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“Great Spot/vacation - just understand what your getting and set your expectations” 4 of 5 bubbles
Review of Excellence Playa Mujeres

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Excellence Playa Mujeres
Ranked #1 of 6 Hotels in Playa Mujeres
Certificate of Excellence
Stuart, FL
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great Spot/vacation - just understand what your getting and set your expectations”
4 of 5 bubbles Reviewed July 4, 2013

Its probably really a really high end 4 star hotel thought, or a very low end 5 star. The resort though was very nice and while we are picky people, we would go back again.

The lobby and entrance is grand.
Activities - MAny and diverse
Excellence Club - Recomended

Food - We felt the food was quite good for all inclusive, but just OK overall. The exception was the lobster house where you could receive unlimited lobster tails every night it was open.

Booze - Mid to top level liquor.


Rooms- large and well appointed. Showers are very large and has a traditional head but also a rainforesst head too which is nice. The biggest drawbacks were that the bathroom is effectively open air so, not to be disgusting, but if you need to go the bathroom and make some noise... your new wife/fiancee/other half is going to hear it loud and clear and vice versa. This appears to be a trend at many newer hotels and I just don't like it. Also the balcony, while nice and large, was not private. In comparison the Sun Palace in Cancun is beachfront, but no one can see into your balcony so you can do whatever you want out there and not worry about flashing the neighbors or someone peaking in. They also have no concept of what oceanview is (see below).

Beach is awesome other than it does have spots where their is sea grass. they do cut it but that leaves stubble and there is some seagrass floating on surface. My wife is freaked out with most beaches and either wont go in or only goes in to her knees. She had no issues with this beach. THe beds/chairs and beach service were fantastic. We never wanted for anything (please remember we upgraded to club level and used the club level beach so I cant speak to the other areas of the resort).

Service - very good and very friendly. They were more than happy to speak english, but were also enthusiastic if you spoke spanish. We had the pleasure of being seated by three very friendly lady's - Gloria, Jacquiline, and Isabel. Carolina (EC Hostess) and Maria, Fidel and Raquel were the EC Beach servers and were great. I dont think I have ever tipped a hostess before, but i did. Even though its all inclusive we tip anyway and the service was good enough that we tipped all day every day.

While we enjoyed everything and would recommend you go there - what didnt we like?

The biggest drawback is that while many rooms can see part of the beach..... most rooms, including "beach front" are not beach front. So dont pay for it. We had a club level beachfront and we were on the second floor. The balcony overlooked the private club level pool, a bunch of trees/greenery/ and just in the distance you could see parts of the beach. At any other resort this would be called at best an ocean view and probably more what would be considered a pool view considering thats what I was looking at.

Spa was very nice and relaxing. Rather pricey, but still nice. there are areas that need "maintained" For example the steam room is definitely in need of being redone, the ceiling is cracked everywhere and there are signs of mold (it is a steam room though). The spa pool is also cracking.

As I mentioned the beach is a little grassy, but still very nice. I suppose it could be better or worse depending on when you go. Either way they do work at keeping it trimmed back and cleaned up on the beach...but there is only so much you can do.

Alcohol - They have great mid to top shelf alcohol, but dont expect single malt like Glenlivet or high end wine.

Another drawback - While this is adults only, it is also a destination wedding and honeymoon mecha. Combine that with unlimited alcohol and you can get a bit of "party mode" when you are trying to be in "relax mode". We didnt have a problem, but we saw a couple of instances where guests where partying hard, being loud, and or obnoxious. This isnt the resorts fault..... if you went to a 4 star or 5 star resort that was not all inclusive I doubt you would have any trouble, but here... it just depends on who is checking in.

Bottom line is this is a very nice very fine all inclusive hotel. If you want ultra high end.... dont get an all inclusive resort. Stay at the 4 Seasons. Cruises probably have better food at a lessor price, but not free booze. They also lack staying in one spot and enjoying the beach. I think its worth staying here just know what you are getting.

