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“Relaxing Atmosphere”

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Excellence Playa Mujeres
Ranked #2 of 7 Hotels in Playa Mujeres
Certificate of Excellence
Reviewed May 4, 2011

Arrival
We arrived in Cancun approximately 1:30pm. Customs and luggage pick up went relatively smoothly and were at the resort by 3pm. We booked our direct flights through Westjet and our hotel package through Sunwing, which also included airport transfers to and from the resort. We found the Sunwing rep and he guided us to a shuttle van (12 passenger) waiting for us. My husband and I were the only 2 in the van. It was a quick 30 minute drive to the resort without any stops! Perfect! We were greeted with a cold cloth and a glass of champagne and a friendly “welcome home”. Heaven on Earth!
Check-In
Check in is at 3 p.m., check out is 12 noon. We were pleased to learn there were no wristbands; and our room was ready upon arrival at 3. We booked a standard Spa/Pool View room but upon our arrival we were upgraded to Excellence Club in Building 7A. We were given a Resort booklet and a sheet of the daily activities and open restaurants. The bellhop took us to our room, noting things as we made our walk to our building. There were elevators in every building, but since we were on the 2nd floor we used the stairs throughout the week. We emailed the resort 1 week prior to our arrival and requested a high floor, king bed and made note of the 3 couples travelling with us that were celebrating their 25th Anniversaries. We were very pleased with our upgraded room, even though we couldn’t really see the ocean and it wasn’t on a high floor; but we were pleasantly surprised to learn that when our friends checked in they were welcomed with “Happy Anniversary” and banners on their doors….as well as champagne and fruit and towel art. We had top shelf liquor in our room (which we never opened), as well as white robes, slippers and a beach bag to use during our stay.
Room
Our suite was beautiful and looked exactly like all the pictures. It was on the second floor, and overlooked the pool and to our left a view of the Café Kafe courtyard. It was a large suite, with a beautiful bathroom with double sinks, huge double shower stall, and separate toilet stall, as well as a living area with sofa, coffee table, desk area and corner Jacuzzi which opens to the balcony if desired. Not sure why there is a telephone in the toilet room….for medical emergencies maybe. The room also had a coffee-maker, ice-bucket, as well as an alarm clock and iPod station, TV with a lot of English stations and a DVD player. There was a basket in the bathroom containing bottles of shampoo and bath gel, shower cap, combs, razors, toothbrush. There is good storage under the sinks for makeup, hair accessories, etc.
There is a mini fridge stocked with 4 bottles of water, variety of beer, pop and orange juice. This was replenished daily. We also asked for our own bottle of Baileys (as we didn’t drink any of the top shelf liquors) and they obliged. This was perfect for the “coffee with Baileys” mornings. We ordered a pot of coffee from room service every morning about 6am and it was delivered within 15 minutes. Bottled water is readily available at any of the bars and restaurants.
In the closet there was a small hanging rack (bring more hangers as they only had about 10), shoe rack, ironing board and iron, umbrella and beach bag for use during your stay (it could be purchased when you left if you desired). There is a combination in-room safe, at no extra charge. Maid service was ok…on a couple of occasions the room was not cleaned until 5pm, which we found late as we like to start showering for dinner at that time. We tipped $3-5 a day - no towel art but the room was left very clean. Air-conditioning worked great and can be regulated for your own comfort. There is an extra blanket provided in the closet. The pillows are great and if they are not to your liking, a pillow menu is available. We found them perfectly fine for us. There is turn-down service provided in the evening. They also wipe down the shower, leave clean towels, take away dirty dishes and leave you treats. They also leave you the activity sheet for the next day, as well as the weather forecast.
Currency
Take U.S. currency, cash is best. You can pay for virtually everything in U.S. dollars. If you pay for something in US money, they will give you pesos in change. We find it best to bring small bills for this reason.

Grounds, Beach and Pools
The Resort is beautiful from the moment you drive through the 3 security gates. It is not a huge resort and we found it very easy to get around and find things. We were centrally located and didn’t have to walk a long way to any of the restaurants – which can be a problem when you are dressed up wearing high heels.

