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Reviews (4,640)
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Reviewed July 24, 2017

This resort is fantastic. Great restaurants, friendly staff. The rooms are all updated and great views of the ocean. Nice pools, great activities. Was very happy with our stay. We will definitely stay here again.

Stayed: June 2017, traveled as a couple
Review collected in partnership with this hotel
2  Thank Loren C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded August 19, 2017

Dear Loren C
On behalf of all of us at Villa del Palmar Cancún Resort & Spa, we want to thank you for the wonderful comments you posted. We are honored and thrilled that we were able to contribute to your well-being and enjoyment of your well-earned vacation.

Your kind words inspire and energize us to strive for better every day. We truly appreciate your recognition and we look forward to welcoming you back to “su casa” Villa del Palmar Cancún Hotel & Spa in the near future.


Sincerely,

Gabriela U. Galicia
Communication Manager
Villa del Palmar Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2017

Located NORTH of the hotel zone, nice resort. No oven in kitchen and no DVD player. Pool is heated (not needed) and beach is okay as the area is developing. Staff were very friendly and beds very comfortable. Nice resort for relaxing. Cheap bus ride to city center.

Room Tip: Higher floor needed to view ocean.
Stayed: June 2017, traveled with friends
Review collected in partnership with this hotel
1  Thank Janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, Director General at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded November 12, 2017

Dear Janet W,

I appreciate the time you took to share your experience with us.

I am very sorry that your recent visit didn’t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event.

We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.

Kind regards,

Juan Carlos Gonzalez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2017

The pools were very clean and clear. The water temperature was just right. We eapeciallly loved the kids club. The staff there was amazing and everyday was something fun for the kids. We were very comfortable letting them stay while we had some time for ourselves.

Stayed: June 2017, traveled with family
1  Thank H3347ZBvanessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded August 19, 2017

Dear H3347ZBvanessa
On behalf of all of us at Villa del Palmar Cancún Resort & Spa, we want to thank you for the wonderful comments you posted. We are honored and thrilled that we were able to contribute to your well-being and enjoyment of your well-earned vacation.

Your kind words inspire and energize us to strive for better every day. We truly appreciate your recognition and we look forward to welcoming you back to “su casa” Villa del Palmar Cancún Hotel & Spa in the near future.

Sincerely,

Gabriela U. Galicia
Communication Manager
Villa del Palmar Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2017

We had a great time at the resort. I traveled with my 20-year-old daughter. It was warm every day but our rooms stayed nice and cool. Sometimes the pools got a little warm in the afternoon so we swim in the ocean. Everyone was snorkeling because the fish were so close and the water was so clear. We had a great Time everyone was wonderful. The staff there really take care of their customers. We are members of the resort so we did the timeshare update. Rafael was quick brief gave us breakfast and sent us on our way without any pressure. We definitely will be back again and happy to call this place home.

Room Tip: Our room was on the fifth floor. The building we had had an OK view of the ocean. Last time I think we are in building three and it was closer to the ocean and had a much better view.
Stayed: July 2017, traveled with family
Review collected in partnership with this hotel
1  Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded August 19, 2017

Dear Jessica S
On behalf of all of us at Villa del Palmar Cancún Resort & Spa, we want to thank you for the wonderful comments you posted. We are honored and thrilled that we were able to contribute to your well-being and enjoyment of your well-earned vacation.

Your kind words inspire and energize us to strive for better every day. We truly appreciate your recognition and we look forward to welcoming you back to “su casa” Villa del Palmar Cancún Hotel & Spa in the near future.

Sincerely,

Gabriela U. Galicia
Communication Manager
Villa del Palmar Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2017

Wake up to the beautiful waters of Mexico and enjoy from your balcony. Lounge by the pool or at the beach as you are catered to by the awesome wait staff. Socialize with new friends at one of the many bars or just kick back and enjoy the solitude. The choice is yours. Dine at one of the many 5-star restaurants before you fall into your wonderful slumber on great bedding. Repeat for however many days you can get away. So well worth the price!

Stayed: June 2017, traveled with family
Review collected in partnership with this hotel
1  Thank Jean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded August 19, 2017

Dear Jean S
On behalf of all of us at Villa del Palmar Cancún Resort & Spa, we want to thank you for the wonderful comments you posted. We are honored and thrilled that we were able to contribute to your well-being and enjoyment of your well-earned vacation.

Your kind words inspire and energize us to strive for better every day. We truly appreciate your recognition and we look forward to welcoming you back to “su casa” Villa del Palmar Cancún Hotel & Spa in the near future.


Sincerely,

Gabriela U. Galicia
Communication Manager
Villa del Palmar Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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