Lissa Matos
Luxury Bahia Principe Cayo Levantado
Don Pablo Collection

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Reviewed December 22, 2016

Stayed week of Nov.20-27.My wife and I stayed in a junior suite.Room was very nice with king bed,nice balcony, overlooking beautiful gardens.
Cleaning staff was friendly and did an adequate job.My wife noted that our bathroom mirror had the same streak for 3 days before being cleaned.I never used drinking glasses in room after being told by friend, that glasses were just rinsed out in bathroom sink. I then saw them do the same thing at bar by pool.
Have had several stays at resorts in Dominican and would rate the food here as the best I have had overall.Variety and quality of food was the best of any I have stayed at in the past. As most people have mentioned Don Pablo was excellent.
The grounds were well manicured and very beautiful , the beach was small and not in close proximity to our room.There was shuttles available to take you any where you wanted to go,however.I found this to be an inconvenience and felt an obligation to tip each time.The drivers did not expect a tip,but I did give a lot of dollar bills.Bring lot of dollars for tips.as resort has a poor system of making change.I had a hard time getting 5 one dollar bills per day (eg ask for change for a 20 .you get 5 ones and a 10 and 5.
At previous resorts we looked forwarded to nightly shows.It could have been because of the weather but shows were not what we have seen in the past.Understand shows were usually held outside but because of risk of rain each night shows were held inside.
If you are looking for excellent food. Great accommodations ,nice grounds ,private Island,this is a great place to stay. It goes without saying the staff were very obliging ,this is true of all Dominican resorts.This is why I will return to Dominican again,and again.

  • Stayed: November 2016, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
3  Thank keithssnowdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Cayo Levantado, responded to this reviewResponded December 24, 2016

Dear keithssnowdon,

Receive cordial greetings from all the team working at Luxury Bahia Principe Cayo Levantado Don Pablo Collection, especially from our Quality & Customer Service Department.

We appreciate that you took the time to comment about your experience during your last vacation with us. We truly regret to read about the inconveniences you had. Our main objective is to achieve your entire satisfaction. Please rest assure that we are taking your observations with great consideration and that appropriate measure will be taken with the aim of better service, in order to secure the valued service our guests deserved.

Thank you for choosing our hotel as your destination.

Sincerely,

Lissa Matos
Luxury Bahia Principe Cayo Levantado
Don Pablo Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2016

From the airport to the hotel itself takes almost 90 minutes. Check-in is done before you board the shuttle boat to the island where the hotel is located.
You get a very nice and quick welcome at the hotel and you are on your way to your room.
We had a superior junior suite witch was superb. During our stay we discovered a few little things needing some repairs/cleaning witch is why we did not rate our room a 5 star.
The resort and the grounds are just magnificent and the staff work constantly to keep it that way. They even give some of their time in cleaning the public beach area.
The beach is in 2 sections: one is more windy and wavy while the other is bigger,quieter but also a bit rockier.
There is lot of shade and no problem getting a lounger at least during our stay.
The pools are beautiful, clean a we never had any problem getting a lounger there either.
The food at the buffet is very good but does not qualify as a 5 star. The à la carte restaurants are more 5 star caliber.
Entertainment is OK but do not expect any big shows. You go there for the quiet and to unwind.
Their biggest asset is the service/staff. except for a couple of occasions at the main breakfast buffet, service was superb. Unfortunately many guests do not tip with the quality of service you get a dollar or 2 is well deserved and much appreciated.
We certainly enjoyed our vacation and recommend this resort.

  • Stayed: November 2016, traveled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank JLL1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Cayo Levantado, responded to this reviewResponded December 23, 2016

Dear JLL1957,

In the name of all the members of our Hotel Luxury Bahia Principe Cayo Levantado Don Pablo Collection, we would like to thank you for sharing your opinion with us and other users of Tripadvisor, we truly appreciate it.

We are happy to learn that overall we met your expectations; we also take note of those ratings and comments, which indicate opportunity for improvement.

We hope we can have the chance to welcome you again in our Hotel or in any of the Bahia Principe Hotels & Resorts in a near future.

Regards,

Lissa Matos
Luxury Bahia Principe Cayo Levantado
Don Pablo Collection

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Reviewed December 21, 2016 via mobile

Visited 10-17 Dec 2016.
I really can't add anything to all the other thousands of 5 star reviews that has come before. I can only say no one was lying or making it up, or over exaggerating...... it was as they said. PARADISE. From arrival to departure everything was 5 star. Food crazy good! Staff amazing! Location to die for ! Beach to dream off! Room perfect! Weather unbelievable! Grounds beautiful! The whole process of flying, coach journey - yeah it was four hours .... but we really enjoyed it. We got to see some of the DR. ... check in was painless. The boat ride a real delight. And our butler Francisco was awesome. The staff were. Fun, friendly and attentive. Everything ran as smooth as it could possible.
We didn't take part in any of the excursions. We were more than happy to Lounge by the pool or the beach. Never have I ever been so relaxed. No phones, no email, no social media for us! Just total relaxation......
if I had one small little smidgeon of a negative and its extremely small..... the Coke/soda/lemonade used for mixers and straight drinks were not from a pump. They were from 2 litre bottles behind the bar so not very cold. Bet hey' I can live with it - I did very nicely for the whole stay.

We seriously would return. Possibly in march when we hear is when the whales visit and you can spot them from the beach.

Amazing place.... a true Romantic experience.
Well worth every penny spent !

Oh and do remember to take a lot of $1 bills.
Tiping is really expected. But you will want to as the service is second to none.

I could go on and on. But it's all been said.

Lyn and Jim - very chilled out - ready for Xmas people !!!

Stayed: December 2016, traveled as a couple
6  Thank Chickie68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Cayo Levantado, responded to this reviewResponded December 22, 2016

Dear Chickie68,

Please receive warm greetings from all the staff in our Hotel Luxury Bahia Principe Cayo Levantado, Don Pablo Collection.

Thank you for taking the time to write this review of our property and for sharing your experience with other travelers. We would like you to know that your positive feedback is very much appreciated.

We look forward to welcome you again in a near future, at Bahia Principe Hotels & Resorts we make your dreams come true.

Best regards,

Lissa Matos
Luxury Bahia Principe Cayo Levantado
Don Pablo Collection

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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