Also - Catamaran Cruise, Snorkeling, and a trip to Playa Mujers are all recommended.

Room Tip: Club level - yes. Oceanfront - does not exist so dont spend your $$ on it.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank Furty55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (3,996)
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English first
Taylorsville, Kentucky
Level Contributor
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 3, 2013

Very Luxurious resort with lots of attention to detail! Lots of beautiful gardens and sculptures with green & lush plants! Very relaxing! Jim & I were here in May 2013- The rooms are very spacious with all the ammenities! I have stayed here several times and have had several different rooms from Roof top terrace to Jr Suite/ Ocean view...of course roof to terrace is the favorite by far, with the private plunge pool and extra privacy! There are 9 restuarants on this property and with this being all inclusive you may think they are just ok on the food....No way- this is 5 star all around.. Chez Issabelle is our favoritve! Great french cusine - from their roasted duck to the sea bass....wow factor is definately here!We booked a Intense Hydrotherapy w/ full body massage at Mille' Spa on the resort - wonderful, wonderful couples pkg! The staff was wonderful and very helpful in booking excursions. We booked a private tour of the Myan Ruins in Tulum with private driver, the day was awesome! Took the ferry to Isla Mujeres and rode golf carts all day on the island... found a quaint little bar surrounded by the Carribean that makes Pina' colada from scratch! WOW! Don't know the name of the bar-but....there is a sign out front..."BEER SO COLD IT'LL MAKE YOUR TEETH HURT" LOL....Love -love-love it....had such a great time here this past May-felt like it was my first trip there! Jim & I booked our vacation through Clarksburg Travel - Geoffery is wonderful...everything was done for us..all we had to do is show up to board the plane. It's a nice way to start your vacation with no paperwork worries!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank JanetandJim2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 2, 2013 via mobile

I have visited many resorts in the Caribbean. I have to admit this resort is by far the best. The staff is a cut above the rest. Every staff member went out of their way to make our stay memorable. The property is maintained spotless, rooms are service twice a day. 8 restaurants that offer 5 star quality experience dining. Specially the French, Italian and Barcelona. There is no shortage of entertaining. Live music every night followed by shows and late, late acoustic live music.
U cannot be disappointed here.

Happy customers,

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Edgar327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staten Island, New York
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed July 2, 2013

Just returned yesterday from the best vacation ever!! The husband surprised me with a combo birthday/10th anniversary trip here. How this place received 60 terrible reviews astounds me. From the moment we landed and were met by olympus tours we could tell this trip was going to be great. The driver, William Cruz, told us all about Cancun and where we could go for water sports/activities etc. Upon check in the door man met us with a cold towel, and opened the door to the best vacation experience. As we checked in we were served a refreshing champagne punch. We decided to up grade to the Excellence club at check in. Our room was ready immediately (we arrived about 12:30). We had suite 7151. The rooms were beautiful. Yes the bathroom doesnt really offer 100% privacy, but wasnt really that much of a problem. Shower was big enough for 5 lol. The room was immaculate. Super clean. Every single staff member from doormen to concierges, waitstaff, bartenders, housekeeping and landscapers were incredibly nice, every single staff member we had contact with, even in passing, always had a smile on their faces and a Bueno Dias. They couldnt do enough for you. The pools were clean, never crowded. Julian in the swim up bar, ask for a purple rain. Food was good. First night they had a mexican themed party, with authentic mexican food, delicious. We ate at the beach grill, the lobster house, chez isabele and toscana for breakfast, never dissapointed. Every restaurant asked if you wanted seconds or a different entree. Nightly shows were great. Beach was beautiful, reading the negative reviews about the seaweed made me laugh. First off its more like sea grass, secondly, the hotel has 0 responsibility about the seagrass.....its not like they can filter the caribbean sea!! Get over it, there are worse things in the sea than some sea grass. Honestly I couldnt find 1 thing wrong with this place. I wish I was still there, cant wait to get back

