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Reviews (13,582)
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11,332
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Reviewed August 15, 2017 via mobile

Wow, we have just finished a one week holiday and it has been of the highest quality from start to finish. The service is incredible. Staff, after a short time, know your favourite drink and welcome you back by name to restaurants.

The food was mostly fantastic. Highlights included Chez Isabelle, the French restaurant and the daily buffets on the beech.

The party pool was always fun and lively. The evening entertainment was top quality. Micheal Jackson show and the Mexican evening both fabulous.

We had a swim up junior suite (not excellence club) and loved the room! We will be back... An amazing holiday!

Stayed: August 2017, traveled as a couple
Thank IanHs1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2017

We loved this place. Excellent facility, well maintained. Dining options were excellent and all were very good for the most part. The staff was truly outstanding, very friendly and helpful and within in no time they knew your name and remembered your drink order. The location was quite beautiful and as I said earlier the facility and accommodations were outstanding. The spa was great, relaxing and quite enjoyable. We would definitely go back to Excellence again. We were upgraded to a club level swim-up which was outstanding. Our friends were on club level with an ocean view. While they loved the view they were disappointed in the view, so I would definitely recommend going with the club level swim-up. I can't say enough good things about this place. If you are looking to go to a top all-inclusive resort for an enjoyable relaxing get away....this is definitely the place to go.

Room Tip: If you can afford the club level - go with that as long as it is swim-up. Then you can get drink service right at your own patio.
  • Stayed: August 2017, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Richard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2017

Very Great hotel more convenience , best facilities, best service ,
I am recommended for your vacation time. Atmosphere are good view.
This place is so clean and peace. Our friend would like to come back this hotel again next year.

  • Stayed: October 2016, traveled with friends
    • Location
    • Rooms
    • Service
1  Thank Theeta P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2017

Just returned from our 3rd trip to EPM. Once again they didn't disappoint. We hated to leave. This time we spent a majority of the time at the excellence pool or beach area. We aren't big on getting all dressed up and sweating in the restaurants so we only visited one indoor restaurant. Lots of other choices where you don't need to wear pants. I need to give some credit where it's due. Even though all the employees go above and beyond in service to make sure you're happy and always are smiling...except the sports bar DJ...that guy always looks mad and hating life.On this trip we got to see Pedro at the excellence club, he is such a great guy, so nice and took care of us, glad to see he's been promoted. Bartender Edgar at the sports bar deserves some accolades as well. What a great guy, spent 7 nights talking with him. Excellence pool server Martha is such a sweetheart. Loved spending every day with her. Diego at the excellence pool concierge is such a great addition to the brand. This kid was always checking on us and so personable. He will be going places here hopefully. Erick at the excellence beach concierge always serving with a smile. Our building concierge Lucy is soooo sweet. Any issues and she was on it to make sure we were happy.with people like this working here this place will continue to be 5 star. Bartender Francisco we sat with at a couple different bars, this kid is so funny. Another great addition to the team. We can't wait to come back and see everyone, we really do feel like family with them. You won't get treated nearly as well at any US resort as you do here.

  • Stayed: August 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Kimberly N Shaw... E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2017

We were worried about our celebratory trip to Mexico with all the talk of tainted alcohol, etc. We are so happy that we didn't let the negative media keep us from this wonderful place. We have traveled many places and this is the best all inclusive we've ever been too, especially for the price. The basic room was amazing and we're so happy that we didn't upgrade because we didn't need too. The property is gorgeous and the staff was amazing. We will definitely be back!

  • Stayed: August 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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