It has taken me a week to write this review because I am still depressed about leaving! We went to Excellence for our honeymoon upon recommendation from a friend. I was very skeptical about an all inclusive and more importantly the location. I had no desire to go to Cancun. I can't even begin to tell you how incredible this vacation was. Being greeted with champagne and checked into our room inside the excellence club was such a great experience after a long day of travel. I wish that I had written down everyone's name so that I could personally recognize each of them. Our incredible experience began when we walked in the door but the defining moment was when my husband lost his wedding band on the beach the first full day that we were there. The life guard and our beach waiter Julio immediately showed genuine concern and started to help us look for the ring. They called security and they brought a metal detector and searched the beach. Unfortunately, they couldn't find it. We left the beach deeply saddened and went to eat lunch at The Grill (which we did everyday because the shrimp tacos were sooooo good). While having lunch, an exuberent Julio comes running up to us almost screaming, "we found your ring, we found your ring" Turns out that hours after we left, Julio and the lifeguard continued the search and found it buried in the sand. Yes, finding the ring was awesome but their true and sincere excitement was just so sweet! We approached the GM to tell her the story and hope that she knows how grateful we were.
Back to the resort, being all inclusive... I had no expectations for the food to be spectacular. I was wrong! It was so good and the variety is to die for. We had indian, Tai, and the french restaurant was so sweet. They recognized our honeymoon and gave us the private room with which was so pretty and the service again was just amazing!!! We had so many experiences like this that if I kept writing, it would just be more of the same. My husband travels all the time globally and I travel a good deal for my job to some pretty great hotels. This property is gorgeous but the staff is hands down the best we have ever seen. The sincerity leaves you wanting to stay forever.
There was some construction happening while we were there and at times was a little loud but I never had a complaint about it at all. This was addressed on our last night there when the assistant GM found us in the Tapas restaurant (also YUMMY), and extended an offer to make up for the inconvenience of construction- we were BLOWN away and still can't believe it. We truly had no complaints about the costruction at all, we just went to another part of resort or beach! Our room made up for it in the imperial suite with rooftop pool and I will be requesting that same spot next time and next time and next time we go. We plan to go here as much as we possible can. It was that amazing!!!!! Please do yourself a favor and try this if you are considering, I promise you will love it. They will make sure of it!
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun