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“Another Excellent Vacation - Excellence Does It Again!”

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Excellence Playa Mujeres
Ranked #2 of 7 Hotels in Playa Mujeres
Certificate of Excellence
Reviewed December 29, 2013

For our 3rd wedding anniversary, we were fortunate enough to return yet again to Excellence Playa Mujeres, after having been married there on the beach in 2010. We stayed in the Excellence Club for 10 days, and this trip marked our 36th day at the resort in just three years – if that doesn’t impart the Excellence offered, nothing else will!

This year, Apple, our travel agency, set us up with a different transfer company than in previous years. We prefer private transfers -- after a long flight all you want to do is head “home,” without other stops, and the price difference is nominal. In previous years, we had used Olympus Tours, but this year they switched to Amstar. The difference was night and day. As opposed to a minivan with poor A/C (one year the van didn’t have windshield wipers in a tropical storm, another year the driver received a speeding ticket), Amstar picked us up in a nice, clean SUV and had cold beverages for us, and even a rose for the wife. On our previous trips, Olympus would argue with us regarding what time we wanted to be picked up from the resort, but Amstar had no problems honoring our requested time, which was a welcome change given that we are adults and can deal with the consequences if we choose to cut it close and end up missing our flight (Cancun airport security is superfast, we always end up being there over two hours in advance wishing we were still in the sun). As our trips to the EPM are consistently so fantastic, it’s hard for us to make the experience better – Amstar did just that – we wholeheartedly recommend them, along with Apple vacations.

Once we arrived, Alfonso met us at the front door and we were quickly escorted to the Excellence Club for our private check-in where we met Dalel, who not only made sure we had a room we loved, but also made sure that everything was in order for our anniversary package and that we were PERFECTLY taken care of if anything else came up.

We made our way to the room and, as we always do at EPM, immediately felt all our stress melt away. The beach was stunning, as always, with very little seagrass due to the constant attention paid to it by the tractor, which we never find obtrusive. The weather wasn’t the best - stormy every afternoon for the first few days of this visit, due to the lingering effects of a tropical system, but all morning it was always great, and the Carribean was clear and warm enough for swimming, and especially refreshing after an hour or two in the sun. On the EC beach, there was never an issue with chair, bed, or umbrella availability, there were always was enough for everyone. Paul, Manuel, and a familiar face Marianna all did an AMAZING job of taking care of us each morning, and in the afternoons as well if we were a little late getting down to our favorite part of the hotel. The serenity on the beach is just fantastic. While there is plenty of activity and excitement to be had at the main pool or further down the beach, the EC beach is why we will keep going back to this hotel, every year. And the people who work there, especially folks like Paul & Marianna, are why we try to stay as long as we can, and return as often as possible. Also on the EC beach making sure we were always well hydrated were Fidel and Racquel, who we definitely recognize from prior visits. It’s so nice to have a full drink brought without even asking, and they’re so great and considerate to stop and ask very quietly if I’m awake while the wife is sleeping. Top notch customer service, through and through. Just a great job by everyone, and it’s really that much more special of an experience when people like Dalel, Paul & Marianna are so friendly, going above and beyond to ensure that our vacation is not just great, but truly a special experience.

The food. We consider ourselves foodies, and wouldn’t go anywhere time and time again if the food wasn’t up to par. The food at the EPM is topnotch. Please keep in mind that many guests are in a foreign country, with different customs and traditions. We have never been disappointed, and love the adventure of experiencing new dishes and trying new flavors. For those who expect meals similar to what they have at home, stay home. We adore Flavor Market (can’t get enough!) and Basmati, as well. Chez Isabelle is a must for us at least twice each trip, and all these places continue to overachieve. Agave was great as well, and as we have read from a number of other reviewers, the tamarind margaritas were a highlight! At flavor market, Ivan did an awesome job at making our romantic dinner special and fun. Pedro at Chez Isabelle brought us a fantastic welcome desert, and the entire dinner experience there is always very romantic and beautiful. The wait-staff at all the restaurants always do a fantastic job both in service and food, and impress us more with each visit. Juan, the manager at Agave, and our waiter Claudio made sure we had a great dinner, and our table was decorated splendidly, even though we had we didn’t arrive until nearly closing time due to watching the Red Sox win the World Series in the game room! For our last night, Andres at Flavor Market made sure the dinner was great, while Luis the manager made sure that everything and everyone involved made it a night to remember.

Back to Dalel: this young woman made sure every day that we were having the best possible time, and that our anniversary was even more special than we could imagine. Her concern for her guest’s happiness, enjoyment, and the quality of our vacation was simply unmatched; EPM is lucky to have someone with her skill, passion and warmth.

Other folks who added things to our vacation to make it extra special were Gianeli in the Excellence Club, Daniella Parra, Marlen who made our last day extra special, and all the folks mentioned above who work so hard every day so that other people can have the most amazing vacations possible. Anything else you are interested in, please read all the other 5-star reviews about EPM; every word is true, and we can’t wait to return “home” to the happiest place on earth – the EPM!!

  • Stayed: October 2013, traveled as a couple
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4  Thank The_Tophams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excellence_Group, Community Manager at Excellence Playa Mujeres, responded to this reviewResponded January 8, 2014

First of all, allow us to thank you for giving us the opportunity to welcome you back and for choosing Excellence Playa Mujeres to celebrate such special occasion as your 3rd wedding anniversary.

We are glad to know that every time you have stayed with us, you have been able to enjoy of many unique and memorable experiences due to the amazing staff, the high quality food and drinks encountered at our Restaurants and bars, and lastly but no less important, our Resort facilities.

We all look forward to welcome once again, and to provide you with another stay full of pleasant moments.

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Reviewed December 29, 2013

We stayed at Excellence Playa Mujeres from December 21st to the 28th and had a great time. The resort is beautiful and maintained extremely well. There is a very relaxed, laid back feel with something for everyone-volleyball on the beach and in the pool, dancing and cooking lessons, jetskis and catarmans and lots of pool options for lazing about in the sun. Cesar, at reception, Raul serving "Cadiallac Margaritas" on the beach and the staff at the Martint Bar and at Basmati were highlights. The resort planned a few holiday surprises for guests (pinata on the beach and a visit from Santa on a Harley) and having the General Manager thank the guests for their patronage at the resort with a speech on Christmas eve was a nice touch.

Room Tip: We stayed in building 5 and were very happy with it-very little noise but still close to everything.
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  • Stayed: December 2013, traveled as a couple
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1  Thank Star315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2013

My new husband and I visited EPM Dec. 15th – 25th this year. This was our 3rd time to EPM – 4th time total to an Excellence Resort as we last visited ERC early in 2012 (Our other travels to EPM were in 2010 and 2011). We are both in our early thirties from NYC and hold high expectations when we dine, drink and travel. Spoiler alert!!! This is a very positive review – so much so that we decided to write two reviews with our own POV’s of our experience.

We have been booking with Jennifer Byrne of the Tropical Travelers for the last 3 years for all our Excellence vacations – she always helps us get amazing deals and has great advice.

We arrived to Mexico 3 hours late due to a delayed flight coming out of JFK. We had our private transfer with Lomas Travel. We only had to wait 10 minutes for our car to arrive. It was the usual approximate 30-minute ride to the resort. It was our first time arriving at EPM in the dark, and it was as magical as ever. We just love the drive up the “hill” to the resort. Once we arrived, we were greeted with the “Welcome Home” from the bellhop, given a cold towel and escorted into the lobby. Ahhh…the wonderful smell of the EPM lobby! There ain’t nothing else like it! Since we were Excellence Club guests, we were shown to a couch to hang out on with a glass of sparkling wine. We were quickly then whisked away to the EC Club to check in.

Once we got to the EC Club, we sat down with the fantastic Ernesto to check in. It only took a few minutes for us to get settled and then we were taken to our room, 8066. This was the 2nd time we stayed in an EC swim up at EPM (first year we came, we stayed on the 2nd floor in building 8; at ERC we also had a swim up room). We really love the swim up rooms for a number of reasons. Most importantly, the guaranteed seats right by the pool. My husband and I are also sensitive to the sun and we enjoy how the we get sun for the first half of the day – and then by the early afternoon, the sun goes behind the building so we are free to relax without the worry of the direct sunlight. The approximation to the EC Cielo bar and the EC pool concierge are a huge plus as well. Based on other TA reviews, we requested both a standing fan and mattress topper and were happy to see that both items were in the room when we arrived. As always, the room was great – we love the shower and the TV. We loved the addition of the Nespresso machine (although a little tricky to use) and the more premium spirits in the mini bar.

