5 year anniversary stay…March 22 – 29, 2012
THE STAFF – They were awesome. So so so friendly, even the maintenance staff say hello when you walk by. Everyone had an ‘hola’ or ‘buenas dias’. They couldn’t have been more polite!
THE ENTERTAINMENT – This isn’t Vegas. It is pretty lame and probably could use some work. I mean you would never see one of the acts DROP their baton during a fire show in Vegas where it happened more than once at EPM. There was usually a bad at CafeKafe before the actual show at the theater and that was good. People would get up and dance. Having the background music while enjoying a few drinks was nice. Overall, it did give you something to do after dinner.
THE BEACH – Can’t give you a review as someone who sat there all day since my husband and I prefer the pool. We did take a few walks along the beach and yes, there is seaweed, but it’s the ocean!! They do clear it and it was never a nuisance.
THE POOL – We had Excellence Club so we spent our days at one of the Excellence pools behind building 8. The staff there is AMAZING! (hello to Carolina, Rubi, Andrea, Alexander, Enrique and our bartender Adan!) They provided cool washcloths to cool us off and the drinks were flowing! Yes, they state that you can’t save seats, but they do help you out if you are leaving temporarily. I was “warned” that they cannot guarantee that my chair will be available if I leave for lunch, but there was never an issue. We did come across a day that there were no seats available, but it was well after 12 by the time we got to the pool so we didn’t expect much. It would have been nice if they had a few extra chairs in storage for instances like this, but it wasn’t that big of a deal as we used that day to utilize our rooftop terrace.
THE FOOD – We didn’t have a bad meal. Ches Izabelle was by far the best restaurant. We went there twice. We did Toscana (buffet) for lunch only. We were planning on doing Basmati for our last night, but there was a 1 hour wait & unfortunately couldn’t wait as we had to go pack our bags. We did room service every morning for breakfast, it was DELICIOUS! I called the night before to set it up and they were prompt and the food was hot and fresh. Previous reviews had not so nice things to say about the food, but we didn’t see a thing wrong with it. It was great! One night we didn’t even order an appetizer and ordered 3 entrees. Yes, some portions could be small, but get something else if you want. I never left a meal hungry. Other than that we tried every restaurant at least once and like it all.
UPGRADING TO EXCELLENCE LEVEL- We loved this! We were always welcome with a smile when we went into the Excellence Club lounge. The food was out during meal times and I’m sure it didn’t last well throughout the day, but if you went in to enjoy the tastings early enough when it was fresh you won’t be disappointed.
THE ROOMS – We were impressed from the moment we walked into ours. The view!!! We had a great room with a 180* view of the ocean. Is it ocean FRONT? No, the resort itself is setback from the actual ocean, but there are rooms that offer you a pretty good ocean view. Thankfully we didn’t have a mold or mildew smell. The bathroom is a bit weird with the lack of privacy, but you make it work. The window in the shower looking out into the bedroom was also a bit weird, but it was the first to get fogged up by the steam. The water pressure and the 2 shower heads are great. Like everyone else, we miss that!
We felt that there was of a lack of dessert. Maybe adding a dessert/coffee/bakery type restaurant would be a good addition so you can get your sweet tooth satisfied. While everyone spoke English VERY well, there still was a bit of a barrier. I asked for Peanut M&M’s and got the regular peanuts sent twice.
Our package included a spa treatment and that was pretty good. HIGHLY recommend the hydro circuit, that was awesome!!!
Our package also included dinner on the beach. We chose the later seating (6:15 or 8:15 pm) and the food and ambience was great, but the lack of lighting was bad. We couldn’t even see our meals. Maybe working on that by adding a candle on the table or soft lighting with a lantern would be a nice touch.
We upgraded ourselves in our initial reservation to a rooftop terrace room. I’m glad we did so we can experience that room, but we didn’t find it worth the extra money. We found upgrading to the Excellence Club worth it and would do that again, but not the rooftop terrace. Why? There are 2 lounge beds, but no table so having room service up there was difficult, you ended up eating on your lap. The little pool was nice to cool off in, but there is no shade up there so it was hot. I think we got lucky with the weather as there was always a nice breeze and the evenings made for some nice naps out on the balcony lounger.
There are a ton of places left for my husband and I to visit, but we would not pass up an opportunity to return to EPM!
Hello to Katherine & Phil from DC and Sue & John from Long Island!
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun