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Reviewed July 17, 2016

Been here 1st week what can say but wow staff brilliant, pool beautiful,food brilliant. Such a beautiful place away from it all. Room outstanding, staff can not do enough for you. Well signing off now as cocktails calling

Room tip: Room 25 best place to be
Date of stay: July 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Mary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Cayo Levantado, responded to this reviewResponded July 19, 2016

Dear Mary T,

Please receive a warm greeting from all the staff in our Hotel Luxury Bahia Principe Cayo Levantado, Don Pablo Collection.

We are very happy to learn about your experience in the hotel. Thank you for taking of your valuable time to show your appreciation for the service, and thank you again for choosing us!

It was a pleasure to meeting you by one of our staff.

Regards,

Lissa Matos
Luxury Bahia Principe Cayo Levantado
Don Pablo Collection





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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2016 via mobile

From early morning to late evening; smiles every where.

Orlando, Martyre, Charli, Benjamin, Julio made our lunches fantastic and fun!

Sonia and Alexander made cocktail hour great fun! They remember everyone and anticipate their wants. She is fabulous.

At the pool or on the beach there is always someone at hand to respond to a request.

With the animation of Ramon and Yasmine, the days fly by. We should have booked a longer trip. We will just have to go back.

Date of stay: July 2016
Trip type: Traveled with friends
1  Thank Stay616912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Cayo Levantado, responded to this reviewResponded July 18, 2016

Dear Guest,

We appreciate that you took the time to share your experience during your last vacation with us. We would like to thank you for your nice comments.

We look forward to receive you once again for another Fantastic Vacation in our Hotel Luxury Bahia Principe Cayo Levantado Don Pablo Collection.

Best regards,

Lissa Matos
Luxury Bahia Principe Cayo Levantado
Don Pablo Collection

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Reviewed July 15, 2016

We came for our 3rd time in April for another totally relaxing holiday on this beautiful island.

Only one negative....3 other couples returned with us as it was my 50th Birthday. My brother also chose to join us and unfortunately he was put in the main building in a room over looking the kitchen, very noisy and not a great view!! We went and explained at reception that this was not ideal as my brother had paid more for his holiday than the rest of us had and we had booked to stay in a villa!! We were told it would take a couple of days to move him to another room as they were fully booked. He could however pay an extra $140 (this was with a discount) and move to a villa. He chose to pay and moved the next day.The Thompson rep tried to explain and help out but to no avail. The point is I was very disappointed that despite being a 3rd time returning guest and having brought 6 other guests with me my brother had to pay a lot extra just to have a decent room when i know that lots of first time visitors are given a free upgrade!!

Everything on Cayo is perfection and the food whether you eat in the buffet or choose to book al carte is awesome.The people that work there are simply some of the most loveliest anywhere you could find. Rooms are spotless and service is second to none, nothing being too much trouble. We love the beach but all the pools are great with everything around you could possibly need to relax and enjoy a total chill out holiday.

This is a very special little island. We have already booked for May 2017 2 other couples returning with us plus 2 first timers....I highly recommend this stunning Caribbean island.

Room tip: Villas 4-7 & 23-24 1st floor for the best sea views.
Date of stay: April 2016
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Esther789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Cayo Levantado, responded to this reviewResponded July 19, 2016

Dear Esther789,

Please receive a warm greeting from all the staff in our Hotel Luxury Bahia Principe Cayo Levantado Don Pablo Collection. Your loyalty is very much appreciated.

Thank you for posting your experience,your comments are a valuable reference for other customers who are considering Bahia Principe Hotels & Resorts for their holidays.

Thank you for choosing our once more time as your holiday destination. Please rest assure that we are taking your observations with great consideration and that appropriate measure will be taken with the aim for better service, in order to secure the valued service our guests deserved.

We definitely hope to see you on May 2017 for your next vacation experience in Cayo Levantado, all-inclusive hotel for your holidays in the Dominican Republic. Please try to contact us before arrival.

Kind regards,

Lissa Matos
Luxury Bahia Principe Cayo Levantado
Don Pablo Collection

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Reviewed July 15, 2016

Having been to the Dominican Republic on 6 occasions, we found this to be the best ever experience. Staff cannot do enough for you. The surroundings are idyllic and the rooms large and airy. The food was excellent, not only in the a la carte restaurants but also in the buffet. The beach is a tropical dream. The management are on the ball checking all the time for service excellence. Will definitely return.

Date of stay: June 2016
5  Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Cayo Levantado, responded to this reviewResponded July 16, 2016

Dear Linda G,

Please receive a warm greeting from all the staff in our Hotel Luxury Bahia Principe Cayo Levantado Don Pablo Collection.

We are so glad after having received your comments letting us know your experience in our Hotel, and that you have enjoyed it.

Definitely we hope we can have the chance to welcome you again in a near future to be able to provide you a memorable experience, only with Bahia Principe Hotels & Resorts you are able to find the holiday of your dreams.

Regards,

Lissa Matos
Luxury Bahia Principe Cayo Levantado
Don Pablo Collection


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Reviewed July 14, 2016

A true 5 star. Absolutely beautiful. Without even knowing we were upgraded to a delux junior suite from a junior suite that came with a butler. We didn't use him but if we needed something I couldn't do my self he was our go to guy.
Food was amazing, fresh. Employees were friendly and always said hello. The beach is nice. Don Pablo restaurant is fantastic, 5* class restaurant. The Buffett was great. Lots of choices. Breakfast, lunch or even the themed dinners were great. Staff at Buffett super accommodating. Drinks made well, not watered down. Pools are clean. No bugs, mice, cats lol. Our room 26004 was kind of central. Close to walking to everything. Shuttles were always available is needed. The room was clean and spacious. Nice size balcony. Nice bathroom. No issues with hot water or pressure. Bed a little hard. They did try to soften it by adding layers of soft fuzzy blankets lol. At least they tried.
Not a place for kids, never had loud music by the pools, just a place to disconnect. The beach had more party nights. The spa is nice. I did find it weird that no music was playing during the massage.
We will go back for sure. We travel often and this is the first place that was a true 5 star+.

Date of stay: July 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
5  Thank peachessdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Cayo Levantado, responded to this reviewResponded July 15, 2016

Dear Peachessdog,

Please receive a warm greeting from all the staff in our Hotel Luxury Bahia Principe Cayo Levantado Don Pablo Collection.

First of all, we would like to thank you for your excellent review. Our staff is always happy to hear our guest feedbacks and is truly a pleasure to learn that you had a pleasant stay with us.

Definitely we hope we can have the chance to welcome you again in a near future to be able to provide you a memorable experience, only with Bahia Principe Hotels & Resorts you are able to find the holiday of your dreams.

Kind regards,

Lissa Matos
Luxury Bahia Principe Cayo Levantado
Don Pablo Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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