Cancun has a lot of beautiful resorts. Throw a rock... you'll hit something beautiful. If you want to relax in the sun, there are plenty of places for that. If you want something more… well, that costs extra.
This resort advertises a "5 star" experience. Food, service, accommodations and amenities. This doesn't come cheap... nor should it. But people that pay it, should get what they paid for.
We purchased 7 days in an Excellence Club ocean front room. The room was nice… the view was beautiful. But that is where my praise for this resort stops.
After visiting, I'm not sure anyone at Excellence has ever had a "5 star" food experience. The food was 2-3 stars at best. The steak house being the worst offender. Why even offer a "steak house" if what you are serving looks like it could be served at a Dennys Restaurant?
Another issue was the portion size. I get it… "5 star" meals are supposed to be savory and elegant. With exception to the Asian restaurant, every meal consisted of a tiny this and a tiny that with garnish. I remember one meal that had a tiny, overcooked tenderloin and three tiny scalloped potatoes. (yes… I said 3) - for dinner.
Come on.. this isn't a Food Network show and I'm starving.
The best meal I had was during the lunch buffet. I found a guy that would grill up a plate of fantastic steak tacos with cilantro. Truly great... and the reason I came to Mexico (the food) - But you have to seek out this type of service at Excellence Playa Mujeres.
On the surface, each restaurant appears to be running without visible management. You see staff standing around talking. In many cases, indifferent to the guests who have paid to be there. Certainly NOT what you expect at a "5 star" resort.
While there were many wonderful people working in this resort, there were still plenty more that were willing to provide only a mediocre experience. Again, mostly due to the lack of visible management to oversee the guest interaction.
When you pay a premium (like we did) to go somewhere and "unwind" - you have to feel like you can trust the people enough to "let go" and truly relax. This is the definition of a "5-star experience".
This is not what we received at Excellence Playa Mujeres. We always had to be alert. From the service in the restaurants to the watered down drinks on the beach. Like I said, there were good experiences too… but not "5 star" experiences.
I was told "no" in more ways than I like. Even while tipping everyone, I still had some that refused to serve us with a good attitude. One guy even argued with me over an additional California Roll.
To be fair, when we confronted the resort management, they bent over backwards to see that the remainder of our experience was a good one. And as much as I appreciate effort like that, we expected the resort to be running in a manner that didn't require that type of specialized attention.
My belief is Excellence Playa Mujeres was once offering a "5 star" experience. But with time, ownership/management became complacent and quality slipped. Still telling themselves they are offering a "5 star experience" - not listening to people like me that think otherwise.
I certainly will not consider Excellence again.
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun