Would like to say that at most issues for a five star resort, the hotel meets no problem.
It's the cleaning and servicing of the rooms by both the cleaning staff and the mini bar staff that were a issue to myself and my wife. Most days on returning from the pool area the room still had not been made up despite having the card inserted at breakfast. This causes inconvenience when you want to shower and relax before going out for the evening. Quite impossible here.
The food and drink at most restaurants was ok without being outstanding but there is always going to be that issue with the quick turnaround. It's nice not to have you book and plan dinner days in advance. The service in the bars and around the public areas is always quick, friendly and efficient and the staff always greet you cheerily at all hours of day and night. It is a resort that I would quite happily return to and highly recommend.
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
- Reservation Options:
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun