We stayed at Excellence Playa Mujeres for 5 nights from July 21st until July 26th and loved every minute of it. We would return in a heartbeat as the resort was everything we wanted. We booked through quickrooms.com and had a standard non-excellence club room in block 7 – room 7202.
(Damage control) While I will mention all of the little things we did not like, I assure you that they were minor to us. I only choose to mention them here for the benefit of others who may want to know about it. The resort is not perfect, but in our minds, it was excellent and we would definitely return.
The drive – 35 minutes through poor areas of Cancun and past a lot of new construction. Through 3 entry gates, the last one verifies your name before allowing entry.
Check-in – Moist scented towels, a glass of champagne and a total of 5 minutes at the front desk. The bell person takes your bags and politely asks if they may show you around on your way to the room. Although anxious to get to our room, this small tour proved helpful.
Property – Absolutely clean. There are workers everywhere making sure the property is kept in top condition. Yes, we saw the cracked tiles others have talked about but probably would not have noticed otherwise. We think that the landscaping is beautiful, even though still young. It appears that a lot of effort was made in this area.
Room – A banner on our door stating it is our honeymoon, towel art and rose petals on the bed, a bottle of champagne and three apples on the coffee table. We immediately noticed the musty smell upon entrance. Typical Cancun. This smell was prevalent on our first and last day but not so bad in between. As most of you have already seen from the photos and other reviews, it is very nicely appointed. Marble tile flooring, flat screen TV, stocked mini-fridge, Jacuzzi tub, leather sectional couch, desk, small table with chairs, a separate closet with safe and additional drawer space. The air conditioning kept the room very cool – but we also chose to keep the drapes closed most of the time to prevent the sun from heating the room. The balcony was very large and contained a table and chairs and also a sun bed. We ordered room service a few times and ate breakfast on our balcony in the mornings before it got too hot. This was a nice treat. The only complaint about the room was that we were not impressed with the quality of the mattress. We felt this is an area they should upgrade. The room safe was large and fit my laptop, wife’s purse, jewelry, passports, cell phones, cash, etc. all at once. It is a breeze to use and we had no issues with theft.
Bathroom – Dual bowl sinks and ample cabinet space below. The mirrors above the sink were too high for my wife. She was able to use the make-up mirror with ease as it is lower to the ground. The infamous toilet room – a semi-frosted glass door is your only privacy here. Since there is no door to the bathroom, and an open area between it and the bed, everything can be heard from within. This is the least desirable part of the room and should probably be changed. The best part of the bathroom is the shower. No exaggeration, it is larger than the elevator you will ride on your way to the room. It has a clear glass entrance door and marble tile throughout the interior. There is a clear glass window that looks into the bedroom. There is a rainfall showerhead hanging down from the ceiling on one side. The other side has a hand held type showerhead that is attached to a bar on the wall. This bar is adjustable and you can slide the showerhead up and down to your desired height. There is a bench if you choose to sit in the shower and three shelves for towels and toiletries. The shower also has a wall hook for hanging towels, washcloths or a pouf. Finally, there is one of those clotheslines that you can pull out.
Housekeeping – They have cards (similar to your room key) that can be placed in the door to notify housekeeping. We did not have one and after two calls to our block’s concierge, one was delivered. We kept the “do not disturb” sign on our door all of the time except when we changed it to request maid service. Our room was cleaned every day while we were out, with the exception of the last day before we left. It was 4pm and the maid was working on the room next to ours when we returned. Maid service was pretty much standard – fresh towels, replenish toiletries, change the sheets, make the bed, clean up any clutter, etc. Since we kept the do not disturb sign up most times, we did not receive turn down service. Other guests told us that they did and received additional towel art, chocolates on the pillow and more.
Room Service – We ordered room service three times, twice for lunch and once for breakfast. Two of those times, we asked that it be delivered to the x-box. My wife liked this as she was in her pajamas and did not want someone to walk in to see her. Lunch arrived within 40 minutes each time, breakfast took over an hour. The only thing I did not like was the Philly cheesesteak. They have no idea what a cheesesteak is. Then again, I grew up 30 minutes outside of Philadelphia and not many places outside of our area has a clue. When we were finished, we always placed our dishes in the x-box and they were removed within a few hours. The mini-fridge was stocked every day with soda, water, beer, peanuts and candy bars. I left a note and tip inside with our preferences and we got what we wanted.
Dining – Every night we went to dinner we were seated immediately. We had a waiter within seconds taking a drink order. Our appetizers were brought within 5 minutes and our meal followed immediately after – EVERY RESTAURANT. I do not think we spent more than an hour in any of the restaurants. Service was amazing. For breakfast, we ate the buffet at Barcelona four times. It is a huge buffet and there is a lot of different things to choose from. While the menu was similar each day, it was never exactly the same. For lunch, we had food delivered to us at the Blue Bar (swim-up bar at the main pool) from the grill (hamburgers, chips and salsa, chicken, steak) and buffet lunch at Barcelona (just about anything you can imagine). For dinner, we ate at Chez Isabelle (French), Agave (Mexican), Spice (Asian), Lobster House (Lobster), and Toscana (Italian). Our favorite meal was at Toscana and we loved the Mayan Coffee (see photos of our waiter, Ivan, with this review). I expected the restaurants to be lower quality after reading other reviews. We were absolutely amazed with our dining experiences. The food quality was very good and we did not once feel as if we were eating at an all-inclusive resort. We always ate inside and did not notice anyone smoking inside. This was a big plus for us as we are non-smokers.
Bars – What can I say about these? They are everywhere. I never once waited in line or for service at the bar. We had everything from beer and margaritas at the Blue Bar, martinis and mixed drinks at the Martini bar, the drink of the day at any outside bar, coco-locos (see photos) at the Sol Bar, drink service on the beach and around the main pool. Believe me, you should never have an empty glass. The drinks are always flowing.
Entertainment – We attended the Mexican show at the Stars theatre on our last night. It was an okay show. In passing, we saw singers and dancing at the Kafe Café, however, we never attended it as it was too humid outside for us while dressed up for dinner. We went to the nightclub one night and it was packed. Others told us that they went the night prior for karaoke and there were only a handful of people there. We also enjoyed drinks from the couches at the Martini bar at various times throughout the day. There is an area for off-property excursions, however, we were never pestered by anyone to try them. We only left one day to go to Wet N Wild to swim with the dolphins. Cab ride is $35 USC each way. We also did the bike tour, which was pretty cool.
Beach – We only spent one day on the beach and it was nice. There is plenty of chairs and beds available. I did not notice any sea grass that day. The sand is powdery white. Drink service came through about every 20 minutes.
Pools – We were at the main pool and sat at the Blue Bar for drinks most of the afternoon while talking to another couple. This was our only day there as that pool’s water was green the next few days. I saw maintenance working on this every day, but it did not stop everyone from still using that pool. We instead utilized the lazy river below our room as there is plenty of chairs, a bar, a Jacuzzi and water hammocks. We spent an hour at the private pool behind block 7 and we were the only people there.
Service – Not once did we come across a bad employee. Every employee, from managers to the maintenance workers, would greet us – even if simply walking past them in a hallway. We never waited in line for anything.
Opinions/Notes – I am glad that the business office has 4 computers as my laptop did not get a sufficient signal from my room. My wife liked that book sharing was available there. I think she left one of her books when she finished it. We do not think the swim-up rooms would be worth the extra money. They do not seem very private and get all of the main hallway noise since it is on the ground level. We only saw a few using the chairs outside of their swim-up. We are also glad that we did not pay extra for excellence club status. There did not seem to be any real benefit. Block 7 facing the spa was a great location for non-EC. It was close enough to everything, yet far enough away from the noise. Construction noise was a non-factor inside of the room. I think blocks 4-5-6 are a little bit out of the way and am glad we did not have that. Coco-locos are brought out to the Sol Bar at noon and go quickly. There is no need to bring your own pool float as they are everywhere. The gift shop is expensive for sunblock lotion, bring as much as you need for your stay. Tee shirts are $16 USC and only $37 if you buy three of them. The cigar shop has Cuban and Dominican cigars, but a limited selection and very expensive – approximately $18 to $47 per cigar. There is no need to bring your own shampoo, conditioner, body soap and lotion as they provide plenty of it in the room each day.
Even though this is too long of a review, I am sure I forgot to mention something. If you have a question, feel free to message me and I will answer what I can.
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun