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“This place is a must see!!”

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Excellence Playa Mujeres
Ranked #2 of 6 Hotels in Playa Mujeres
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“This place is a must see!!”
Reviewed November 12, 2012

My husband and I spent our honeymoon here and would definitely recommend it to ANYONE! The staff was absolutely wonderful, accommodating ,very nice and polite. I couldn't have asked for a better place to go!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Herman71412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11,427 reviews from our community

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English first
Kitchener, Canada
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 12, 2012

We had the best vacation at this resort! From beginning to end! The staff is amazing, the resort its self is incredible! Food, people, staff, resort.. allllll A+!!!

No words can describe. You will definitely love it here and if you dont, then you are just wayy too picky or insane :)

Room Tip: You could get a room in building 8 but you have to be an excellence member which doesn't really...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
5 Thank Anja M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 12, 2012

As a group conference planner I can only say that this resort lives up to it's name - Excellence.
With a number of year's experience in planning offshore group trips, This hotel exceeds expectations. The group, many of whom came here last year, have voted to return again next year - and they have high standards and will not accept mediocre in anything. The most important ingredient in any group destination of this kind is the food. If people are well fed and pleased with the food available, then everything else is secondary. The restaurants here (all nine of them), offer great quality and a huge selection. A previous reviewer complained that there was no flavour in anything - I wonder if he tried the sea bass in the Chez Isabelle restaurant, or the wonderful selection of Indian dishes in "Basmati"? Not to mention the succulent fresh lobster in the Lobster House, or the great oriental cuisine in "Spice"? AND NO RESERVATIONS ARE REQUIRED! No getting up early to stand in line to book that night's dinner - a huge plus in my book.
Service here is unequalled anywhere that I have experienced in Mexico or the Caribbean. The staff are polite, charming, and anxious to help in any possible way to make your vacation exactly what you want. The Excellence Club offers several upgrades including a concierge to look after your every whim - and always with graciousness and a smile.
The meeting facilities are outstanding, and private functions are always fabulous.
The resort stands on a totally unspoiled 12km stretch of beach. There is seaweed - but this does not hamper walking, and it is preferable to the concrete jungle of Cancun.
Rooms here are incredible - large, with 4 poster beds and an indoor/outdoor jacuzzi. Balconies and patios have comfortable sun beds to curl up on, and take a nap after a wonderful lunch.
We will certainly return for our 2013 November meeting - and I know that all 45 of the people with me would agree that this is a resort you should put at the top of your list.

.

  • Stayed November 2012, traveled on business
    • Value
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Helpful?
3 Thank Doctours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 11, 2012

This place made for the worst experience I've ever had in Mexico, I would have been better off sleeping with the dogs in the streets of Cancun. First of all the food was horrible, nothing had any flavor and all the meat was something you would get from the discount section of the grocery store. Room service was equally horrible; usually it would take anywhere from 2 to 3 hours to show up, or not even show up at all. We had no privacy at all. Even after upgrading our room to the excellence club, the only thing we got in return was an arguing couple next to us. Also don't ever give them a CC. We put a card on our room an they ended up charging us 1300.00 because of international calls. Never have I stayed at an all inclusive hotel where calling to the US was not included, and this was our 5th trip to Mexico. After we found out they charged us they told me they would email me the next day to discount the bill, instead I recieved nothing but a charge on my card with nothing removed. Trust me don't believe the above reviews on how this is a great hotel, it's Cancun everything is beautiful. It's the service of the hotel that makes your stay memorable and Execelence did none of this. Bottom line go somewhere else, don't be stupid like me and spend the extra money for under par craphole like Excellence.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
20 Thank TravelerDood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Peoria, Illinois
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed November 11, 2012

We stayed at Excellence for 7 days and would have been happy to spend 77 days. The resort is beautiful the rooms are comfortable except for the bathroom arrangement (no privacy). The shower was wonderful. The bed on the patio was a wonderful addition and is was great for taking a siesta after lunch. We had a swim-up room in building 7b. It was the perfect location. Building 7b is away from the crowd with it's own pool and whirlpool. The food at the the various restaurants would get a 6 out of 10, breakfast was the best. We took advantage of room service and it was very good, without delay. The staff, especially Raoul and Fidel, was outstanding always working to please.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
2 Thank EP-Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 10, 2012

We stayed for six days and I cried when it was time to leave. Beautiful property with every imaginable amenity included. Every single employee we met was friendly and helpful. Our favorite restaurants were the Lobster Grill and the Flavor Market (tapas). We enjoyed a lot of room service, too.

Our advice: Contact EPM directly to arrange airport transfers with Seasons Tours, very upscale and professional. Be sure and bring your own sunscreen and lip balm with SPF; otherwise, they provide nice toiletries in your suite. We loved our swim-up suite!

Special thanks to Santiago (concierge), Miguel (swim-up bar), Fidencio (martini bar), Jesus (Flavor Market), and Orlando (Lobster Grill) for the 20th anniversary trip of our dreams. Tipping is not required but very much appreciated by these hardworking people.

Golfers: Playa Mujeres Golf Club is right next door, gorgeous and lots of fun to play, also with great service. Many fun activities on the property all day and evening if you are so inclined plus great live entertainment. Don't miss the brick oven pizzas at the beach!

Every couple should visit at least once. We can't wait to come back!

Stayed November 2012, traveled as a couple
Helpful?
Thank Cheryl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed November 10, 2012

Just returned from a week at Excellence. Have been to Secrets Silversands and Eldorado Seaside before. We were excited about this resort because it advertised an X Lounge on the beach that was open at night. My husband and I are not into Discos, we enjoy listening to the Ocean and relaxing at bar on the beach (both Eldorado and Secrets had such beach bars); however much to our disappointment the X Lounge was never open. When we inquired about X Lounge's hours we were told it only gets opened for weddings and private parties even though all their marketing material lists it as a bar.
On the subject of bars, the main Martini bar in the lobby is truly beautiful and is staffed by professional bartenders who make the best drinks at the resort, Job and Jorge are top notch and quite amusing. The pool and pizza bar are under staffed, the bartenders work extremely hard because they service the whole main pool area as well as the beach so they have no time to be social and are sometimes quite slow to acknowledge you. All bars (except the Martini bar) have only a few bar stools around them which makes them feel like service bars it seems like management wants you to sit at tables and be serviced by wait staff (which is not all bad), we just like sitting at the bar. I guess we got spoiled at El Dorado Seaside by a group of very hospitable and sincerely genuine bartenders who knew us by name and made us special drinks, as well as bringing us our favourite drinks without even having to be asked, sadly this did not occur at any of the bars at Excellence. Having said this, Cesar, Maria Jose, and William at the Cafe Kafe were extremely friendly. Cesar again was incredibly over worked, he was the one man show at a very busy bar so he too did not have much time to get to know his guests but did try his best.
Now for the very positive, the pools, rooms, restaurants, and the food were truly 5 star. We loved Chez Isabelle and Toscano. Room service was incredibly good, fast and the food was always hot. Maid service was very good. Anything you want in your room would be brought to you including a follow call to ensure you received what you requested. My wife requested feather pillows they were delivered within less than 5 minutes and then 1 minute later we got a phone call making sure we were happy with our pillows.
People are accurate about the beach, it is long and beautiful, the sand is powdery white, no rocks, unfortunately due to the lack of a reef, there is an abundance of seaweed on the beach and in the water, one day we couldn't even go in the Ocean. A tractor does come throughout the day to rake up seaweed but unfortunately it was not enough unlike at Eldorado they had people raking and removing rocks all day long.
Overall, the service, attention to detail, cleanliness, food quality and staff were still 5 star plus. It would just be nice to take the best of the resorts we have been to and put them in one place, like the staff Eldorado, the 2 outside bars from Secrets, the food quality from Excellence and Eldorado, and the rooms from Secrets and Excellence. If anyone knows where our shangrla is let us know.

We would return in the future if we would receive the same price again, it was good value for your money.

Room tip, all rooms are beautiful (we had a standard spa and pool view room) although we did get lucky and had a glimpse of the ocean. We had a corner room on the third floor of building 6. We don't see the need to upgrade to Excellence club unless you want a guaranteed bed on the beach, service is excellent everywhere.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excellence Playa Mujeres

Property: Excellence Playa Mujeres
Address: Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Playa Mujeres
#2 Top resorts Hotel in Playa Mujeres
#2 Luxury Hotel in Playa Mujeres
#2 Spa Hotel in Playa Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Excellence Playa Mujeres 5*
Number of rooms: 450
Official Description (provided by the hotel):
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 
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Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun

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