For our 3rd wedding anniversary, we were fortunate enough to return yet again to Excellence Playa Mujeres, after having been married there on the beach in 2010. We stayed in the Excellence Club for 10 days, and this trip marked our 36th day at the resort in just three years – if that doesn’t impart the Excellence offered, nothing else will!
This year, Apple, our travel agency, set us up with a different transfer company than in previous years. We prefer private transfers -- after a long flight all you want to do is head “home,” without other stops, and the price difference is nominal. In previous years, we had used Olympus Tours, but this year they switched to Amstar. The difference was night and day. As opposed to a minivan with poor A/C (one year the van didn’t have windshield wipers in a tropical storm, another year the driver received a speeding ticket), Amstar picked us up in a nice, clean SUV and had cold beverages for us, and even a rose for the wife. On our previous trips, Olympus would argue with us regarding what time we wanted to be picked up from the resort, but Amstar had no problems honoring our requested time, which was a welcome change given that we are adults and can deal with the consequences if we choose to cut it close and end up missing our flight (Cancun airport security is superfast, we always end up being there over two hours in advance wishing we were still in the sun). As our trips to the EPM are consistently so fantastic, it’s hard for us to make the experience better – Amstar did just that – we wholeheartedly recommend them, along with Apple vacations.
Once we arrived, Alfonso met us at the front door and we were quickly escorted to the Excellence Club for our private check-in where we met Dalel, who not only made sure we had a room we loved, but also made sure that everything was in order for our anniversary package and that we were PERFECTLY taken care of if anything else came up.
We made our way to the room and, as we always do at EPM, immediately felt all our stress melt away. The beach was stunning, as always, with very little seagrass due to the constant attention paid to it by the tractor, which we never find obtrusive. The weather wasn’t the best - stormy every afternoon for the first few days of this visit, due to the lingering effects of a tropical system, but all morning it was always great, and the Carribean was clear and warm enough for swimming, and especially refreshing after an hour or two in the sun. On the EC beach, there was never an issue with chair, bed, or umbrella availability, there were always was enough for everyone. Paul, Manuel, and a familiar face Marianna all did an AMAZING job of taking care of us each morning, and in the afternoons as well if we were a little late getting down to our favorite part of the hotel. The serenity on the beach is just fantastic. While there is plenty of activity and excitement to be had at the main pool or further down the beach, the EC beach is why we will keep going back to this hotel, every year. And the people who work there, especially folks like Paul & Marianna, are why we try to stay as long as we can, and return as often as possible. Also on the EC beach making sure we were always well hydrated were Fidel and Racquel, who we definitely recognize from prior visits. It’s so nice to have a full drink brought without even asking, and they’re so great and considerate to stop and ask very quietly if I’m awake while the wife is sleeping. Top notch customer service, through and through. Just a great job by everyone, and it’s really that much more special of an experience when people like Dalel, Paul & Marianna are so friendly, going above and beyond to ensure that our vacation is not just great, but truly a special experience.
The food. We consider ourselves foodies, and wouldn’t go anywhere time and time again if the food wasn’t up to par. The food at the EPM is topnotch. Please keep in mind that many guests are in a foreign country, with different customs and traditions. We have never been disappointed, and love the adventure of experiencing new dishes and trying new flavors. For those who expect meals similar to what they have at home, stay home. We adore Flavor Market (can’t get enough!) and Basmati, as well. Chez Isabelle is a must for us at least twice each trip, and all these places continue to overachieve. Agave was great as well, and as we have read from a number of other reviewers, the tamarind margaritas were a highlight! At flavor market, Ivan did an awesome job at making our romantic dinner special and fun. Pedro at Chez Isabelle brought us a fantastic welcome desert, and the entire dinner experience there is always very romantic and beautiful. The wait-staff at all the restaurants always do a fantastic job both in service and food, and impress us more with each visit. Juan, the manager at Agave, and our waiter Claudio made sure we had a great dinner, and our table was decorated splendidly, even though we had we didn’t arrive until nearly closing time due to watching the Red Sox win the World Series in the game room! For our last night, Andres at Flavor Market made sure the dinner was great, while Luis the manager made sure that everything and everyone involved made it a night to remember.
Back to Dalel: this young woman made sure every day that we were having the best possible time, and that our anniversary was even more special than we could imagine. Her concern for her guest’s happiness, enjoyment, and the quality of our vacation was simply unmatched; EPM is lucky to have someone with her skill, passion and warmth.
Other folks who added things to our vacation to make it extra special were Gianeli in the Excellence Club, Daniella Parra, Marlen who made our last day extra special, and all the folks mentioned above who work so hard every day so that other people can have the most amazing vacations possible. Anything else you are interested in, please read all the other 5-star reviews about EPM; every word is true, and we can’t wait to return “home” to the happiest place on earth – the EPM!!
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun