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“Villa del Palmar raises the bar in the Cancun-Riv Maya area”

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Villa del Palmar Cancun Beach Resort & Spa
Ranked #4 of 7 Hotels in Playa Mujeres
Certificate of Excellence
Reviewed March 23, 2014

Our family just came back yesterday and we had a wonderful time at Villa del Palmar. Our one bedroom suite was AMAZING with tons of space, high end finishes and beautiful ocean views. The hotel grounds are beautiful, the food very high quality and the service, while not always super fast, was decidedly warm and friendly. Our five and six year kids LOVED going in the kids club and kids pool. We also enjoyed the short drive from the airport, a relief after a long day flying. The beach is probably the only downside to this hotel, the sand is nice but there's a lot of seaweeds as you enter the water... Not a deal breaker for us as everything else was beyond expectation. This will be the hotel by which we will judge all others in the future so I'm sure we will be back!

  • Stayed: March 2014, traveled with family
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Thank Marie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded July 26, 2016

Dear Marie L,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (4,092)
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2,529 - 2,535 of 4,092 reviews

Reviewed March 22, 2014

This was the first family vacation for us in Mexico. We were upgraded to a great 3 bedroom suite, with a hot tub on the balcony and lovely décor. The place was extremely clean and the service was very good. The hotel was very remote from the Cancun downtown, but we knew that going in and that's what we wanted. The food was in general very good, but not always excellent; the service however was very good and kid friendly. We also lost water in the hotel for a day, which I found a little alarming. The beach is okay, with beautiful views, but we ended up spending most of our time in the pools, which were excellent. We got the time-share discussion, which was 90 minutes after you had a meal with the rep, so be warned; but all in all not too bad. The reason this ended up as a 4 star review rather than a 5 star review was the lack of water in the hotel for a day; that was a bit alarming. They did extend a discount on later stays to apologize for the failure in the water, and were in general pretty friendly about the experience. My family and I will likely return next year.

Room Tip: Higher is better.
  • Stayed: March 2014, traveled with family
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1  Thank Jim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded July 26, 2016

Dear Jim L,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2014

We spent two weeks at the end of Feb. this year. The location was isolated but they provide shuttle buses to various locations in Cancun. Rooms are very large with great views and all the amenities. There are 4 restaurants on location but reservations are a must. We had 8PM reservations one evening and were still not seated at 9, we left. The margaritas were the worst we have ever had, tried them from 4 of the various bars and they all had the same bitter taste. The staff are all wonderful and very helpful. The entire resort is kept immaculate. We did not attend any of the nightly shows but the comments from others were that they were very enjoyable.

Room Tip: Excellent views throughout.
  • Stayed: February 2014, traveled as a couple
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2  Thank GPSIG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded July 26, 2016

Dear GPSIG,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2014

My daughter and I just returned from this resort and all we can say is "AMAZING!" This was by far the best place we've ever stayed. From the time we stepped out the shuttle, to entering the lobby, to getting to our room and exploring the facility...AMAZING! I will say that the resort is isolated however one evening my daughter and I took the free shuttle into town and another day we took the ferry ($3.50 per person) to Isla Mujeres. The ferry is a MUST! Isla Mujeres is the "happening" place. You won't get bored. Also be sure to rent a golf cart or a moped. That is the major mode of transportation on the island. Despite the island being only 5 miles if you want to see the beauty of every nook and cranny you will need to get around. Also The staff at Vila were super friendly too and service was punctual. I would definitely stay here again. Be prepared to sign for everything despite this being an all inclusive resort.

Room Tip: Make sure you get an ocean view room from the 4th floor and up.
  • Stayed: March 2014, traveled with family
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3  Thank Trinitee0971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded July 26, 2016

Dear Trinitee0971,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2014

Very pleased with expectations of grandiose resort reflected in 2010 newness. Food (for all-inclusive) proved very good, drinks and presentation exceptional. Observed time share tours and would avoid. One BDRM suites up high were terrific with easy access. Isle de Mujeres would be beautiful every daybut last day of of Carnivale. Activities limited, shows entertained but looked for quiet and got it. Three year old learned to swim at site with expansive pools, fountains and waterfall bridge. Looking forward to next time in the very near future. Relaxing on beach while enjoying a meal or drink proved calming. Well done!

  • Stayed: March 2014
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1  Thank midcoas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded July 26, 2016

Dear midcoas,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2014

Stayed there Mar 13-17, 2014
Pros: Location and the staff at the resort. Whoever is responsible to training the staff is doing a great job. The beach is beautiful and so are the pools. Evening entertainment was great throughout our stay.

Cons: The first night we had no hot water in the showers. The next night we got limited supply of hot water, but the third night, we did not have ANY running water in the entire resort from ~4:00AM - 10:00PM. Highly unsanitary and unhygienic conditions. This completely ruined our stay. We were allowed to use the 1/2 liter water bottles in the refrigerator for free! Towards the middle of the day they dumped buckets of water in the toilets.....Okay, S#!@ happens, but then they should appropriately compensate. Free internet, free movies, free drop off to the airport or 50% of the gratuity. The first 3 options did not apply to me and the last one seemed unfair to the wonderful staff that took care of us.

Time share staff was a pain as well. They took over 2 1/2 hours and would not give us a phone so we could let our kids know that we were getting late.

Room Tip: Higher floors have a better view of the ocean. We we given 3 floor garden view, which was nothing gr...
  • Stayed: March 2014, traveled with family
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    • Cleanliness
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2  Thank Tot B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded July 26, 2016

Dear Tot B,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2014

We went down on one of their promotional deals to sell timeshares. We knew pretty much what that was about. It is suppose to All inclusive but turn out partial inclusive. $10 per day per device for internet, no mini bar not all restaurants inc. Lobby bar seats about 20,1pool bar opens 11 am close at 5 pm Not always same kind of beer everywhere even ran out of beer one day. We waited up to around 15 minutes for a drink and at the pool you might as well go get your own. It almost seems like they don't want you to drink there. Breakfast was good but not kept too warm other meals average. Located down from swamp area could smell swamp gas often. No one overly friendly. Sometimes hard to find direct sun at pool because of the jungle they planted around everywhere. Nice big palm trees but way too much greenery even blocked your ocean view from the rooms. Rooms in 1200 a section never received direct sunlight. Be prepared for a lot of walking to get anyplace in the resort. It was $30 one way cab fare to go to town or the Hotel zone by taxi. The rooms were nice and maid service was great but that was about the only highlight. Had a small store next door that was high priced in everything. Walls are paper thin in rooms. I'm sure I'm forgetting things I had a page and a half of cons written down compared to 1/4 page of pros. If your looking for a cheap get away take the promotional deal and deal with the cons but If your looking for that Mexican Vacation with the wow factor stick to the hotel zone in Cancun.

  • Stayed: March 2014, traveled with friends
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2  Thank DAGDPG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded July 26, 2016

Dear DAGDPG,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa del Palmar Cancun Beach Resort & Spa

Address: Carr Punta Sam Km 5.2 | Manzana 9 Lote 3 SM 2, Zona Continental de Isla Mujeres, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Playa Mujeres
#4 Luxury Hotel in Playa Mujeres
#4 On the Beach Hotel in Playa Mujeres
#4 Spa Hotel in Playa Mujeres
Price Range: $105 - $602 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Villa del Palmar Cancun Beach Resort & Spa 4*
Number of rooms: 415
Official Description (provided by the hotel):
This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more   less 
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Also Known As:
Villa Del Palmar Cancun Hotel Playa Mujeres

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