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“Amazing - as usual”

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Excellence Playa Mujeres
Ranked #2 of 6 Hotels in Playa Mujeres
Certificate of Excellence
Manchester
Level 3 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Amazing - as usual”
Reviewed November 14, 2013

We stayed from 26th Oct to 5th Nov - this being our 7th time here. Firstly we want to thank Virginia & Daniella and all the staff involved (thank you chef the meal was first class) for the most magical 50th birthday celebration - yes you beat last year's amazing night. It was nice to see Fidencio at the Martini Bar - Oscar, Edgar, Cesar, Our Concierge Carolina - to mention just a few - we have made so many friends here over the years. I can't imagine a year going by without visiting EPM. We have travelled quite a few places but haven't found anywhere that comes close to the attentive staff, excellent food and superb rooms and cleanliness of the grounds.

So thank you Excellence for a very memorable 9 days only been back a week and we are ready to book again :)

  • Stayed October 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DionManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11,825 reviews from our community

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Rating summary
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4,215)
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Kilwinning
Level 4 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 12, 2013 via mobile

My husband and I stayed in this resort from 2nd - 9th November on our honeymoon. This really is a top class resort worth every penny.

Check in was simple and we were welcomed with a cold towel and glass of champagne.

Our room was in the 7th building and we had a rooftop pool - wow, definitely worth the extra money! The room was spacious, well maintained and very clean. The mini bar was great and re-stocked daily. Housekeeping did come a bit late but you can request them to come earlier if it is an issue.

Meals at the resort are very good - plenty of choice and not sub standard like many other all inclusive resorts. Our favourite restaurant was Basmati.

What really makes this resort 5 star is the attentiveness of the staff - they really do go above and beyond what is expected and they will do anything for you.

We will definitely be back!!

Stayed November 2013, traveled as a couple
Helpful?
6 Thank Debssy85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 12, 2013

My wife and I went here for a quick 5 day get away in July. Everything about this place was amazing…except the food, which wasn't terrible but not what we were used to. The staff was extremely helpful and friendly, doing anything they could to make your stay pleasant. They had some amazing drinks, and very creative ideas. The rooms were immaculate and the free minibar with food, and BOTTLES of top shelf liquor were a nice touch, as well as the free room service around the clock. The downside was the pools "closed" at night but it didn't seem to stop us or some others from having a nice late night swim. They have nightly activities which were amazing and provided a nice nightlife environment, or you could stay in and have a romantic evening. We would definitely recommend this place if you're visiting Mexico, and will be back again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Don A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level 5 Contributor
59 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 12, 2013

My boyfriend and I had the most amazing time at Excellence Playa Mujeres. The food was amazing, from the buffet to the a la carte restaurants. The cocktails are the most memorable, we definitely enjoyed a few of them! The staff were friendly and helpful. This has been the best hotel we have ever stayed at and a holiday that we will never forget.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank lauren m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granby, Canada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 11, 2013

Novembre 1-9, 2013. (Room 9061)
My husband and I travel at least 2-3 times a year in resorts of at least 5 stars. We have been in really nice hôtels, but Excellence Playa Mujeres is above all. Employees are certainly well treated at the hotel and that makes the difference, it shows in their service, they are always listening to people's need and will do whatever they can to keep you satisfied.

On a total of 11 restaurants, we have tried 7 and they are all excellent. We were particularly impressed by the Lobster House where we went for breakfast many times, lunch and dinner. Let me tell you that Pamela, Raul and Carlos are exceptionnal, very attentive, professionnal and kind.

The site is so clean, you can eat on the floor everywhere. The layout of the site is just perfect, there are pools and gardens everywhere.

We are already planning to return this Spring.

Anne and Carl

Room Tip: Club Excellence swim up
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 11, 2013

We just returned home from our weeklong honeymoon at excellence playa mujeres. It was such a wonderful trip, this was our first time at an all inclusive resort and it was so much better than we expected.

The food was delicious, we went to the breakfast buffet every morning, tons of options to choose from. The lunch buffet had some good options and some strange options but I always found something I liked.

For dinner we tired the grill, Toscana, agave, and spice all were delicious! We got room service the other nights and also thought it was delicious.

We were excellence club, with a rooftop terrace in room 7457, at first I was disappointed with the room since it is set SO far back from the beach, way farther than the other EC building, and although we could see the ocean we could not see the beach at all. I would have classified it as partial ocean view way more than "ocean front." But the room grew on me, so I didn't ask to switch, it was so nice to be right next to cafe Kafe, revive bar, the Theater and most of the restaurants, and a quiet pool.

The rooms are beautiful, although slightly smaller than the pictures make them look. We got a mattress topper so I found the bed very comfortable after that was put on. We used our rooftop pool, the spa tub, and the shower everyday.

All and all our trip was so much more amazing than we could have hoped. We will for sure be going back, I couldn't imagine a better all inclusive in cancun!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Somebodystandup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalamazoo, Michigan
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 11, 2013

Service is top notch. For example, Cesar in the lobby bar remembered people from over a year ago! The booze is all top notch and the drinks come as fast as you want. No skimping, or slow pouring at this place.

Rooms are really nice but I wish the water closet was a little more private. I'd suggest running the water when you do your business, haha.

Indian restaurant was our favorite, but they're all really good and taste like a real restaurant, not the usual all inclusive crap.

We will be back again!

Stayed November 2013, traveled as a couple
Helpful?
4 Thank Colin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excellence Playa Mujeres

Property: Excellence Playa Mujeres
Address: Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Playa Mujeres
#2 Top resorts Hotel in Playa Mujeres
#2 On the Beach Hotel in Playa Mujeres
#2 Luxury Hotel in Playa Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Excellence Playa Mujeres 5*
Number of rooms: 450
Official Description (provided by the hotel):
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 
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Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun

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