Food has greatly improved since our last trip to EPM. We found the updated menus terrific – and also LOVED the additions of the new 2 lunch options, Las Olas – specialty lunches on the beach and the pizza oven at the Sol Bar. I must admit that there was quite a long line for pizza each day, but we found that if we arrived around 2pm, we cruised the line within 10 minutes.
We mostly ate at the Toscana breakfast buffet or the EC Club for breakfast and then for lunch we would try to hit Las Olas. As for dinners, Basmati and Chez Isabelle were our stand out favorites but we did have wonderful dinners at Spice, Flavor Market and Agave. We did not eat at Toscana or Barcelona, as the menus just did not appeal to us. Each time we come to EPM, we aim to try the Lobster House and The Grill…and we just never get there. Maybe next time.

Since we were visiting EPM for our honeymoon, we got the Honeymoon package that included a special dinner, breakfast in bed and a special spa treatment. Our special dinner was incredible. Hands down the best meal I ever had at EPM. The food was just so so good. As usual, our Mille Spa experience was just terrific – we added on to the honeymoon offering – extending our treatment to 100 minutes. Pure bliss! We decided not to do the breakfast in bed. Towards the middle of our trip, we started to crave smaller breakfasts so we’d just go to the EC club to have some coffee, cereal and a croissant. The thought starting the day with champagne and a heavy breakfast just did not turn us on. Maybe we will try it next time though.

A review of EPM would not be complete without referring to the world-class staff that makes the resort the special place it is. General manager, Virginia Amador, was always roaming around the resort – meeting new people, asking for constructive criticism, making sure all are happy. Excellence Club manager Dalel always had a smile on her face and it makes her day to insure her clients are pampered and satisfied. There are a couple of special folks from the EC Club I have to shout out. Paul, one of the EC Pool Concierges, hands down one of the best people we ever met at EPM. He was always around to help us with whatever we needed and made sure our chlorophyll glasses were never empty. Manuel was always great too – such a nice young guy who knew our names on the first day and brought sunshine with him wherever he went. By the EC Cielo bar, we had terrific service from David and Fidel. In the EC Club, we loved seeing Ernesto, Claudia and Ruvi as well as the fantastic bartenders, Diego, Edgar and Jaime. We also loved concierges Alfonso and Marco – both these guys were always aiming to make sure we had everything we wanted and needed. As we mentioned, we are huge fans of the food. Would love to give props to Nestor, the chef at Chez Isabelle and who also heads up some meals at the Los Olas beach hut. We were truly impressed by all his offerings. At the Martini bar, Cesar and Hugo were always so on point with making sure we had full drinks – even when the bar was crazy.

I could go on for days about EPM. We had many different options in front of us for our special honeymoon vacation from various other Caribbean islands to Europe. We are so happy we decided on this amazing resort. It is our second home – and yes, there were tears as we were departing. We had an EXCELLENCE TIME and will definitely be back later in 2014.

  • Stayed: December 2013, traveled as a couple
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7  Thank trocks129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excellence_Group, Community Manager at Excellence Playa Mujeres, responded to this reviewResponded January 8, 2014

We thank you for having taken time to post a review about your experience at Excellence Playa Mujeres and for choosing our hotel as your honeymoon destination. We wish you well in this especial step in your lives.

We are more than pleased to hear that your experience with us was nothing short of extraordinary. We will ensure that your amiable comments reach the eyes and ears of all our staff.
Comments like yours constitute some good motivation for us to keep working to achieve our guests’ satisfaction.

We look forward to having the opportunity to receive you on your next Caribbean holiday and to make your stay with us a pleasant one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2013

Staff was great, and so was the service outside a couple of dinner waiters who were mailing it in. Beach was very nice and clear of the aforementioned seaweed most the time. The pools were nice and we had a great spa treatment. It was a perfect getaway for our quick three-day trip, nice both in the swim-up suite and across the property. The food, however, was awful. We survived on breakfast buffet quesadillas and pizzas from the poolside oven. The Asian, Italian, and tapas restaurants were all poor -- which is perplexing. Anyone doing a quality check on the resort would have to know the food was terrible. I am not an Internet complainer and am not saying this for effect, but fast food is far better. The food quality is mentioned consistently on this site, so one wonders if all the promises from management to review that are lip service.

It is definitely sad because this is the the only thing keeping our trip from being perfect, especially considering the high daily rates that guests pay to stay.

Stayed: December 2013, traveled as a couple
3  Thank David V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excellence_Group, Community Manager at Excellence Playa Mujeres, responded to this reviewResponded January 7, 2014

First of all we would like to thank you for the time that you have invested in sharing your experience during your stay in our hotel, we are glad to know that you endorsed our property highly.

Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable.

On the other hand, we are disappointed to read that we fell short on your culinary expectations. We take great pride in providing the freshest of ingredients and creating both simple and also creative dining experiences. We also would like to remind all of our guests that if you want to eat something that is not in our restaurants, please let us know, and our Chef will be more than happy to prepare a special meal for you, if the ingredients are available.

We hope to have the opportunity to welcome you and provide you the memorable and relaxing experience you deserve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2013

As our fourth visit to Excellence Playa Mujeres came to a end, we must say this is the best overall adult resort where we have stayed. Excellent dining at all NINE restaurants. The goal of the staff at this resort is to make sure your every need is met with a smile. We would also recommend the in-house private transfer service to and from Cancun International Airport which is well worth the additional cost. From start to finish, your best value will be a visit to Excellence Playa Mujeres Resort, all inclusive. We will be returning for our fifth visit in 2014. Excellence is not only the name of this resort, excellence is included in every aspect at Excellence Playa Mujeres where the grounds and service are impeccable. We have never been disappointed staying at this resort. We have stayed at all levels of Excellence rooms and all are best value. If possible, upgrade to Excellence Club status, where additional benefits apply. As they say when you arrive "Welcome home".

  • Stayed: November 2013, traveled as a couple
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1  Thank Bill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2013 via mobile

This hotel is beautiful, the staff are the best, they work so hard and nothing is too much trouble if you want something. We stayed in April 2013 and have booked to go back in April 2014 and hopefully every year onwards! Everything you need for a total relaxing break is here, or more if you wish to do so, we only went out for a local bike ride provided by the hotel which was very enjoyable as we love sunbathing more than anything else. The gym was amazing too, and they have a selection of classes eg zumba to temp you! There are drinks and snacks in your room which are all inclusive and replenished every day, even the bottles of alcohol! There were also incense sticks to burn. Toothpaste, shampoo, conditioner, shower gel etc was all there for you, you really couldn't ask for more. Entertainment day and night, and themed evenings were excellent. Definitely a place to go!

  • Stayed: April 2013
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Thank gillmaughan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2013 via mobile

My husband and I re-visited epm in October 13 as we had been so blown away the first time. However we were a little disappointed with our second visit. The room ( building 2 swim up), the food and hotel itself was beautiful and amazing just as much as our first time. unfortunately it was other guests that spoilt things. Noisy, drunk extremely loud conversations in restaurants lots of 'whoop whooping' disturbing the peace day and night! This didn't just happen at the main 'party' pool but also around the 'quiet'!! lazy river. Lots of other guests were commenting and I believe made complaints. The Excellence resorts are a luxury AI brand for people to relax and unwind - I hope the company don't lose sight of this, though I do appreciate at times it must be difficult to manage.
Would we go back - yes because it could've been we were just unlucky. But we are considering the 'The Beloved' next door as I believe it's much more laid back and quiet.

Stayed: December 2013, traveled as a couple
5  Thank mintcharm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excellence Playa Mujeres

Address: Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Playa Mujeres
#2 Spa Hotel in Playa Mujeres
#2 On the Beach Hotel in Playa Mujeres
#2 Top resorts Hotel in Playa Mujeres
Price Range: $409 - $828 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excellence Playa Mujeres 5*
Number of rooms: 450
Official Description (provided by the hotel):
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 
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Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun

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