In early March 2014, fourteen of us arrived at Villa del Palmar (VDP) Cancun for a week of family fun, sun and surf. And we found it, lots of it. VDP is a lovely location. It is nicely laid out with a range of pools, from a warm kids pool and activity center that the youngest four of us made theirs for the week, through cool pools of average depth that the two preteens hung out at, and a larger pool of various depths that we all met up at from time to time. A free lunchtime hamburgers beside it was our magnet. We tried and enjoyed at least three hot tubs were tried. The beach is white, fine sand that carries you far into shallow waters.
We didn’t use the restaurants very much. Reservations were always required, even when they weren’t full (?) and most were pricey. The snack bars were our style – casual with large tasty portions at reasonable prices. Mostly we prepared our meals in the almost fully equipped kitchens (no ovens) in our units – one 2 bedroom, and 2 one bedroom.
The rooms are attractive, well laid out, nicely kept (most of the time). The 2 BR unit featured three bathrooms with full showers, which was handy for the six of us in the unit. VDP has a store, Palmita Market, that has a very limited selection of foods at high prices. It’s useful to replenish basics, but there isn’t much in the way of fresh meats and produce. Fortunately, VDP provides a complimentary shuttle every couple of hours to downtown Cancun markets.
We found the service staff of VDP to be friendly, engaging and willing to help when needed. They all came with smiles on their faces and a sincere interest in our enjoyment of the resort.
We all had a very good time at VDP, but……. Every day there was an annoying little something that went wrong and took time away from family, fun, sun and surf. We arrived at 11:30 on Friday evening. The check-in went smoothly. We went to our three rooms, but the keys for two did not work – people and luggage standing in the hall, it was back to the front desk to get new keys. Once into the 2 BR unit we found that the Murphy bed lacked linens – call service and wait a half hour for some to arrive.
I went to the Palmita Market to buy a few things for our first breakfast. At the check out could not charge to the room as I was the only one of six not listed as a guest – leaving my mate to buy the goods I went over to the front desk to get myself listed.
The second and third days of our stay the second bedroom of the 2BR unit was not made up. We let it slide the first time – a mistake apparently – but called to have it made up the second time. We also stopped tipping the maid, which actually seemed to improve service.
On the third day I made a to Palmita for a few things. Again I was not listed as a guest – over to concierge serves who gave assurances that they would rectify the omission immediately. Preparing for bed that evening my mate and I found there to be no pillowcases on our bed – called and received some about one half hour later.
Two days later I was still not listed at Palmita as a guest – raised hell with concierge services demanding that they make the addition and show me at Palmita that I was listed, successfully done after about an hour of wandering around VDP desks and offices. That day the garbage was not taken from the room – wandered the halls until I found a maid’s cart to dump it.
We had been advised in writing that all three rooms would receive free WiFi. The next day we discovered that two rooms were being charged. An hour’s wrangling with concierge services was necessary to get that corrected. Then the keys did not work in our room again.
Somewhere in the stay two of the rooms each decided to make smoothies for their kids. In both cases the blender fell apart spilling their contents. In one case the mom received a painful shock that left her arm partially paralyzed for an hour or so. The blenders were replaced upon request, but with no concern or apology for the injury.
This string of annoyances was just that, but was just enough to take the edge off of a wonderful time for us. We will probably not be back.
- Official Description (provided by the hotel):
- This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more less
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- Also Known As:
- Villa Del Palmar Cancun Hotel Playa Mujeres