Room Tip: ask for building 7, close to all
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Stacey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level Contributor
130 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed July 2, 2013

After staying last year at a high end hotel in the hotel zone for the same week and reasons, we returned for a 3rd time to EPM to celebrate our anniversary and birthdays week. Excellent Excellence did not disappoint. We stayed in the EC building 9, 9300 level. The room was mas tranquila (very quiet) and greatly appreciated. The pool for the building was a quiet location to relax the days away and enjoy a true vacation. Watched 2 weddings at the Chapel and Beach, with lovely looking brides and grooms. Not to say that there wasn't fun and games around at the main pool and beach, but there is a choice in activities. The EC staff at Bldg 9 pool: Mariana and others were attentive and very professional. The EC lounge staff: Daniela and others were most happy to help with information or following through on any minor bumps or concerns. At the Martini Bar: Ceasar and Guz need a special shout out for their efficiency, creative and fun approach to looking after all of the guests. Food was good as expected, we especially like Toscano, Spice and Agave. For a diversion, we took the ferry over to Playa Mujeres, rented a golf cart and had a fun day with a little twist on the relaxation approach to each day. The suite was immaculate, decorated for our special occasion and always attended to. Used USA Transfers to and from the airport: timely, efficient and reasonably priced. So at the end of the day, both DH and I agree: we will be back. Thanks EPM EC for making our special week: Excellent!

Room Tip: EC Suites: have stayed in Bldgs 7-8-9 and really like 9 for quiet spot
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ginnynj4133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed July 1, 2013 via mobile

My husband and I decided to stay at the Excellence after reading reviews from tripadvisor and we couldn't have been more thankful for all of the fabulous reviews we read. The resort was everything we could ask for and more. I'm a pretty tough one to please when it comes to hotels so I was of course skeptical that all the reviews were too good to be true, but they were as true as anything. Although we only stayed for a short 5 days it was all we had wanted for our honeymoon.

I think the food is the one thing that stood out for us the most - it was absolutely AMAZING. We did the usual buffet breakfast each morning which served the usual breakfast fare as well as some very delicious additions. We now miss the omelets we got each morning :( For lunch we either did the buffet which offered a little bit of everything OR the handmade fire grilled pizzas which were made at the bar by the main pool. The resort also hosts special meals which they let you know about the day before. We partook in the Mexican lunch on the beach which was great. For dinner we stuck to our favourites - the Asian, Mexican and Tapas restaurants (and room service). The menu at all three had great selections and the food itself was delish! Also I have to mention that there is a soft serve ice cream machine that you can help yourself to at anytime.

Another standout for the resort was the nightly newsletters that were left in our room. They let you know about any special events for the following day as well as any restaurant closures, events and the most important thing ... the drinks of the day.

The resort is most definitely the perfect place for couples. It's quiet, relaxing and all around perfect.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank akinglongo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
134 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed July 1, 2013

What can we say? The service was incredible. We enjoyed every restaurant. We particularly loved the tapas and pan asian restaurants. The rooms were so beautiful. The hot tubs, showers and bathroom accommodated us with plenty of space, convenience and thoughtful design. The lazy river was fun, even in the rain. The hammocks and chairs on the swim up ledges a total bonus! Make sure to try the BBC drink for breakfast, Iceberg for lunch and don't leave before having many cadillac margaritas! Complimentary tennis racquets are available too!

Room Tip: If you like quiet areas, choose a room around the lazy river and spa. The bar there is a healthy jui...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank poblanofamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excellence Playa Mujeres

Property: Excellence Playa Mujeres
Address: Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Playa Mujeres
#1 On the Beach Hotel in Playa Mujeres
#1 Spa Hotel in Playa Mujeres
#1 Top resorts Hotel in Playa Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Excellence Playa Mujeres 5*
Number of rooms: 450
Official Description (provided by the hotel):
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 
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Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun

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