The grounds at Excellence are beautifully manicured and everything is kept very clean. The beach area is soft white sand with plenty of chairs but limited amount of palapas for shade. In my opinion, they could build more of these, as everyone was looking for shade during the heat of the day. The main pool is large and has a swim up bar as well as a bar near the X Lounge. It was really warm (at least 85 deg) when we were there. It meanders into a lazy pool area that leads to buildings in the front of the Spa. There are lots of chairs, swings, hammocks and beds with shade. We never had trouble finding a chair during the day. Beach towels are laid out on the chairs surrounding the Excellence Club buildings. Towels are readily available any time of day and they never once ran out. No towel keys are necessary so people are using 2 per person (one for a head rest) and there were still plenty to go around. I think the laundry staff must be running their services all day and night!! The pools and hot tubs are all very clean and are open until 8pm.
Restaurants
The Excellence Lounge has a variety of coffee/latte/cappuccinos, as well as sandwiches and pastries if you’re looking for a late night snack. Of course room service is available 24/7.
There are a number of dining options available. Overall, I would consider the food quality and choices available to be very good, both in the buffet restaurant and the a la carte restaurants. We did miss the buffet option for evening dining. It would be nice to be able to just pop in and out in a hurry on some nights when you didn’t feel like sitting down and ordering a la carte. There is a soft serve ice cream machine near Café Kafe. This was great!
Breakfast was awesome with many choices at the Toscana. They even had egg-white omelets made fresh to your liking…which were superb!
Ala Cartes
The quality of food and the service was excellent at all six restaurants we ate in. Men are required to wear long pants and collared shirts at most, but can wear sandals. Women can get away with just about anything other than beachwear. Men are allowed to wear dress shorts at a couple of them and this is all explained on the daily activity sheets that are distributed daily. Men are not permitted to wear sleeveless shirts and any restaurants for dinner or lunch.
The Grill – I had the Caesar Salad, Potato and Leek Soup and Chicken Breast. The Caesar Salad was very strongly flavored with anchovies, which I didn’t like. The soup and chicken were great. This was our first restaurant and we would have really appreciated a buffet on our first night as we had no idea where to even find the restaurants.
Agave – Mexican Cuisine– I had the Field Green Salad, Azteca Soup, and Chicken Fajita. All was good but the service was extremely slow. We felt sorry for the poor waiter who was run off his feet. More staff would have been better. We were almost 3 hours from start to finish.
Barcelona – Mediterranean Cuisine– I had the Greek Salad and Chicken/Scallops on Spaghetti. It was all fabulous! We also had special coffees and they were excellent!
Chez Isabelle – French Cuisine – I had the French Onion soup and Tenderloin Beef….spectacular!
Toscana –Italian Cuisine – I had the Tomato Salad and Pick your own pasta – Fusilla with tomato sauce….excellent! We also had special coffee here as well.
Spice – Asian Cuisine – We reserved the private room for 8 and were really treated! The chef prepared the Maki Combo Sushi, Fried Rice, and Beef/Chicken/Shrimp Vegetable stir fry. It was awesome!! The Fried Ice Cream for dessert was the perfect ending! Very enjoyable meal!
Bars
The service was great at all bars…and having them serve you on the beach was nice as well. There are numerous bars throughout the resort. All had excellent service and the staff was very grateful for tips. The drink service on the beach was also outstanding! The servers are all so very friendly!
Room Service
Available 24 hours. We did have fruit, yogurt and coffee ordered in on our first morning and it took just under 30 minutes. For the next 6 mornings, we just ordered coffee and had our breakfast at Toscana. Coffee was served within 15 minutes. This was a great feature!
Internet
We used the free internet service available in our rooms a daily basis. There is also internet availability in the Excellence Lounge as well as the top floor of the lobby.
DVD’s
They had a DVD player in the room and a library of movies available – we never once considered staying inside to watch a movie.
Nightly Entertainment
We went to the courtyard area of Café Kafe every evening before supper and enjoyed live entertainment. The shows were average, with only ¼ capacity until the Michael Jackson show – which packed the house with standing room only. All shows were good. We thought the Circus show was the best! They really were outstanding!!
Disco
The Disco is located behind the theatre and we went one night. There was a wedding party taking up most of the dance floor so we didn’t feel right about intruding too much. It was a nice disco, with good music and they did a great job at keeping the sound inside. We couldn’t believe how sound proof the disco was from outdoors.
Shopping
There are shops in the main lobby that carry many souvenirs. We found the prices to be extremely expensive! A swimsuit (bikini) was $350 US. We didn’t buy anything there.
Spa/Gym/Sports
We were impressed with the Spa facility. We compared it to our other favorite Spa at Excellence in Punta Cana and Grand Palladium in Mayan Riviera. What impressed us most was the wide range of services, but they were very expensive. They offered “specials” every day that were priced more reasonable but we didn’t book any. They were promoting the Spa one day on the beach and I was lucky enough to be asked if I would like a 5-minute free massage, so I did enjoy that. She did a scalp massage for about 5 minutes and then a back massage for another 5 minutes. It was lovely. The Gym facility seemed to be busy most mornings between 6-8am. The treadmills were always occupied when we were there. There are free weights, benches, universal equipment. It is air conditioned, but still gets very warm. They had a yoga room adjacent to the gym that offered morning classes ranging from boot camp, yoga, cardio kick, and fitness ball classes. There are 2 tennis courts as well as daily beach volleyball, water polo and water volleyball. Also there is aqua aerobics each morning at 11.
Bike Tour
We took the 1 hour guided bike tour from the resort. This is offered twice/day at 9am and 4pm. It was really nice to see some of the Playa Mujeres Golf course along the way. We stopped at a small botanical area that had parrots, flamingos, ducks and a crocodile. We also stopped at a lookout area and climbed it to have a beautiful view of surrounding areas of the Marina and resorts around. Only 10 people can bike on each tour, so get there early….the first 10 go. A shout out to Oscar who was an outstanding guide and a bunch of fun all week long!
Tours
We spent a half day on Isla Mujeres Island. We left the resort at 8am and were back by 2pm. This was just enough time to be away from paradise. We took a taxi to the Ultramar Marina ($15 each way). We then took the Ferry boat over to the Island ($14/person). This took about 20 minutes to cross and goes every half hour. The color of the water was spectacular!!!! We booked a golf cart for touring the Island ($42/day) that held 4 people. We toured up to the South Point and back down to the North Beach. We stopped at Zama Beach Lounge and Restaurant for cold refreshments and a bathroom break. This place was beautiful and the perfect oasis! We then finished our tour at the North Beach where we swam in the most beautiful crystal clear water. Snorkeling is apparently excellent here if you wanted to stay longer. We caught a taxi back to the resort and I was extremely happy to be back in Paradise!!
Golf
My husband golfed at Playa Mujeres Golf Course - 1km away from the resort. On the day he went, he was the sole golfer. He enjoyed having the course to himself, along with a few iguanas and a crocodile. He golfed 18 holes in 2 and a half hours. Beautifully manicured and well maintained.
Weather and Bugs
We were there during April and we had perfect sunshine all 7 days. We couldn’t have ordered better weather! As far as bugs, there were a few at night. My husband got about 7 bites in one place on his leg and about 3 on his arm. They all seemed to happen one night while sitting on our balcony. I had no bites.
Summary
As an adults-only resort, Excellence Playa Mujeres is the perfect choice for those who just want to veg out and relax. At the same time, a full range of activities are also available to you. It is the perfect choice for a honeymoon, anniversary or couple time as there are many romantic areas to enjoy each other’s company.
We found the food choices very good, and especially liked not having to make dinner reservations. If asked to compare our vacation this year to other vacations, I would have to say I prefer the beaches in Punta Cana and Varadero for swimming but everything else was superior at EPM. We don’t usually return to resorts so we can enjoy other places, but I would not hesitate to return to EPM and would highly recommend this resort.

  • Stayed: April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank AnnaBandana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10,035 - 10,041 of 11,978 reviews

Reviewed May 4, 2011

We stayed for a week at The Excellence and it was the best relaxing holiday we've ever had. The resort is absolutely stunning and you are spoilt for choice with everything, the food, the pools, the lounge areas and bars, there are so many to choose from. The staff are all suprisingly nice and helpful. Nothing and i mean nothing is ever too much bother, everything is done with a smile. We were treated so unbelieveably nice by all the staff. The resturants are all nice although the food does seem a little rushed in one or 2 of them. I had absolutely no complaints throughout my whole stay. The nicest restuarant was the Indian called Spice. The biggest and only downfall about the resort is that it is so secluded and far out that you really are reluctant to leave unless prepared to pay rather expensive taxi fees. We had our 15yr anniversary there and were greeted with a complementary upgrade to a swim up room. Once we got to the room they had made extra effort with an anniversary banner on the door, towels shaped into swans with rose petals laid out on the bed, a chilled bottle of champagne on ice with fresh fruits, all the little extras that you would normally pay a fortune for. The room service is 24hour and we made use of that Lol!! Service was quick, correct and tasty, even at 3am!! I would definately go back although......the resort is aimed at an older crowd in the evenings. Which is a shame because we really felt our evenings were over come 10.30 as the shows and entertainment is rather boring and for people in their 50s. The nightclub was a godsend although we only spent one full evening there. The resort is a definate hour away from Playa which is where most of the nightlife is and nice restaurants etc. We travelled to Playa to buy gifts as the hotel gift shop is quite expensive. The resort is massive....you can spend an evening just walking around the grounds. The private beach is out of this world...honestly the most beautiful sand ive ever touched. Everybody is relaxing with a book, so peaceful. There are about 5 people in the sea at any 1 time, it is that quiet. There are double beach beds everywhere!! There is no messing around with beach towels etc, everything is provided...food on the beach...a waiter to bring you drinks from the bar..what more could you possibly ask for? On our last day we had a photoshoot on the beach with the hotel photographer which just topped it all off....we have some professional pics of our holiday together...memories i will have forever...xxx

  • Stayed: April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LaceyMex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2011

I was a little skeptical about staying in an all inclusive but this place out did any of my expectations! Not only are the grounds beautiful, it's right on the beach with is breathtaking.
The staff and service deserves 10 stars!!! There are plenty of restaurants and they were all good, not the best but def not the worst. I'd say the food was average or a little above.
I love that there are activities every hour from 8am-4pm which you can choose to do or just lounge. They have really great night time shows too. I would definitely recommend staying here!!!! I miss it already:-)

Room Tip: Any room in the Excellence Club!
  • Stayed: April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank rinsesd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2011

I was there to attend my son's wedding. The wedding event was superb. The beauty of the resort was outstanding. What does need work is the service. I tried getting room service two mornings in a row, very early before the rush. The first morning it took them one hour to bring up just coffee. The second morning, nothing ever came. After waiting for an hour and a half for coffee, I called again and was told "he is on his way up." He must have gotten lost as he never came. I finally gave up. The front desk service was a bit unfriendly. On check out day, they never brought my bag down so when my transfer came, my luggage was nowhere to be found. It took them quite some time to go up to my room to get my luggage and I ended up leaving for the airport late.

  • Stayed: April 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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3  Thank scoaimty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2011

My husband and I just returned from a week stay at the Excellence La Playa Mujeres for a belated honeymoon. We had received recommendations from a few friends who went there for a wedding a few years ago and we too loved it! We paid for the Excellence Ocean View Suite which I don't know if I would do again. The real reason I did it was to have a room with a full on ocean view, which was important to me. The Excellence lounge and beach area was also great, but unless a little extra attention is important to you, you really don't need to do it. We did love having the excellence lounge for great snacks, the private part of the beach, and of course the view, but I paid a little extra because it was a honeymoon. So that decision is really up to you.

The rooms were great. Nice, Clean, and very relaxing. My only complaint would be the beds are firm and harder, and the bathroom situation is different, but we are married and dealt with it fine. Basically the "bathroom" portion is not secluded and has a 3/4 glass door separating it from the rest of the bathroom area. I LOVED the balcony and Jacuzzi area! I would take a nap out on the nice daybed on the balcony every day after the beach and before we went to dinner. So beautiful and relaxing!

The Food! We loved the food. We were able to try all the restaurants except for the Flavor Market. They were all good in there own right, but our favorites were the Agave and French restaurant for dinner. The Lunch buffet at Toscana was a favorite of my husband's and I loved lunch at the Lobster House and Grill.

We had a routine of lounging on the beach in the morning to mid afternoon and would end the day hanging out on the rafts on one of the many lazy river pools, as we call them.

Overall the Resort is fabulous. We had a great time, enjoyed the shows, and ate and drank like kings. It is not a "hotel zone" resort if that bothers you. We are in our late 20's and early 30's and wanted something where if we wanted to party we could and if we wanted to go to bed before midnight, we could do that as well. I think Excellence is perfect for that. We did a couple nights at the "Disco" Algeria and spent a couple nights hanging with some nice couples we met at the main outside bar till the wee hours. We ordered room service a few times late and it was always great. We also had a few nights relaxing on our balcony enjoy cocktails alone and we were not bothered by partying or noise at all. Overall book your trip now! I would love to go back again in a few years and see how they have improved and/or changed the resort. A Great Trip!

Stayed: April 2011, traveled as a couple
9  Thank MoKy17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2011

My husband and I went for a short 4 day getaway and was blown away by the resort! The property and grounds were gorgeous and I felt so safe ther as you had to enter through 3 guarded gates to even get to the resort. We were met with champagne and cool towels as the car dropped us at the entrance.

The room was plush, clean, and the shower was wonderful with great water pressure and quite roomy. We were in a building behind the spa at the back of the resort, so at times we had to walk a good ways to get the the main pools, beach and restaurants. But on the other hand, in the evening it was very quiet.

The spa was amazing. One of the best I have been to! We booked a massage and they said we had to arrive an hour before for the "Marine Wellness Circuit." At first I thought that was going to be a waste of time, but after doing it, that was one of my favorite parts! I would go back just to do that! Patrica was my masseuse and she has magic fingers!

The service was great - from bartenders to hotel staff. Sometimes it would take a while to get your food in the restuarants, but who was in a rush? The food was just OK. We did enjoy the Italian restaurant, but overall we were not there for the food, but for the relaxing atmosphere, which more than met our expectations.

My husband and I thoroughly enjoyed catching up on some sleep on the beds by the pools and on the beach - wonderful!

Room Tip: Ask to see if there is apossibility for an upgrad
  • Stayed: April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank megd004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2011

My husband and I spent our honeymoon in early August 2010 at the EPM, and we couldn't say anything but amazing things about it. The food is delicious (having visited Cancun once before and experiencing some questionnable food items, I was slightly worried). The hotel was maintained and kept up beautifully, our rooms were always cleaned and restocked with beverages. The staff around the entire resort were so much fun, and we got to be good friends with them upon leaving. The only negative was that my husband and I booked an excursion outside of the resort to do some ziplining and snorkeling at another location, and when it came down to cancelling it (because we felt we should spend as much time as possible at the EPM where we paid the $$), they were not very accomodating and my husband ended up eating some of the costs. Other than that blip, we had the time of our lives and couldn't have asked for a better vacation. We also booked a day at the spa, which was the best massage I've ever had. I would highly recommend the Excellence resorts, especially EPM.

Stayed: August 2010, traveled as a couple
3  Thank Katie730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excellence Playa Mujeres

Address: Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Playa Mujeres
#2 On the Beach Hotel in Playa Mujeres
#2 Top resorts Hotel in Playa Mujeres
#2 Spa Hotel in Playa Mujeres
Price Range: $409 - $778 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excellence Playa Mujeres 5*
Number of rooms: 450
Official Description (provided by the hotel):
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 
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Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun

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