This was our 5th trip to the area in as many years. We’ve always stayed at an All Adult, All Inclusive Resort. They have all been great: Le Blanc, best Spa, Royal in Cancun, beautiful property, Royal in Playa Del Carmen, great location, Secrets Maroma, best beach. Remember that you are going to Mexico, not Miami!! It really is a different country. If you are expecting US everything, you will be disappointed. Enjoy the differences, respect the culture and have fun.
With that being said, they have all been great and we would not hesitate to return to any of them.
Like you, I obsess over the reviews. My boyfriend won’t read them, as he prefers to be surprised. I enjoy knowing the little details about each property.
If you have never flown into the Cancun Airport, believe the reviews, walk right out the front doors after customs and don’t speak to anyone until outside. Whatever means of transportation you arranged will be there and easy to spot. There is a bar to the right of the front doors where you can purchase a cold beverage while waiting for your transportation. Typical airport prices, $10 for a beer and bottle of water. The drivers don’t mind if you take it with you.
This resort is about a 20 to 30 minute drive from the airport. They met us out front with cold towels and champagne once we got into the lobby. (All of the resorts do this but I still love it) Check in was quick and my boyfriend surprised me with an upgrade to a rooftop terrace suite (while I went to the ladies room!) I had seen the pictures and I really wanted one of those rooms!! Well, as much as I appreciated it, it was not all that. As everyone else mentioned, it’s basically a large hot tub without the “hot”. They call it a plunge pool but it truly is not. But, the ocean view and double large terrace were awesome. We had 4 lounge beds on the patio. However, not much privacy. You can see into others patios and they can see into yours.
We always take a tour of the property after check in. We like to get they lay of the land and see where everything is. We feel like this affords us the best experience, use of our time, etc. Of course we stop at the first bar we see before heading off on our tour!
They are gorgeous. From what I understand, they are all the same inside. It’s only the location and patios that make the difference. I am positive that had we booked the most basic of rooms we would have enjoyed our stay just as much. However, did I mention that my fabulous boyfriend upgraded our room while I was in the ladies room? I would not trade that for anything. But, that being said, I would prefer to have stayed another night!
I read a lot about the restroom configuration and all I can say is get over it! If you are there with a spouse or significant other, just ask for some privacy when you need it. If you are there with gal pals for a girlfriend getaway, you know how to handle it. The shower is very nice and large. The hotel provides nice amenities. Ladies, unless you have some specific needs, they provide plenty of shampoo, conditioner and bath gel. When we went to Secrets Maroma I did not bring any hair conditioner and had to buy some in the spa for $35. This place provides plenty and it’s not bad.
Refrigerators: Let me tell you that of the 5 resorts we have stayed at, all 5 stars, not one of the refrigerators were cold! That’s just the way it is. I suggest you pack a collapsible cooler and put your beverage of choice on ice. That’s the only way you will get the cold drinks you are used to in the US. Also, we have found that our first one or two nights we never seem to have enough bottled water. So, pick some up at the bar on your way to the room. They always leave 2 bottles on the nightstand but seem to forget to leave any in the fridge or near the coffee pot. After a day or two, or three, they seem to get the hang of it and leave more water. All of the bars have plenty of bottled water, just ask.
This room had a walk in closet and shoe rack! Pretty cool. They all have a safe with an electronic pass code that you select. Never a problem. But, don’t leave anything out of value, as you wouldn’t anywhere else you stayed.
The rooms have robes, slippers and a hair dryer, as most resorts do. They even have electronic scales but I don’t recommend playing that game while on vacation.
The place is gorgeous! Of the resorts we’ve been able to visit, this one is probably the prettiest as far as landscaping, sculptures, walk ways, etc. Truly beautiful. The staff really does a remarkable job at maintaining everything. I don’t think I saw even one piece of trash the entire trip.
We were in building 3, which seemed pretty far from a lot of the main buildings but it was nice to “be away” from everything. It just really depends on what you are looking for in a vacation. We enjoy walking but if you don’t be sure to look at a map of the property before booking your room.
Oh, and there is an ice cream machine near the Café’Kafe’ bar in the main “square”, which we enjoyed many afternoons on our way from the beach to our room for an afternoon nap.
There is also Coffee and Tea in the main lobby at about 5:30 each morning, as the restaraunts don't open until 7.
Ok, there is sea grass. It’s nature. It’s not seaweed, its sea grass, which is not nearly as offensive. There is a tractor that tries to clean it up throughout the day but impossible to remove it completely. It didn’t affect our enjoyment of the beach one bit. Once you step into the water, it’s not an issue. I don’t recall seeing it on any of our other trips so perhaps it’s due to the time of the year. I’m really not sure.
The beach was not as nice as I had expected after having read the reviews. If you walk to the left of the resort there is a lot of trash along the beach. Definitely not in front of the resort, as they work tirelessly to keep the beach area clean around the resort. But, not as nice as you would expect. To the right is the La Amada Hotel and condos, very nice, but not much beach until you run into the “end”.
Again, depends on whether you are a pool or beach person. We are typically beach people and still enjoyed it.
We used the Hobie Cats that are free of charge. This is the one amenities that we use to the fullest. It is so much fun to sail around and enjoy the beautiful Caribbean. The guys that handled the sailboats were awesome. If you don’t know how to sail, they offer free lessons. The boats were in better shape than the last resort and the guys were much friendlier. They also have Kayaks that you can use at no charge. My boyfriend, an accomplished sailor, was gracious enough to take about 4 couples out for a sail/training lesson. Fun was had by all.
I’m not a foodie but enjoyed all of the restaurants. I’ve read the reviews and everyone has their favorites. Again, it depends on what type of food and atmosphere you prefer. There is definitely something for everyone. I believe it’s pretty presumptuous for someone to tell you which place you should enjoy the most without knowing your preference. There are many places to choose from. One thing we did, so we could try them all, was to have an appetizer at one place, main entrée at another and finish off with dessert at yet a third. It was a lot of fun.
I read some reviews that indicated portions were small. Unless you were at the Flavor Market, Tapas, I disagree. All of the portions were filling. If not, order more!
We had room service 3 times. It was awesome each time; hot, timely, etc. If you order room service and are in a hurry, maybe you should plan better! No complaints at all.
We caught 3 shows in the 6 nights we were there. They were all fun. The Michael Jackson show absolutely had the largest crowd. However, the other shows were fun too. You will receive a flyer each evening alerting you to the next day’s events. You can plan accordingly. Make up your own mind as you go.
This is the first trip we’ve been on where I have not used the Spa! We took a quick tour, just didn’t book anything. We were having so much fun, I didn’t want to spend ½ of one of my very few vacations days in the spa. But, it is beautiful and they offer specials each day.
I don’t think they cleaned the rooftop terrace pool area as much as I would have liked. Maid service the first few days was very late until I called and requested earlier service, which they provided. However, this is typical of all resorts we have visited.
You are on vacation. You are visiting, not buying. You are in a foreign country. Enjoy yourself!
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun